"We are investing an incremental $150 million this fiscal year for various initiatives that enhance our customer experience," he added, "In Gurgaon, we are piloting innovative support strategies that we hope to replicate around the world. We are also investing in the capabilities of our support professionals through industry-leading training and certification programs."
Since establishing its first customer experience centre in India in 2001, the Dell teams in the country have pioneered processes and practices for technical support, call planning and staffing. They have been providing frontline support to Dell customers around the world, regardless of product, time or location.
