Wipro launches Global Service Management Center in Malaysia

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Wipro launches Global Service Management Center in Malaysia

Wipro launches Global Service Management Center in Cyberjaya, Kuala Lumpur, Malaysia

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Wipro Limited, a leading global provider of IT solutions and services, today announced the launch of its Global Service Management Centre (GSMC) in Cyberjaya, Malaysia. This center will cater to the infrastructure and application management service requirements of customers across the ASEAN region, through a remote service delivery model. Wipro has also recently been awarded the MSC Malaysia status from the Government of Malaysia.

This state of the art remote service delivery center will provide seamless integrated services on heterogeneous technology environments ensuring high availability of the business applications. The key services rendered from this center include Datacenter Management, Network Management, Call Center Technology Management, Business Service Management, Managed Security Services and End User Support services.

Running the operations on a 24x7 basis, this center will be the nerve centre for providing multilingual technical support to customers. This model of service delivery will help build a nimble and scalable support model aligned to the dynamism of customers' business environments. Best of the breed security technologies will be deployed to extend highest level of protection to customers' technology environments ensuring complete data integrity.

"Asia Pacific is a focus market for us and we are pleased to launch the Kuala Lumpur GSMC. It will bring us closer to our customers in the ASEAN region and thereby allowing us to provide better support by adopting a proactive approach, using best in class remote monitoring tools, robust processes using the ITIL framework and a team of highly skilled technology experts giving a distinct advantage in terms of faster response and resolution time for IT services. By this, customers' management bandwidth can focus on core business growth, without worrying about operational issues. GSMC KL is the latest addition to Wipro's multiple GSMCs spread across various geographies." said Mr. Thandava Murthy, Chief Executive, Professional Services Division, Wipro Infotech. 

"We are extremely happy to have Wipro on board during this exciting growth phase in Malaysia's ICT Industry. We are confident that Wipro, with its global expertise in rendering best in class services, will deliver enormous value to their customers in this part of the world. Wipro's decision to expand their operations in Malaysia is significant evidence that Malaysia offers the right ingredients for companies to grow. We strongly believe that this collaboration between Wipro and MSC Malaysia will grow multifold in future and we will extend our support to Wipro in this endeavor", said MDeC CEO, Dato' Badlisham Ghazali. 

Sourced From : K2 Communications Pvt. Ltd