Spanco-BSNL may bag Rlys call centre deal

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Spanco-BSNL may bag Rlys call centre deal

Instead of spending money to get companies to manage the call centre, the Railways would soon get paid for it.

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Instead of spending money to get companies to manage the call centre, the Railways would soon get paid for it.

The Indian Railway Catering and Tourism Corporation (IRCTC) had invited bids from the consortia of telecom and IT firms for establishing and operating the Railways call centres.

Each bidder will have to specify the licence fee he would pay to the Railways or the subsidy he would need from the Railways to operate the centres.

The bidder quoting the highest licence fee or minimum viability grant will be awarded the contract.

Three bidders were in the race for the contract and the financial bids were opened on Friday.

The contract is likely to be bagged by the Spanco Telesystems -Bharat Sanchar Nigam Ltd consortium, according to sources. Spread over a 10-year-period, BSNL-Spanco consortium is offering the highest amount to the Railways for managing its call centre, it is learnt.

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