Avaya GlobalConnect Ltd., one of India's leading Intelligent Communication solutions provider, has won the coveted Frost & Sullivan's Market Leadership Award for Enterprise Telephony and Contact Centers at the India ICT Awards held in December 2007 in Mumbai. The 6^th consecutive win recognizes the efforts of the company to empower organizations in India to effectively exploit Intelligent Communications solutions to gain a sustainable competitive advantage to deliver both improved profitability and operational efficiency.

The market for Enterprise Telephony has exhibited a growth in excess of 25 percent over last year. In this changing landscape, small and medium enterprises have also realized the importance of IT in businesses. In such a competitive environment, Avaya GlobalConnect has been able to deliver better productivity, efficiency and seamless user experience to its customers regardless of location, network and device with consistent connectivity through its solutions and applications.

The Frost & Sullivan Market Leadership Awards for the ICT industry are one of the most valuable in the category. Award recipients for each category are chosen based on detailed research and rigorous analysis by the analyst team tracking various ICT markets on a regular basis. The team monitors competitor revenue, market share, growth over the last year, market and technology innovation, go-to-market strategy and other important developments within the industry, if any.

While presenting the award, Dr.T R Madan Mohan, Director of Consulting, ICT Practice, Frost & Sullivan, South Asia and Middle East said, “Avaya Global Connect has retained its position as the market leader in the Enterprise Telephony market and the Interactive CRM market. In the enterprise telephony sector, it enjoys patronage across industry verticals and continues to build on its successes with a strong brand name and portfolio of products, excellent customer relationships and a well oiled sales and service network. In the Contact Center Space, it has a robust technological platform and scalable architecture that has become a virtual standard.”

The market for Contact Center solutions has been largely led by Avaya GlobalConnect for a number of years. Avaya Contact Center solutions do more than route calls efficiently; they drive operational efficiency and improve customer retention and satisfaction. The solutions are appropriate for any size business and are easy to install and maintain.

Commenting on the coveted win, Mr. Anil Nair, President, Avaya GlobalConnect said, “The Indian market is indeed the fastest growing market in the world. Enterprise telephony and contact center market is a red hot space as it supplements this growth. Avaya Intelligent Communications solutions help customers achieve sustained advantage through superior business results. We are thankful to our customers for adopting our solutions and making us a market leader.”