ORG Informatics bags Rs 425 cr order for MTNL

ORG Informatics Ltd. (BSE: ORG Informat), a leading system  integrator  in  IT & Telecom, today announced that they have bagged Rs.   425  cr.  order  for  MTNL  Convergent  Billing  system  from  Bharat Electronics   Ltd.  (BEL).  Post  this  deal  ORG  would  supply,  install, commission  and maintain convergent billing and CRM system on turnkey basis for  MTNL.  This  implementation will revolutionize the complex billing and customer  care  systems  at MTNL. This solution will enable MTNL to service its  customers with futuristic services like WLL, PSTN, Data Services, ATM, Internet/Broadband services etc.

Business Support Systems (BSS) are the strategic link to an operator's critical customer usage data. The existing legacy systems have resulted in multiple BSS, performing similar functions for each disparate product or service. The solution delivers a total convergent BSS solution that addresses present challenges while providing a roadmap to a fully convergent future. Some key component systems which are a part of this solution are interconnect billing, eCRM system, contact center (IVRS), revenue accounting & assurance and enterprise backup system.

Addressing  the  need  of  a  convergent  BSS, Mr. Ajoy Khanderia, Managing Director  and  Chief Executive Officer, ORG Informatics said, "A convergent billing  system  can  automate  and  simplify  key  customer  service tasks enabling  greater  productivity. Solution enables the operators current and future  BSS  needs  to  be seamlessly accommodated in any convergent voice, video, data, or content environment."

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