Customer Contact
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Apr 26, 2012 at 05:21 | Source: Forbes
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This has reference to the news report “To improve service, Finance M...
10.46 AM Dec 12th 2011
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TORONTO, May 16, 2012 /CNW/ - CCEOC Inc. today announced their Contact Centre Employer of Choice Platinum level 2012 designation for Scotiabank Customer Contact Centres in Calgary , Cornwall, Toronto and Halifax . "We are extremely proud to be ...
May 16, 2012 at 12:25 | Source: Yahoo Finance
Tens of millions of consumers will soon experience a giant leap forward in customer self-service. Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced that it has acquired Adaptive Audio, a patented software ...
May 21, 2012 at 07:04 | Source: YAHOO!
Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982. inContact's CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The CRM Plug ...
May 24, 2012 at 10:35 | Source: Marketwatch
and for the Group’s customer contact strategy, which includes elements such as market research and customer insight. It will also involve the implementation of a monthly review process which will be deployed to ensure alignment and engagement ...
May 14, 2012 at 10:33 | Source: The Auto Chanel
Sprint is deploying Amdocs Smart Agent Desktop, one component of Amdocs' CES (Customer Experience Systems) product portfolio, to thousands of its CSRs in contact centers worldwide in a phased rollout. Smart Agent Desktop is already providing ...
May 28, 2012 at 14:13 | Source: Yahoo Finance
May 18, 2012 (Close-Up Media via COMTEX) -- Fujitsu announced that its professional services group has helped Omnicell, Inc. improve customer contact and activity management with a deployment of Duet Enterprise software for Microsoft SharePoint ...
May 18, 2012 at 08:12 | Source: TMCnet
develop and deliver a ‘best in class’ customer experience strategy across their customer contact teams. Working at a strategic level, you will be the Customer Champion across the organisation and with a team of direct reports, you will analyse ...
May 26, 2012 at 04:07 | Source: ContactCenterWorld.com
Your banner here within the next hour. • Provides deployment flexibility for organizations to leverage latest Next-Generation Customer Contact solutions while eliminating traditional start-up costs; • Flexibility to select the options and agent ...
May 16, 2012 at 00:44 | Source: Newswiretoday.com
Outsourced Contact Center’s Move to the Cloud Enables Superior Customer Service and Higher Revenue Growth Orebro, Sweden, May 21st, 2012 – Altitude Software, a global leader in contact center technology, today announces that Reffekt’s ...
May 21, 2012 at 15:40 | Source: TMCnet
transcosmos inc. (headquarters: Shibuya Ward, Tokyo; President & COO: Masataka Okuda; Securities Code: 9715; hereafter, transcosmos) has received the 2012 Japan Contact Center Customer Value Enhancement Award from Frost & Sullivan (headquarters: California ...
May 24, 2012 at 05:06 | Source: PRWeb