TO THE SHAREHOLDERS
The Directors present their Twenty-fourth Annual Report together with
the audited accounts of your Company for the year ended 31st March,
2011.
FINANCIAL RESULTS Rs. in Million
For the year ended 31st March 2011 2010
Income 50,807 45,747
Profit before Interest, Depreciation and tax 10,442 11,726
Interest (999) (1,600)
Profit before Depreciation and tax 9,443 10,126
Depreciation (1,383) (1,299)
Profit before tax 8,060 8,827
Provision for taxation (1,093) (1,314)
Profit after tax before non-recurring /
exceptional items 6,967 7,513
Non-recurring / exceptional items - (85)
Profit for the year after tax and
non-recurring / exceptional items 6,967 7,428
Balance brought forward from previous year 17,739 13,497
Profit available for appropriation 24,706 20,925
Transfer to Debenture Redemption Reserve (702) (1,935)
Dividend Final Dividend* (6) -
– Final (Proposed) (504) (428)
Tax on dividend – On final dividend (83) (73)
Transfer to General Reserve (1,000) (750)
Balance carried forward 22,411 17,739
* In respect of equity shares issued pursuant to ESOP after 31st March,
2010 but before book closure date, the Company paid dividend of Rs. 6
Million for the year 2009-10 and tax on dividend of Rs. 1 million.
DIVIDEND
Your Directors are pleased to recommend a dividend of Rs. 4 per Equity
Share, payable to those Shareholders whose names appear in the Register
of Members as on the Book Closure Date.
The equity dividend outgo for the financial year 2010-11, inclusive of
tax on distributed profits would absorb a sum of Rs. 586 Million (Rs.
501 Million for the previous year) at Rs. 4 per Equity Share).
CHANGES IN SHARE CAPITAL
During the year under review, your Company allotted 3,635,367 equity
shares of face value Rs. 10 each on the exercise of stock options under
its various Employee Stock Option Plans and consequently the number of
issued, subscribed and paid-up equity shares has increased from
122,320,114 equity shares to 125,955,481 equity shares of Rs.10 each
aggregating to Rs. 1,259,554,810.
BUSINESS PERFORMANCE / FINANCIAL OVERVIEW
Your Company is a leading Telecom focused provider of IT Services and
Solutions to Global Telecommunication Industry, encompassing Telecom
Service Providers (TSPs), Telecom Equipment Manufacturers (TEMs) and
Independent Software Vendors (ISVs). Your Company serves a broad
spectrum of customers in the telecom ecosystem
2010-11 was a momentous year for your Company with revenues exceeding a
billion dollars for the first time. Your Company''s deep domain
capabilities and commitment to the industry was yet again recognized by
leading industry forums and clients this year. For the second
consecutive year, your Company won the 2011 AT&T Supplier Award for its
support to AT&T and its affiliates. Recognizing Tech Mahindra''s
exceptional business performance for the year 2010 in the Indian
region, your company was also awarded the ''System Integrator of the
Year in the Telecom sector'' by a leading global Analyst and Research
firm as a part of the India IT & Telecom Excellence Award.
Your company has been providing complex solutions to telecom companies
over the last 20 years, with a robust six pillars strategy with
services spanning across IT applications; Network Technology Solutions
and Services, BPO (which has been rebranded as Business Services Group-
BSG), Infrastructure Management Services (IMS), Security Services and
Value Added Services (VAS). It has augmented its capabilities by adding
service offerings in IT and other areas in which its customers have
significant expenses. In view of the evolving demands of our clients,
your company is constantly looking at avenues to streamline its
offerings. With the changing demands of our customers and increasingly
connected nature of various platforms in our customers business
portfolio, we combined three key capabilities namely – contact centres
and customer relationship platforms, internal business services like
provisioning and activation, and Consulting focused around process
improvements into a new unit called Business Services Group (BSG). This
new group would integrate offerings across the capabilities to deliver
business value to our customers.
With the convergence of media and telecom, the landscape of the telecom
industry is becoming extremely competitive. Your Company has helped
various customers in their transformation journey with differentiated
services and flexible partnership models. During the year under review,
your Company has further broadened its relationship with its key
customers by expanding its service offerings to cover a wide range of
the customers'' businesses. It had 128 active relationships in FY11 as
compared with 113 Active Client relationships in the previous year
Your company has augmented its footprint in geographies like
Philippines, Australia and Africa with expanded reach and addition of
new services and customers. Your Company now has 15 delivery centers
and 17 regional offices supported by the competency and solutions units
and it strongly believes that this model enables it to deliver superior
solutions to its clients, spread in over 40 countries.
In line with its commitment to innovation and new technologies, your
company has opened a Cloud Competency Lab that will develop business
use cases, customer specific demonstrations and solutions specific to
the Telecom domain. Furthermore, your company inaugurated its
Innovation Center for Mobility Solutions in Toronto to serve North
American operators.
