Moneycontrol
Jun 11, 2011 02:42 PM IST | Source: CNBC-TV18

On Storyboard: Consumer activism in the digital age

Social media is changing the way consumer grievances are aired and companies are figuring out how to deal with this on an ongoing basis.


Social media is changing the way consumer grievances are aired. Companies are now trying to figure out how to deal with this on an ongoing basis.

Vodafone-Essar sent out a legal notice to subscriber Dhaval Valia asking him to refrain from false allegations and defamatory comments on social websites which tell about his experience of Vodafone

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