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Jet Airways has just made it even easier for customers to fly, by introducing "check-in while walk-in" (Roving Check-in agent) at Mumbai, where passengers can be checked-in by the agent with the help of a hand held interface device and a hip printer.
The facility will supplement the kiosks as well as the existing check-in counters of Jet Airways.
The Roving Agent can ease up long queues, and helps the staff quickly access and verify the travel reservation details of the passenger, complete check-in functions and generate a boarding pass either Club, Premiere or Economy, and book them on their choice of seats.
The check-in agent concept will next be introduced in Delhi on December 28, 2006. It will first be rolled out at Metro airports, followed by some of the other airports, which are facing infrastructure related challenges.
Wolfgang Prock-Schauer, Chief Executive Officer, Jet Airways India Ltd, said, "At Jet Airways we have always emphasized upon the importance of service, cutting edge technology and hospitality. In the past few years we have introduced several world-class initiatives to add convenience for our passengers. The "check-in while walk-in" solution is another innovative step which will add value to passenger experience with Jet Airways".
Using the "check in while walk in", agents will be able to handle a single passenger with e-ticket or coupon ticket, a single passenger with same day return flight with or without return boarding pass, two passengers with the same or different surnames, reissue of boarding pass in case it is lost or not printed properly, passenger with baggage has to be redirected to counter, however, boarding pass can be issued and the baggage can be added at the counter.
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