The IBM India Research Laboratory (IRL), one of eight  IBM Research labs across the globe, today announced the expansion of its  Bangalore  facility  to  address  growing  opportunities  for “service innovation”  in  the  region.  As part of its expansion plans the Bangalore site of the IBM India Research Laboratory has moved to a larger facility at its Embassy Golf Links Campus, Bangalore.

As  part  of the expansion, IBM will open this facility in Bangalore to its clients, to connect its researchers with the most difficult, real world problems   facing   the   services  industry,  in  the  areas  of  business intelligence,  systems  management,  and  optimization. The new world-class facility  of  the  IBM  India  Research Laboratory, Bangalore has more than double  the  floor  space  of the earlier location, increased headcount and will provide IBM better bandwidth to address services innovation needs of a larger  client  base  worldwide;  correspondingly  to attract, motivate and retain a strong talent pool.

“Innovation is about how one can couple it with deep insight to create new value – for business, for government, for academia, for institutions of all kinds, and for global society,” said Dr. Daniel Dias, Director, IBM India Research Laboratory.  “This is certainly true of IBM Research where our scientists solve large-scale, real-world problems using scientific tools.”

Services  now  account for a large portion of IBM's business and the global economy;  it  is  also  playing  a  role  in  transforming the economies of  developing  nations and emerging growth markets. Its growing importance has led  the  IBM  India  Research  Laboratory  to increase focus on developing techniques  and  methods  in  service science and their applications to the service  delivery  business  of  IBM  India. The laboratory will drive more services innovation by leveraging the research team’s co-location with other IBM divisions to identify opportunities, validate their ideas or prototypes, and bring a wide array of innovations, tools, and expertise directly to customers.

“We work collaboratively with clients on real-world business challenges and opportunities,” said Dr.  Guruduth Banavar, Associate Director, IBM India Research Laboratory, Bangalore. While clients benefit from working directly with  IBM's  technical  experts and resources, gaining innovations that are more  targeted  to  their  specific  needs  –  the  researchers  benefit by acquiring first-hand knowledge of client technology, business processes and challenges to spur further innovations.

Technical innovation is a prerequisite in the emerging services economy. This is significant as the nature of client demand is changing; customers want to change their business model, optimize their operation and enable new revenue growth.  In a globalizing world if you don’t innovate you get commoditized.  The technical and business expertise of IBM will help customers to capitalize quickly on the opportunities created by innovation, market shifts, and unanticipated developments.

According  to  IDC IBM is the number one IT services provider in India. IBM also  services  its  global  clients  out of India; IBM Research is already building  a  pipeline  of  technologies  that will help enable customers to better generate unique business insight and use this knowledge to capture a fast-moving  market  opportunity. For example, researchers at the IBM India Research Laboratory, Bangalore, recently unveiled Resiliency Maturity Index (RMI), an innovative framework for building a resilient enterprise which is effective  in  dealing  with  simple power and network failures, to massive breakdowns  from  terrorist  attacks, natural disasters, and pandemics. The framework can be utilized to make investment decisions by quantitatively iewing the impact of an investment in a specific area on the overall resiliency score of the organization.

Today, through sustained innovations, the IBM India Research Laboratory continues to bring many innovations in the region. In India, the lab is busy not only in innovating but also applying those innovations for real customer benefits.  While  its  list  of  achievements  runs long, the lab recently  rolled  out  many  technologies  including  Sensei  (a web-based, interactive    language    learning   technology),   Business   Finder   (a next-generation,  real-time,  presence-based  mobile  resources  management technology), and Score/Erocs (an information management technology designed to  help  HDFC Bank rapidly enhance customer care and identify new business opportunities).  Using IBM Desktop Hindi Speech Recognition technology, the IBM  India  Research  Laboratory  and  Centre  for  Development of Advanced Computing     (C-DAC)     recently    announced    the    development    of Shrutlekhan-Rajbhasha,  a  Hindi  speaker  independent,  continuous  speech recognition system.

IBM invests over $6 billion a year invested in R & D. The company has earned more U.S.  patents than any other  company  in the world for 14 consecutive years.

Sourced From: Vox Public Relations