SumTotal honored for customer satisfaction & market share

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According to a recently published report, titled "360° Degree Report on Learning Management Systems," by the eLearning Guild, a global network of more than 25,000 e-learning professionals, SumTotal® Systems, Inc. (Nasdaq: SUMT) has won Member Choice Awards for learning management system (LMS) customer satisfaction and market share, respectively.  In particular, SumTotal received kudos from Guild members for its solution for small- and medium-sized corporations.

 

For its report, the Santa Rosa, Calif.-based eLearning Guild based market share ratings on data from over 2,300 respondents and satisfaction ratings on information from over 1,200 respondents.

 

Across a list of more than 135 LMS providers, eLearning Guild members gave SumTotal three awards, two Gold and one Platinum.

 

The first Gold award given was for achieving LMS customer satisfaction among small and medium corporations, which the eLearning Guild defined as organizations with less than 5,000 employees.

 

SumTotal ? a global provider of talent and learning management solutions won a second Gold award for LMS market share among small and medium corporations.  According to the eLearning Guild's report, SumTotal holds more than 20 percent of the small and medium corporate LMS market.

 

SumTotal earned its Platinum award for LMS Market Share among large corporations, defined as companies with at least 5,000 employees. According to the eLearning Guild's report, one out of every three large corporations surveyed owns the SumTotal LMS.

 

"With 25,000 people around the world as members, we believe the eLearning Guild comprises the largest and most influential group of e-learning design, development and management professionals in the world," said Steve Wexler, director of research and emerging technologies for the eLearning Guild.  "The fact that SumTotal is the winner of the Platinum award for market share is noteworthy, indeed, as it is both a substantial and substantiated achievement."

 

As part of its report, the Guild also surveyed over 930 e-Learning professionals representing 840 different organizations to definitively document the state of the LMS industry.  When e-learning professionals responding to the report were asked whether or not their LMS provided "a good ROI," of those who have had TotalLMS in place long enough to evaluate the product, 83 percent answered yes.

 

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