HCL's BPO arm plans expansion in E. Europe

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HCL's BPO arm plans expansion in E. Europe

HCL Technologies BPO Services Ltd, a subsidiary of HCL Technologies Ltd, is expanding into eastern Europe, according to its President and CEO, Mr N. Ranjit.

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HCL Technologies BPO Services Ltd, a subsidiary of HCL Technologies Ltd, is expanding into eastern Europe, according to its President and CEO, Mr N. Ranjit.

Representatives from HCL's BPO, software services and infrastructure service divisions would visit six countries, including Poland, Hungary and the Czech Republic, to identify a location.

The location would be decided in a month. It is too early to comment on the investment or the number of people to be recruited. It would be a greenfield project, and the centre is likely to come up in 2007, he said.

The Eastern Europe centre would be for customers seeking multi-lingual BPO services. Some of the American clients having presence in eastern Europe, which provides cost-effective options for offshoring, want HCL to set up a multi-lingual BPO facility there.

Rates in northern Ireland are six times higher than in India, but 15 per cent lower than mainland UK and 25 per cent lower than continental Europe.

Costs in eastern Europe would be more or less similar to northern Ireland, and the delegation would study various issues, including costing, he said.

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