How to: Correct errors in your CIBIL report!

The most common of all these issues: lack of updated information. For instance, you may have had a few pending credit card payments which have been paid up eventually, but the records still shows them as pending!

What do you do?

If your bank communicates that your credit report is the reason for the rejection of a loan, ask to see your report. According to a recent RBI mandate, banks need to comply with an individual's wish to access his or her credit report. So, even if the bank does not disclose the actual reason for a loan rejection, they are still entitled to give you access to your credit report. Once you have it you can check for any inaccuracies in the report. Ensure you have proof before you decide to file a complaint against the bank.

Correcting errors in your report

To seek clarifications in your credit report, here are the steps you should follow:
a. Ask the bank that declined a credit card or loan application to provide the control number of your credit report.

b. Get in touch with Credit Information Bureau (India) Limited (CIBIL) at info@cibil.com referring your credit report’s control number. Mention the exact nature of discrepancies in the report.

Help desk numbers at CIBIL:
1800 - 224 - 245
022 6638 4600
022 817788

Also read: Smart tips: Ways to improve your credit score

Control number

The control number is a nine digit unique number that helps CIBIL track an individual’s credit report from its database. Banks feed in borrower data and personal information, which the CIBIL systems pool together. The control number is generated when banks pull out your credit report on a requirement basis. You need this number to provide to CIBIL when seeking clarifications.

Dealing with an uncooperative bank

If the bank is uncooperative, post a complaint in the bank’s website. If the bank does not respond within 15 days, you can register a complaint with the banking ombudsman, presenting a copy of the complaint posted on the bank’s website as proof.

Good move by the RBI
It is a welcome move by the RBI to enable individual consumer access to credit reports from 2010. This will help them weed out errors, clarify facts and more significantly, identify impersonations before it is too late.

Read: Soon get your credit report from your bank!

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Abitha Deepak is Head of Content & Research at BankBazaar.com - An online marketplace where you can instantly get loan rate quotes, compare and apply online for all your personal loan, home loan and credit card needs from India's leading banks and NBFCs.

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