After having acquired Travel Corporation of India (TCI) and LKP Foreign Exchange last year, Thomas Cook (India) Ltd (TCIL) has appointed two top-level executives for its key departments. Mrs. Nalini Gupta joins Thomas Cook as the President & Head of Thomas Cook's travel businesses and as a director on board of TCI. Mr. Vijay Sethi will head Thomas Cook's newly created department of Service Quality & Customer Care. Both will be based at Thomas Cook India's head office in Mumbai.
Nalini Gupta, a MumbaiUniversity graduate and possessing a Masters degree in Marketing Management, brings with her 31 years of exhaustive knowledge in travel business. She was associated with Air India for 20 years and has served South African Airways for past 7 years, holding the post of Regional Head - Indian Subcontinent & South East Asia in South African Airways.
Vijay Sethi moves to Thomas Cook from Jet Airways to head the newly created department of Service Quality & Customer Care. A graduate from DelhiUniversity, Vijay brings to Thomas Cook 23 years of hospitality and travel industry experience. Notably, Vijay also has a diploma in Hotel Management, Catering & Nutrition from New Delhi.
Commenting on the significance of the two appointments, Mr. Madhavan Menon, Managing Director, Thomas Cook (India) Ltd, says, "The company is poised to take a major leap to become the number one player in the industry. Mrs. Gupta and Mr. Sethi will play critical roles in the company's immediate and long-term plans. Mrs. Gupta will strengthen and consolidate the combined travel businesses. Mr. Sethi will utilize his vast expertise in the business and help take it to the next level."
