Hawaiian Airlines selects TCS for IT, BPO & Infra srvcs

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Hawaiian Airlines selects TCS for IT, BPO & Infra srvcs

Hawaiian Airlines selects Tata Consultancy Services for comprehensive IT, Business Process Outsourcing and Infrastructure services Initiative

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Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NS), a leading global IT services, business solutions and outsourcing firm, today announced that it has signed a multi-year contract with Hawaiian Airlines to provide comprehensive IT, business process outsourcing and infrastructure services. Founded in 1929, Hawaiian Airlines is one of the top ranked airlines in the United States and serves 17 domestic and international destinations in the Pacific region.

Through TCS' Global Network Delivery Model®, TCS will deliver end-to-end application maintenance and support services to Hawaiian Airlines' core revenue accounting application, an automated passenger revenue accounting system. The system aids Hawaiian Airlines through systematized transactions that provide information on sales, refunds, exchanges and other miscellaneous data for key accounting processes. The system also facilitates recordings of air traffic liability amounts.

As a full service provider, TCS' comprehensive Global Network Delivery Model will enable Hawaiian Airlines to transition with near zero risk, achieve operational efficiencies and realize sustainable cost advantages.

"After a rigorous selection process, TCS was chosen for its airline experience and strong track record in application development and maintenance projects," said David J. Osborne, executive vice president and chief information officer, Hawaiian Airlines. "We're confident that TCS' comprehensive set of IT, business process and outsourcing services will provide tremendous operational efficiencies and peak performance to allow us to focus on what we do best - provide excellent customer service." 

"This win is a testament to TCS' competencies and capabilities to provide complete, end-to-end business and IT services scalable to our customer needs," said N. Chandrasekaran, executive vice president and head of global operations, Tata Consultancy Services. "Our expertise and in-depth knowledge of the travel and hospitality industry, coupled with our ability to deliver certainty of results will provide sustained value to Hawaiian Airlines."

TCS' Global Network Delivery Model is a collaborative, best-in-class framework of people, processes and infrastructure. The model taps on TCS' global intellectual assets of tools, methodologies and products to help customers reduce implementation time, realize benefits quicker and achieve business goals. 

Sourced From: Vaishnavi Corporate Communications Pvt Ltd