Customer
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Mike Koenigs, marketing expert, is releasing his new Instant Customer Revolution program and is receiving a lot of positive reviews. The program shows one how to becoming a "marketing agency" for their own business with the latest, cutting-edge tools ...
May 26, 2012 at 08:53 | Source: PRWeb
Ever wonder why good customer service seems to be the exception rather than the rule? Are good employees really in such short supply? Not necessarily. In many cases, bad customer service isn't caused by negligent or incompetent employees.
May 26, 2012 at 08:03 | Source: Daily Finance
If Yahoo were going to pay attention to any of their customers, you'd think it would be Israel. He's been using their services since 1995. He's a paying customer. He's even a shareholder in the company. But recent cutbacks mean the closing of the Concierge ...
May 25, 2012 at 12:07 | Source: Consumerist.com
May 22, 2012 - Customer Service Suite for Utilities is pre-integrated CIS built on SAP® technology helps reduce risk, helps ensure short, reliable implementation, and delivers technologies to facilitate customer-driven operations. Designed for IT ...
May 22, 2012 at 12:25 | Source: ThomasNet Industrial News Room
Yesterday we brought you the story of a Georgia man who said he was wrongly kicked out of a Popeyes restaurant because of his service dog. And while the restaurant chain is sticking by its side of the story, it has released an official apology to the customer.
May 22, 2012 at 15:10 | Source: Consumerist.com
What's a “customer service saboteur”? Something every company should be wary of and have a plan to cope with. While it sounds very spy novel, it's a fairly simple concept. A customer service saboteur is someone who manages to put a dent into ...
May 22, 2012 at 13:37 | Source: TMCnet
Keep your project team on track. One of the more profound changes working its way through business circles today is a renewed focus on customer experience management. Instead of marketing through diverse sets of online and offline channels, businesses of ...
May 28, 2012 at 15:46 | Source: IT Business Edge
The best takeaway from a recent Foresee satisfaction index is that in order to keep your customers satisfied, you need to consistently meet their expectations, said Debra Ellis, founder of Wilson & Ellis Consulting. Ellis said a perfect example ...
May 24, 2012 at 18:28 | Source: Multichannel Merchant
“Support from AppDynamics is the best I’ve ever received from any vendor. Once again, you’ve met your norm. Thank you for the excellence so many other vendors no longer offer.” -AppDynamics Customer If you’ve been following our blogs regularly ...
May 24, 2012 at 18:28 | Source: SYS-CON Media (press release)
The community and customer service teams at 2K Games are committed to reaching out to the company’s audience, even if it means facing unhappy customers head-on. When Reddit user Loyal2NES posted a thread Tuesday night, sarcastically titled ...
May 24, 2012 at 23:57 | Source: Mashable.com