Netmagic, India’s leading carrier-neutral managed IT services provider, today announced a new suite of Remote Infrastructure Monitoring and Management (RIMM) services for the Indian market to address organizational challenges of monitoring and managing multi-platform and multi-vendor solutions to support mission-critical IT requirements on a 24x7 basis.  Netmagic’s Remote Infrastructure Monitoring and Management (RIMM) Services provide proactive monitoring and management and is a key differentiator in determining whether an organization can effectively leverage its IT infrastructure toward generating business revenues, increasing customer satisfaction while reducing their Total Cost of Ownership (TCO)

“Netmagic’s new RIMM services are a complete tier of offerings for Indian organizations providing customers with flexibility to accommodate their varying IT operation requirements,” said Sharad Sanghi, CEO and Founder, Netmagic Solutions.  “With Netmagic RIMM Services, customers can define the hours of coverage, the skill levels required, precisely which components of the IT infrastructures are to be monitored or managed and if Shared or Dedicated NOC is required.”

RIMM Offerings and Features

Netmagic’s Remote Infrastructure Monitoring and Management Services are available in Shared and Dedicated Network Operations Center (NOC) models with multiple options and plans within each model depending on the size and complexity of a customer’s IT environment. 

RIMM services include:

InfraMonitor ,a monitoring service that provides availability status, performance data, event correlation, automated root cause analysis and alerts through a single console. It is an easy to deploy service that allows monitoring of all layers of an IT infrastructure including network devices, servers, OS, databases, and applications, individually and as segregated business groups.

InfraInsight supplements automated root cause analysis of InfraMonitor with human troubleshooting skills to identify root cause of  faults and performance problems.  An expert team recommends problem resolution quickly and assists in customer team in resolution.

InfraManage offers management of IT infrastructure and 24x7 operations support over and above InfraMonitor and InfraInsight.  It offers end to end management covering configuration/change management, fault management, performance management, and security management across networks, servers, OS, databases, and select applications.

InfraSecure: In today’s connected world, security attacks can be a major threat to organisation’s application availability. Given the continuous evolving world of hackers, it is not enough to put firewalls, IDS/IPS, HIDS in the setup but it is imperative to have a management environment to minimize security risks. Netmagic InfraSecure services provide you with the automation, 24/7/365 coverage and skills that enable organisations to address these risks. InfraSecure services comprise of Comprehensive Network Attack Management (CNAM) services, Vulnerability Analysis and Penetration Testing services, Firewall Log monitoring and analysis services.

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