Nasscom ranks ITES-BPO companies

BANGALORE: Nasscom today released the rankings of the top 15 third party ITES-BPO companies.

The rankings are based on revenues for 2005-06 reported as per the annual Nasscom survey on IT industry performance.

According to the survey, Genpact has topped the list followed by WNS and Wipro BPO at the second and third positions respectively.

A few companies (e-funds, Sutherland Global Services) did not provide India revenues as reported to STPI. If the global revenues of such firms had been considered, they would have featured in the Top 5 companies.

In FY 2005-06, the Indian ITES-BPO segment grew by 37 per cent contributing USD 6.3 billion to the total software and services exports of $23.6 billion.

Speaking on the findings of the survey, Kiran Karnik, president, Nasscom, said, “In 2005-06, the industry size and growth exceeded our forecasts, reflecting strong demand. The entire software and services industry is expected to record revenues of USD 36-38 billion in FY07; we expect the ITES-BPO segment to continue its growth momentum and expect exports to cross USD 8 billion during FY07.”

“The growth in the sector is being driven by steady increase in scale and depth of existing service lines; the addition of newer vertical-specific and emerging niche business services; continued expansion of service portfolios and higher value processes. In addition, the BPO industry has significant headroom to grow, with the offshorable potential being 12 times current revenues. The industry is likely to continue to witness an increase in M&A activity which could lead to a significant consolidation in the BPO industry, in the process creating world scale players,” he added.

The ITES-BPO industry will now need to focus on how India can emerge as the benchmark in global outsourcing and how companies in India can continue to offer the best in class benefits to overseas clients and their customers.

Leaders of the BPO industry, analysts and key customers will deliberate on this theme at the upcoming Nasscom India ITES - BPO Strategy Summit in Bangalore on June 7 and June 8, 2006.

Finance and accounting, customer interaction and human resource administration accounted for an estimated 89 per cent of the industry revenues in FY 2004-05. With steady demand observed across these key segments, it is estimated that the segment composition will not change significantly in the current fiscal (FY 2005-06).