Club Med chooses Alcatel-Lucent to transform telephony srvs

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Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced a seven-year agreement with all-inclusive resort company Club Med. Under the agreement, Alcatel-Lucent and its global business partners will install and manage the company's hospitality solution, bringing improved communications that will help meet the increasingly high expectations of Club Med guests and employees, and differentiate the company in a highly competitive industry.

In the first phase of the project, 30,000 lines at 87 sites - including sales offices, resort hotels, and Club Med corporate headquarters in Paris - will be equipped with OmniPCX Enterprise IP telephony and contact center solutions. Highly scalable and flexible, the solution will allow Club Med to add new locations as required.  Additionally, Club Med will implement DSL technology throughout Asia to provide value added guest services like in-room WiFi and to enable advanced solutions like TV softphones, using television as a multi-media device.

Its new agreement with Club Med reinforces the Alcatel-Lucent services strategy. With the new managed services solution, Club Med will have unprecedented control and visibility over its entire network through centralized management and reporting, letting it streamline processes and lower costs, while employees and guests directly benefit when information gets where it's needed when it's needed, and new applications can be implemented in line with business requirements.

"We were looking for a long-term partner, not just an immediate equipment provider," said Michel Wolfovski, Executive Vice President and Chief Financial Officer of Club Med. "We chose Alcatel-Lucent for its broad product line, industry expertise and global presence. We are confident that Alcatel-Lucent understands our objectives and will work with us to achieve our - vision to become the worldwide specialist of all-inclusive, upscale, friendly and multicultural vacations. 

As customer expectations continue to evolve alongside emerging technology and lifestyle trends, Alcatel-Lucent will continue to offer innovative and effective solutions to meet guest expectations, optimize hospitality operations and generate new revenue streams. Standards-based architecture, end-to-end technology and a commitment to sustainable development also underlie Alcatel-Lucent solutions. 

"The Alcatel-Lucent Dynamic Hospitality solution combines end-to-end technology and management solutions to improve guest experience, streamline operations, and increase revenues," said Tom Burns, head of Alcatel-Lucent Enterprise Business. "Club Med understands the importance of transforming itself in today's highly competitive hospitality industry, and shares our vision of combining the key elements of network, people, process and knowledge to help transform itself into a dynamic enterprise."  

Sourced From: Vaishnavi Corporate Communications Pvt Ltd