Another BPO fraud: This time in Kolkata

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A call centre employee has conned US citizens and bought luxury goods worth USD 4500 using their credit cards. The girl has been arrested by the police, but the BPO she used to work for, is struggling to explain to its clients how it all happened. CNBC-TV18 has the details.

 

A 23-year old girl from a Kolkata call center conned US citizens and bought white goods and designers outfits from an American website. It's not a very big amount that she stole, USD 4,500 at the most according to the police, but it has cost the company she works for a great deal of credibility.

 

Jayshree Infotech, which is part of the BK Birla group, is now struggling to explain to its clients how a fraud like this could take place. The management had thought it had taken all possible precautions, but now feels there is perhaps no foolproof mechanism to prevent crimes like this. The CEO of the firm says the American website from which goods were being bought should have raised an alarm much earlier.

 

Rajesh Sarda, CEO, Jayshree Infotech says that some sort of check and balance should have been there in the software to detect that the shipment is going to take place in India but the card information is from America. "Now if some American wants to gift it to some Indian in India then again the IP address of the computer has to be in America. It cannot be from India."

 

For Jayshree Infotech, it's certainly a serious setback. But coping with it is perhaps not as difficult as providing tighter data security to its clients in future.

 

For 23-year old Sulagna Roy, who has now been remanded in police custody for 12 days, it's certainly the end of the road. Hopefully her final tryst with reality dissuades others from attempting crimes like this.