Canon inaugurates service centres in Gurgaon & Mumbai

Canon India Pvt. Limited, India's No 1. Complete Digital  Imaging  Company  today  announced  the inauguration of its Master Service  Centres  in Mumbai and Gurgaon. Spread over 2000 square feet each, these  are the first Canon owned camera repair and service centres designed on  international standards. The company has invested Rs. 5 million on each of  the  two centres. Along with the inauguration, the company will also be renovating two Authorized Service Franchises at Hyderabad and Chennai.

These  centres  have  been  designed and equipped to handle services of all Canon digital cameras, DVs, DSLRs and lenses. Services offered will include repair  of  all  Canon  digital  cameras  and  lenses,  CMOS  cleaning  and professional support on software up-gradation.

Mr.  Kensaku  Konishi,  President  and  CEO,  Canon  India said, "Customer satisfaction  and  customer  delight is the backbone of Canon India Private Limited. Keeping this in mind, Canon has an incredibly efficient network of service  centres  spread  across  the  length and breadth of the country. A Canon  customer  is secure to use our state of the art technology and value added services and support through our network. The inauguration of the two new  service  centres  is  an extension of our focus on providing customers faster response and enhanced personalized services."

The New Level IV Master Service Centres are equipped with all the necessary tools of international standards with a dark room facility to handle Lenses & DSLR adjustments. To mention a few

§    Auto Focus Adjustment

§    Flendge Back Adjustment

§    SPC Adjustment (For Exposure Setting)

§    CMOS Adjustment

§    Flash Adjustment

§    White Balance

§    Color Matrix

§    Shutter unit replacement and related adjustments

§    Lens optical adjustments

§    Image Stabilizer adjustment

§    All electrical adjustments

§    Software upgradation

The engineers in the service centres are trained by the trainers from South & South East Asia Training Centre located at Singapore.

Commenting on the occasion, Mr. Alok Bharadwaj, Vice President, Canon India said, "As we all know - the digicam industry is growing rapidly at the rate of  100%  every  year,  the  need  for  world class service facilities will undoubtedly  be  felt  by  customers.  This  is  the  time  for us to align ourselves  to  accelerate the growth in business by providing our customers the  best  of services and support particularly in the area of professional cameras  &  lenses. We have taken a proactive step to prepare ourselves for the  future.  Canon  is  committed  to  enhance  its  service  quality  and considering  the  fact  that  professional  photographers face a problem in servicing  of  lens,  these  service  centres  will  come  as  a delightful experience for them."

Mr.  Bharadwaj  further  added,  "Through these service centres, we hope to reach  out  to  our  consumers  effectively.  These  new  centres will also increase the confidence of our partners to promote our products without any apprehension.  Canon aims to increase the number of collection points where customers can give their cameras and pick them up after repairs. These will include  all  our 32 Canon Care Centres spread across India which are fully functional.  This  is a step which will bring us closer to the end customer and achieve customer delight."

The  company  plans  to open two more service centres in the second half of 2007 at Bangalore and Kolkata.

Sourced From: 20 : 20 Media Pvt Ltd