Symantec unveils New Partner Program Initiatives

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Symantec Corp. (Nasdaq: SYMC) today announced  three  new  initiatives  aimed  at enhancing the experience that partners  have  with  Symantec:  a new Technical Specialist and Assessments Program, a Unified Technical Support Program, and a three-fold investment in  its  partner  infrastructure.   The goal of these new initiatives is to help make it easier for Symantec's partners to engage with Symantec as well as be more successful in servicing their customers.

 

Symantec Technical Specialist Program

 

Designed to help differentiate partner services and  ensure  partner credibility,  Symantec's new Technical Specialist Program offers Symantec's more  than  60,000  global  partners  with online testing to validate their technical  skills  and  knowledge  of  Symantec  products. These individual product  assessments  help  measure  product-specific knowledge across core elements,  including  product  strategy and architecture, configuration and installation, and management and reporting.

 

In  addition,  the  new  Technical  Specialist  Program,  which  represents Symantec's  most  efficient,  cost-effective  validation  process  to date, provides  globally  consistent  technical  assessments of Symantec products whether  partners  focus  on  specific practice areas or choose to follow a broad, overall solution roadmap.

 

All  of  the  assessments  are  now available via Symantec's online partner portal,  PartnerNet, at no cost to Symantec partners and will be updated on a quarterly basis.

 

"Symantec  continues to invest in its partner community by providing free, online  technical  assessments  to  our  global partners," said Ajay Verma, director,  channels  and alliances, Symantec India. "This new accreditation rounds  out  Symantec's  current  sales and technical training offerings to help  our  partners  establish  themselves  as credible experts on Symantec

products with their customers."

 

Unified Technical Support

 

In  its  ongoing efforts to streamline legacy systems, Symantec has unified its  technical  support  offerings  for partners. Through Unified Technical Support,  Symantec  partners who are eligible for partner technical support will  now have access to 24 x 7 availability and security technical support for  any  Symantec  enterprise product.  Previously, most security partners only  had  access  to  business-hour  technical  support. However, with the unification,  both  security  and  availability  technical  support  is now available to anyone within an eligible partner's organization.

 

PartnerNet Enhancements

 

To further enhance the experience partners have with Symantec, Symantec has also made a three-fold investment in its partner infrastructure by shifting its  unified  PartnerNet  partner  portal platform from an older technology stack  onto  a  new,  more  robust platform. Symantec has also made several enhancements  to  its  PartnerNet  portal which will now make it easier for partners  to gain access to all of the program information, sales training, technical  enablement  toolkits,  and  support  they  need  to  develop new business  opportunities  and  take  full  advantage  of  Symantec's partner programs.

 

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