Bharti Airtel has won the “Avaya GlobalConnect Customer Responsiveness Awards, 2006” for Best Customer Service in the telecom sector. This is the second consecutive year that Bharti Airtel has won this award.

This prestigious award is an unequivocal acknowledgement of the customer care focus and orientation of Airtel. The Avaya GlobalConnect Customer Responsiveness Awards, 2006 evaluated and rewarded India’s topmost companies, for their Customer Responsive Policies and Practices.

Mr. Sanjay Kapoor, Joint President, Mobile Services, Bharti Airtel said, “We are delighted to win this award for the second time consecutively. Airtel being a leadership brand, we have crossed significant milestones in the area of customer care, and created leadership examples for companies across the globe to emulate. It is our constant endeavor to augment customer   experience by enhancing performance and delivering greater efficiencies, aimed at making customer delight a way of life at Airtel.”

Customer Responsiveness has always been a key focus area at Bharti Airtel, which has resulted in the company’s innovations becoming global benchmarks. Customer service is supported by the use of world-class customer service technology solutions to provide a standardized, consistent and a high quality experience to all its customers, across all the 23 telecom circles in India. This award reiterates Airtel’s focus and commitment towards Customer Delight.

Designed and structured by Prof. Janakiraman of IIM Lucknow, (Designer of award methodology), Ernst  &  Young  (Process  Advisors)  and  AC Nielson (Research  Partners),  the unique feature of these awards is that these are completely based on the verdict of the customer.

Sourced From: Rediffusion - DYR Public Relations