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How many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Yelp, email, text, call and tell everyone you know that this place or person completely made your day. Not often, right?
May 23, 2012 at 14:04 | Source: Forbes
Mike Koenigs, marketing expert, is releasing his new Instant Customer Revolution program and is receiving a lot of positive reviews. The program shows one how to becoming a "marketing agency" for their own business with the latest, cutting-edge tools ...
May 26, 2012 at 07:13 | Source: PRWeb
Ever wonder why good customer service seems to be the exception rather than the rule? Are good employees really in such short supply? Not necessarily. In many cases, bad customer service isn't caused by negligent or incompetent employees.
May 26, 2012 at 08:03 | Source: Daily Finance
If Yahoo were going to pay attention to any of their customers, you'd think it would be Israel. He's been using their services since 1995. He's a paying customer. He's even a shareholder in the company. But recent cutbacks mean the closing of the Concierge ...
May 25, 2012 at 12:07 | Source: Consumerist.com
May 22, 2012 - Customer Service Suite for Utilities is pre-integrated CIS built on SAP® technology helps reduce risk, helps ensure short, reliable implementation, and delivers technologies to facilitate customer-driven operations. Designed for IT ...
May 22, 2012 at 12:25 | Source: ThomasNet Industrial News Room
WALTHAM, MA — MetraTech Corp., the leading provider of agreements-based billing and compensation solutions, today announced that it will host a customer success management presentation and discussion at its headquarters on Wednesday, May 30 ...
May 22, 2012 at 12:54 | Source: msnbc.com
Yesterday we brought you the story of a Georgia man who said he was wrongly kicked out of a Popeyes restaurant because of his service dog. And while the restaurant chain is sticking by its side of the story, it has released an official apology to the customer.
May 22, 2012 at 15:10 | Source: Consumerist.com
What's a “customer service saboteur”? Something every company should be wary of and have a plan to cope with. While it sounds very spy novel, it's a fairly simple concept. A customer service saboteur is someone who manages to put a dent into ...
May 22, 2012 at 13:37 | Source: TMCnet
Keep your project team on track. One of the more profound changes working its way through business circles today is a renewed focus on customer experience management. Instead of marketing through diverse sets of online and offline channels, businesses of ...
May 28, 2012 at 15:46 | Source: IT Business Edge
The best takeaway from a recent Foresee satisfaction index is that in order to keep your customers satisfied, you need to consistently meet their expectations, said Debra Ellis, founder of Wilson & Ellis Consulting. Ellis said a perfect example ...
May 24, 2012 at 18:28 | Source: Multichannel Merchant