Scotland based VoiceStream group of Companies has acquired 75 per cent stake in the Chennai based firm Helios Outsourcing.  

The $25 million VoiceStream will invest around $3 million to develop Helios as India’ best niche outsourcing outfit and grow the business to $85 million in three years time. The VoiceStream with its majority stake in Helios will have three of its directors onto the board of the company.  

Speaking after acquiring majority stake in Helios, Mr. Paul Kopec, Chairman and Managing Director of VoiceStream said, "We wanted to secure our UK revenues and have more control and hence we bought into our service provider Helios Outsourcing. There were several small and medium sized enterprises that would like to outsource some activities and we, with our centres in India would like to tap that potential".    

He added, “Outsourcing today is no longer a question of ‘How?’ or ‘Why?’ but ‘WHEN?’ With an increasing number of small to medium enterprises in the UK and around the world realising that the benefits of outsourcing is not just confined to the large Fortune 500 companies there is a whole new market of potential that we intend to fully tap utilising the experience and expertise of Helios Outsourcing”.  

Helios’s expertise in call centre management proved to be of great value to Scotland based VoiceStream group who were looking for a single partner to outsource and manage their voice based outbound tele-marketing requirements in and around the country. 

Mr. Satz Moses, CEO and Managing director, said, “The idea of this acquisition is to double our owned call centre facility as well as our associate call centres currently numbering to 50.  Helios Outsourcing would now provide end to end call centre management service for the VoiceStream group and its elite clientele through its own in-house operations as well as through its network of ever growing associate call centres around the world”.

The Helios Outsourcing which has an experience in handling over 100 third party contact centre business processes with a combined management experience of over 36 years also offers consultancy for setting up BPO houses in India for small companies.

Sourced From: Brand Comm