Unicel Tech: Helping deliver high impact customer service

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In today's business scenario with little differences between companies, it is their speed in adjusting to changing market scenarios and addressing customer grievance that sets one apart from the other. With Enterprise Messaging Solutions, Unicel Technologies offers its clients in attaining cost effectiveness in their operations and also helps them deliver satisfactory customer service.

 

Unicel Technologies Pvt. Ltd. is a leader in Enterprise Messaging Solutions (EMS) and provides 'cutting-edge' technology and marketing solutions in the wireless telecom space. Unicel is very strong in providing end-to-end services to Enterprises. The Company's primary offering is SS7 based solutions to Mobile Network Operators across the world. The company is an Application Service Provider (ASP) in the EMS space.  

 

What Unicel does is that it provides Enterprises with Messaging Solutions that help them improve productivity and helps them deliver better customer service. For instance- with Unicel's solutions companies can know from their sales force about the targets that they have met on a particular day and based on this data they can plan their future course of their marketing activities. Unicel would provide a platform from which the sales force can send the top management the sales figures of the previous day and also get back from the top management the sales target for that particular day. The platform presents the data in a more organised manner- one that could be easily understood and analysed to the management, who can then set the targets accordingly. It is not only in sales and marketing arena that Unicel proves to be efficient, its solutions also hold good for customer grievance redressal too.  

 

Unicel's "GlobalOne platform" is installed at leading Mobile Telecom Operators in India which enables Unicel to achieve unparalleled performance and multi-functionality in the market. 'GlobalOne Platform' is an innovative SS7 platform from Unicel, which is a combination of a SMSC and SMS Gateway and has the capability to provide multiple applications out of a single box. 

 

Unicel can be considered as the unparalleled market leader in this space. Here are some services like - *Virtual Number Service, Mobile Banking, Bulk Push SMS, General HR Communication, Media Integration, Sales Force Automation, Supply Chain Management, Fleet management & LBS, Transport & Logistics facilitation, Monitoring security applications, Emergency Response and Email2SMS Alerts. 

 

Sourced from: Grey Cell Public Relations