Telcos may have to give more than 30 day-notice for ending svcs

Telecom Regulatory Authority of India will today float a consultation paper that seeks to give more time to mobile users to change their service provider if the mobile company is shutting its operations or selling its spectrum to another entity
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Nov 30, 2016, 02.54 PM | Source: Moneycontrol.com

Telcos may have to give more than 30 day-notice for ending svcs

Telecom Regulatory Authority of India will today float a consultation paper that seeks to give more time to mobile users to change their service provider if the mobile company is shutting its operations or selling its spectrum to another entity

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Telcos may have to give more than 30 day-notice for ending svcs

Telecom Regulatory Authority of India will today float a consultation paper that seeks to give more time to mobile users to change their service provider if the mobile company is shutting its operations or selling its spectrum to another entity

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Dhirendra Tripathi
Moneycontrol

So did your mobile service provider not inform you or did you fail to notice the SMS informing you of it terminating its services? Whatever be the case, if the regulator has its way, mobile users will get more time to change their company in such a scenario.

Telecom Regulatory Authority of India will today float a consultation paper that seeks to give more time to mobile users to change their service provider if the mobile company is shutting its operations or selling its spectrum to another entity.

At present, a mobile user gets 30 days to change its service provider but this has been found to be inadequate, a TRAI official told Moneycontrol.

The law requires the company to give department of telecommunications a 60-day notice in such an eventuality.

"A few months back, one operator shut its CDMA services and shifted to 4G. Now a 4G handset costs nothing less than Rs. 4000. At that time, we got a lot of complaints of consumers facing a lot of hardship as the company stopped its CDMA services and the users couldn't immediately shell out the money for a new handset," the official said.

The consultation paper titled 'Closure of Access Service" will seek feedback from all stakeholders to set up a framework to give a longer time and more options to users facing termination of services from their service provider.

A licence coming to an end coupled with failure of the service provider to win spectrum or trading of the spectrum by the company resulting in ceasing of its operations are usually the reasons behind an entity shutting its operations.


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Telcos may have to give more than 30 day-notice for ending svcs

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