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May pass on decline in input cost to customers: Marico
May 03, 2012 at 14:34 | Source: CNBC-TV18
CFO of Marico Milind Sarwate says they are considering reducing prices going forward so as to give the customers the benefit of declining raw material prices.
Not products, individual brands will drive growth: M&M
May 02, 2012 at 17:47 | Source: CNBC-TV18
Arun Malhotra, senior vice-president, sales & customer care, automotive division, M&M says from the industry perspective it will be a challenging year and I am not very positive on the overall market sentiment, in terms of interest rate, hikes, government duties and news of fuel price hike.
HDFC ERGO launches Health Claim Services
Apr 09, 2012 at 15:36 | Source: PTI
Private sector company HDFC ERGO General Insurance today launched Health Claim Services (HCS), its in-house health claim servicing department, that will be a single window for customers for all health care related services.
How to retain customers
Mar 13, 2012 at 19:35 | Source: Moneycontrol.com
Setting and maintaining high service standards are key to customer satisfaction and delight. They are also useful tools that help an organisation maintain a delicate balance between taking care of existing customers and pitching for potential clients.
A way to customer satisfaction
Mar 13, 2012 at 12:42 | Source: Moneycontrol.com
Setting and maintaining high service standards are key to customer satisfaction and delight. They are also useful tools that help an organisation maintain a delicate balance between taking care of existing customers and pitching for potential clients.
Budget Expectations: Shoppers Stop demands GST rollout
Mar 06, 2012 at 12:25 | Source: Moneycontrol.com
Given the current economic scenario, we expect strong measures & economy boosters from the Union Budget to restore confidence and spur growth says Govind Shrikhande, Customer Care Associate & MD, Shoppers Stop

Videos »
May pass on decline in input cost to customers: Marico
Not products, individual brands will drive growth: M&M
M&M to ramp up XUV-500 production; see UV sector growth
Sales momentum to continue in next couple of months: M&M
JHS Svendgaard to generate 20-25% rev from exports in 1yr
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News across the web »
The big medical insurance loot
Kurla resident Komal Patel (name changed) had a kidney stone problem and needed to undergo lithotripsy a non-invasive procedure which breaks up small kidney stones using shockwaves. Patel s doctor tol...
May 28, 2012 at 08:51 | Source: DNA India
Why Job Descriptions Are A Waste Of Paper
You were a vampire, and I may never see the light –Concrete Blonde, “Bloodletting (The Vampire Song)” Once upon a time, there were an army of drones called the “Personnel” department. Their...
May 26, 2012 at 01:56 | Source: Forbes
Axis Bank picks up IBM solution for customer care services
Bangalore, May 21: Axis Bank has selected IBM to provide customer care services to its customers. IBM will consolidate and manage the contact centre operations from the bank’s existing 58 regio...
May 21, 2012 at 16:57 | Source: The Hindu BusinessLine
Trai caps TV ad duration at 12 mins
The Telecom Regulatory Authority of India (Trai) on Monday capped the duration of advertisements on television at 12 minutes per hour. This reverses its recommendation in March this year to halve ad d...
May 15, 2012 at 13:16 | Source: Business Standard
Saving Grace
For most of us, the first association with a bank is through a savings account. There was a time not long ago when you needed an existing account holder's endorsement to open the account, whose only ...
Apr 27, 2012 at 14:46 | Source: Business Today
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Related News »
Cross-selling takes customer care programs from costly to profitable
Akron, OH, May 20, 2012 --(PR.com)-- All companies want to keep their customers happy. Finding the right balance of effective customer care while trying to keep costs low can be a challenging endeavor for any organization, because metrics such as customer ...
May 20, 2012 at 06:58 | Source: PR.com
gen-E Introduces Social Media-Powered Customer Care Automation Platform To Expedite Time to Resolution for Communications Service Providers
Seeking to expedite time to resolution for busy customer care organizations, gen-E (formerly generationE Technologies), a global IT process automation (ITPA) software company, today announced the Resolve Customer Care Automation (CCA) solution. Based upon ...
May 21, 2012 at 10:46 | Source: YAHOO!
Bridging High Quality Customer Care and Controlling Costs with Cross-Selling in the Call Center
Anyone who understands the way contact centers operate today will know that the average customer support operation is under two pressures: to both increase the quality of customer service provided while at the same time keeping costs low, or ...
May 21, 2012 at 20:47 | Source: TMCnet
IBM to help Axis Bank provide efficient customer care service
New Delhi, May 21 (PTI) Technology giant IBM today said it has been engaged by Axis Bank in a large project to provide more efficient customer care services to its customers. The financial details of the deal were not disclosed. IBM will consolidate and ...
May 21, 2012 at 13:38 | Source: MSN India
New Program of Customer Care - 24/5 State of the Art Help Desk
Hong Kong, May 24, 2012 (PRWeb.com via COMTEX) -- InvestTechFX, one of the world's most dynamic and fastest growing forex ECN(electronic communication network) firms that is a No Dealing Desk offering Straight Through Processing in FX and ...
May 25, 2012 at 06:09 | Source: TMCnet
Xerox to hire 75 customer care agents in SA
Xerox is planning to fill approximately 75 permanent positions for its call center operations in San Antonio. Positions include call center agents, supervisors and managers. Applicants are encouraged to apply online or visit the Xerox recruiting ...
May 17, 2012 at 20:59 | Source: KSAT 12
EnerCare Inc. Announces Implementation of New Sub-Metering Billing Platform and Internalization of Customer Care
TORONTO, ONTARIO -- (Marketwire) -- 05/25/12 -- EnerCare Inc. ("EnerCare") (TSX:ECI) today announced that it has successfully deployed a new utility grade customer billing system which consolidates all sub-metering billing functions on to one platform.
May 25, 2012 at 13:05 | Source: PR Inside
CSG International Predicts Characteristics of the Future Cable Customer
As a strategic partner to the majority of the cable operators in the United States, CSG must anticipate how cable operators will need to service their subscribers in the future and build customer care and billing systems with the flexibility to ...
May 28, 2012 at 02:38 | Source: Yahoo Finance
Stores need to educate baggers about basics of customer care (Letter)
The grocery stores are running amok in relation to bagging procedures. I have noticed some are trying to encourage the cashiers to smile and ay "Thank you," something I found I was doing more than they. Shopping, I've found bread on the bottom ...
May 23, 2012 at 16:06 | Source: MLive.com
Melrose Jewelers Emerges As The Best Seller Of Luxurious Rolex Watches In Customer's Survey
This customer rating is based on 5320 votes and large numbers of customer reviews. This is proof of the best customer care service with complete care for buyer's satisfaction with their Rolex Watches at Melrose Jewelers. With the thousands of loyal and ...
May 26, 2012 at 23:33 | Source: Seattle Post Intelligencer

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