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Login and Registration FAQ's

Q. How to find out my User ID and Password / I have forgotten my Password, please assist?

A. To retrieve your User ID and Password, you can use the `Forgot Password` feature, follow these steps:

1) Go to the website and click on Login
2) On the login pop-up click on the `Forgot Password` link
3) Enter your registered Email ID
4) You will receive list of all User IDs linked with the Email ID
5) You will receive the list of all your User IDs with `Reset Password` link for each

This email will also tell you, which of the User IDs have a verified Email ID.

In case you do not receive the email, please check your spam folder.

Note: You can now have only 1 Email ID against 1 User ID, you will have to update different Email IDs against the multiple User IDs you may have.

Q. How to verify my Email ID and Mobile Number?

A. It is very important to verify your Email ID and Mobile Number on Moneycontrol. We have stopped supporting creation of multiple User IDs against 1 Email ID, soon we will block the User IDs which do not have a verified Email ID. Now a user can have only 1 User ID against 1 Email ID.

To safeguard your account, it is necessary to update & verify your Email ID and Password. Here is how to:

1) Login on the website with your User ID and Password
2) Go to Profile Page
3) Fill in all the Account Details as mentioned on the Profile Page
4) You will find a Verify Link besides Email Id and Mobile No
5) Click on the Verify link against the Email Id to receive an Email Verification link on your Email ID
6) Click on the Verify link against the Mobile No to ask for an OTP against your given Mobile Number
7) Click on the Email Verification link received on your Registered Email ID for verification and Enter OTP received on your Mobile No to verify your Mobile No

Q. How to verify my registered Email ID?

A. If you are a new user, you can Sign Up on Website using your Email ID. On signing up, you will get a verification link in an email on your registered email id. You need to click on the link to verify your account.
You cannot Login to your account unless you verify your email id.

Q. I am not able to login, while entering User ID and Password, form shows invalid User ID or Password / How to login with old User ID and Password?

A. To login, you need to use correct User ID and Password. The User ID is case-sensitive, Example: Suppose your User ID is Rahul, but you enter rahul, it may not work. To retrieve your User ID and Password, you can use the `Forgot Password` feature, please follow below steps:

1) Go to the website and click on Login
2) On the login pop-up click on the `Forgot Password` link
3) Enter your registered Email ID
4) You will receive User ID/ list of all User IDs (in case multiple User IDs are linked to a single Email ID) with the Email ID
5) You will receive the User ID/ list of all your User IDs with `Reset Password` link for each

This email will also tell you, which of the User IDs have a verified Email ID.

In case you do not receive the email, please check your spam folder.

Note: You can now have only 1 Email ID against 1 User ID, you will have to update different Email IDs against the multiple User IDs you may have.

Q. I have not verified my Email ID and hence not able to Login

A. If you are a new user, who signed up on the site and did not verify the Email ID, you will not be allowed to login, unless you verify your Email ID.
When you try to login the next time, immediately a verification link will be sent to you on the registered email id. Please verify the email id, and you would be able to login.

Q. I logged-in on Moneycontrol now my Portfolio Networth is appearing 0 (Zero)/ My Portfolio data has got deleted or has vanished/ Why I am not able to see my Portfolio & Watchlist?

A. Your portfolio data has not been deleted, it is safe and accessible, here is how to access:

When you login using Facebook or Google, the Email ID with which you created your account on these websites, gets passed to Moneycontrol, here`s how it works then:

If the Email ID on Facebook/Google is different from what you use on Moneycontrol, a new account will be created, which has no connection with your existing Moneycontrol account, thus you will see 0 (Zero) Networth in your Portfolio.

To get access to your Portfolio, you need to login with your registered User ID + Password.

To retrieve your User ID and Password, you can use the `Forgot Password` feature, follow these steps:

1) Go to the website and click on Login
2) On the login pop-up click on the `Forgot Password` link
3) Enter your registered Email ID
4) You will receive list of all User IDs linked with the Email ID
5) You will receive the list of all your User IDs with `Reset Password` link for each

This email will also tell you, which of the User IDs have a verified Email ID.

In case you do not receive the email, please check your spam folder.

Note: You can now have only 1 Email ID against 1 User ID, you will have to update different Email IDs against the multiple User IDs you may have.

Q. I logged-in using Facebook or Google and now I am seeing 0 (Zero) Networth in my Portfolio?

A. When you login using Facebook or Google, the Email ID with which you created your account on these websites, gets passed to Moneycontrol, here`s how it works then:

If the Email ID on Facebook/Google is different from what you use on Moneycontrol, a new account will be created, which has no connection with your existing Moneycontrol account, thus you will see 0 (Zero) Networth in your Portfolio.

To get access to your Portfolio, you need to login with your registered User ID + Password.

Q. I logged-in with Facebook or Google and now not getting access to my Moneycontrol Account?

A. When you login using Facebook or Google, the Email ID used by you to create account on these websites, is passed to Moneycontrol, given below is how it works:

1) If the Email ID on Facebook/Google is different from what you use on Moneycontrol, a new account will be created, which has no connection with your existing Moneycontrol account
2) If the Email ID on Facebook/Google is same as you use on Moneycontrol, the User ID which you use most frequently (most used in last 30days) will get linked and you will be logged-in to your Moneycontrol account

This works best, if you have only 1 User ID against 1 Email ID registered on Moneycontrol. If you hold multiple User IDs against 1 Email ID, then one of your multiple User IDs will get linked.

Note: Do not worry, if you do not want to use Facebook/Google, you can continue to login with your registered User ID and Password as usual.

Q. If I want to merge Portfolio details for all the User IDs in one User ID?

A. Currently this option of merging portfolio from different User Ids is not available with us, you can login with your username and password for all User Ids you have created on moneycontrol.com.
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