Dell inaugurated its fourth customer contact center in India in Gurgaon, Haryana today, underscoring a commitment to invest in the best people, facilities and technology around the world and deliver a superior customer experience.
Thiru Dayanidhi Maran, Minister for Communications and Information Technology, Government of India, performed the inauguration ceremony in the presence of Klaus Luft, Member of Dell's board of directors; Dick Hunter, Dell vice president, customer experience and customer support, and Romi Malhotra, managing director, Dell International Services, India.
The 300,000 square-foot customer experience centre in Gurgaon, near Delhi, is expected to employ about 1,000 people by the end of this year. Dell has been providing customer support to customers in the United States and Europe from a temporary facility in Gurgaon since April. The new facility is part of a global Dell customer support network that includes about 25 centers.
"We will provide the best value to our customers by providing the best technology experience," said Mr. Dick Hunter, Dell vice president, customer experience and customer support. "As we continue to attract new customers the world over, we have expanded our global service capabilities and our talented team in India has played a key role.
