Aspect Software announces availability of Aspect Unified IP

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Aspect Software, Inc ., the world's largest company solely focused on the contact center, today announced that on 28 June 2007, Aspect^® Unified IP™ 6.5 will be generally available.  Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. In addition to offering all of the features and functionality contact centers have come to expect from Aspect Software products, it also includes these enhanced capabilities:

 

• Embedded voice portal for advanced speech recognition and text-to-speech
• Advanced outbound list management
• Multi-tenancy and partitioning that supports a Software as a Service (SaaS) model 

"Aspect Software is unique in its understanding of what consumers want from contact center interactions and is adept at empowering organizations to satisfy those consumer wants while managing their own business realities," said Ian Jacobs, senior analyst at Frost & Sullivan. "Using SIP-based VoIP, this Aspect Unified IP release offers a complete set of rich features and functionality in a unified manner that enables businesses to have the choice and control they need to be effective."

 

Designed to reduce complexity and provide the control that businesses require and the choice that IT demands, Aspect Unified IP enables organizations to better respond to today's changing consumer.  For the small- and medium-sized contact center, Aspect Unified IP reduces costs and simplifies administration by offering full functionality on a single server for as many as100 agents.   For the enterprise contact center, Aspect Unified IP supports tens of thousands of agents via centrally managed, linked systems. 

 

Aspect Unified IP also offers enhanced hosted capabilities to enable Application Service Providers (ASPs) with multi tenancy, security, and partitioning delivered in a Software as a Service (SaaS) model. For all types of organizations, the product empowers IT to select their transport of choice using either open source VoIP, such as the Asterisk IP-PBX, closed source VoIP or traditional voice.

 

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