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Dun & Bradstreet, the world’s leading provider of global business information, knowledge and insight, last evening, released the fourth edition of its publication, “
Speaking at the launch, Dr. Manoj Vaish, President & CEO –
“We see a similar trend for conventional BPO services as well. While conventional BPO services continue to form a majority of the total services offered by the surveyed companies, this year’s study has seen conventional BPO services drop by almost 10 per cent from last year. On the other hand, service lines such as KPO, LPO, EPO and eLearning have increased its share considerably. Margins are substantially higher in these services and with companies keen to diversify, revenues from these services are bound to increase,” he added.
D&B’s “
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