During the coming two years, KLM Royal Dutch Airlines will invest more than 100 million euro’s in the replacement, renewal and upgrading of exteriors and interiors aboard the KLM and KLM cityhopper flee globally

“KLM expects that this substantial investment will boost passenger satisfaction and comfort ratings by at least 10 percent,” said Paul Gregorowitsch, executive vice president – Commercial for KLM NV, at a press conference held at Schiphol today. This conference marked the fact that, 70 years ago, KLM became the first non-American airline to deploy the classic Dakota DC-3.

The entire KLM fleet will be fitted with a fresher, more modern interior. Lighting as well as the color and design of carpets, curtains and partitions have been carefully coordinated. Key aspects of seating comfort will be improved. New seats will be installed aboard the Boeing 737-800 and 900 fleets, and in World Business Class (WBC) aboard the Boeing 747-400 and subsequently the MD-11.

Paul Gregorowitsch: “These investments will ensure that KLM’s new product standard, which has already been introduced aboard our new Boeing 777s and Airbus A330s, will be further implemented, guaranteeing a consistent product experience for our customers. The quality of the WBC product aboard the Boeing 747s and MD-11s of our intercontinental fleet will be raised to match the standard aboard our newest Boeing 777s and Airbus A330s. The aim is to offer customers an even better and more pleasant flight.”

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