During the year under review, total income increased to Rs. 50,807
Million from Rs. 45,747 Million in the previous year, growth of 11%. On
a consolidated level, total income increased to Rs. 52,577 Million from
Rs. 47,008 Million in the previous year, growth of 12%
During the year, 50.5% consolidated revenue came from Europe, 29.9%
came from Americas and 19.6% came from Rest of the World (ROW).
The Profit before interest, depreciation and tax amounts to Rs.10,442
Million against Rs. 11,726 Million in the previous year.
The Profit before depreciation and tax amounts to Rs. 9,443 Million
(19% of income) as against Rs. 10,126 Million (22% of income) in the
previous year. Profit after tax, before exceptional items, amounts to
Rs. 6,967 Million as against Rs. 7,513 Million in the previous year.
On a consolidated level, Profit after tax, before exceptional items,
amounts to Rs. 7,458 Million as against Rs. 7,117 Million in the
previous year.
UPDATE ON SATYAM COMPUTER SERVICES LIMITED (MAHINDRA SATYAM)
The financial Year 2010-11 has been a momentous year for Satyam
Computer Services Ltd (Mahindra Satyam). Mahindra Satyam from a phase
of revenue declines, managed to exit the year with two quarters of
decent growth in revenues and profitability. For Mahindra Satyam the
year saw a number of stellar achievements; beginning with its flawless
execution of the FIFA World Cup in June 2010. On the financial
reporting front, Mahindra Satyam completed the restatement of past
financials, and achieved currency in reporting. Another significant
milestone was the settlement of various legal issues like the Upaid
case, the Class Action suite and the Securities and Exchange
Commission, USA settlement.
Mahindra Satyam''s Consolidated Revenue for FY11 was Rs. 51,450
millions, the Profit Before Interest, Tax, Depreciation and
Amortisation and before exceptional items was Rs. 7,493 millions.
Profit After Tax (before exceptional items) was Rs. 4,971 millions.
Mahindra Satyam continued to march ahead and remains one of the largest
Indian IT software and services companies with a marquee client base
spread across Banking, Financial Services & Insurance (BFSI),
manufacturing, retail, transport, logistics, telecom, media, healthcare
and pharma etc. The Company''s belief that the acquisition presented a
compelling strategic opportunity has been vindicated in FY 2010-11.
Post acquisition, the new management of Mahindra Satyam has brought
about significant changes in operating policies and procedure to
facilitate not only the revival of Mahindra Satyam but also to help it
grow sequentially from a phase of declining revenues witnessed in the
previous year.
RECENT MATERIAL CHANGES
During the year, British Telecommunications Plc. (BT) sold 6,900,000
shares aggregating 5.48% to Mahindra & Mahindra Ltd (M&M) by way of an
inter se transfer between the promoters. BT also sold 1,270,000 shares
aggregating to 1.009% on the stock exchange. Pursuant to these
transfers of shares, M&M''s holding in the Company as on 31st March 2011
was 48.17% and that of BT was 23.46%.
MANAGEMENT DISCUSSION AND ANALYSIS REPORT
A detailed analysis of your Company''s performance is discussed in the
Management Discussion and Analysis Report, which forms part of this
Annual Report.
QUALITY
We continue our journey towards excellence with a very critical focus
on quality. Continuous improvement of process and enabling technologies
that meet client expectation is a way of life in your Company. There is
a very robust process framework which is implemented to ensure greater
customer satisfaction through improved quality, higher productivity and
reduced cycle time.
Like in the past, your company was successful in all the surveillance
audits and continues to be certified for ISO 9001:2008, ISO/IEC
20000-1:2005, ISO/IEC27001:2005, BS25999:2008, SSE-CMM Level 3 and
SEI-CMMI Level 5. We are also assessed at Stage 4 of the Mahindra
Quality Way which is a structured approach to quality improvement and a
strategic tool for efficiently achieving business goals.
Our quality department undertakes change management initiatives to
drive Quality and Productivity improvements across the organization,
and institutionalizes these through the balanced scorecard.
HUMAN RESOURCES
During the Financial Year 2010-11, your Company, along with its
subsidiaries, made a net addition of 4,809 to its workforce. The
strength was 38,333 as at 31st March 2011, as compared to 33,524 a year
before, registering an increase of 14.3%. BPO headcount included in
this figure is 11,011 up from 8,067, a year before.
Your Company believes in nurturing talent, motivating indigenous
innovation and promoting leadership development. Your Company''s talent
management and leadership development programs have been operational
for several years and your Company''s employees look forward to
participating in them.
Apart from providing new platforms for associates to enhance their
business acumen, your Company has implemented various training programs
to provide them with relevant industry exposure. One such program is
the Executive Post Graduate Diploma in Telecom Management in
collaboration with Symbiosis Institute of Telecom Management (SITM).
The program offers in-depth knowledge on telecom concepts and general
business management that helps your Company to be prepared for the ever
changing telecom market, thus nurturing the leadership talent within
the organization.
There is no dearth of talent in your Company and, to tap this talent
and to nurture their skills your company has introduced Young Leaders
Program (YLP). This program aims to groom the upcoming talent and help
them move from a Team Member''s role to a Team Leader''s role, focusing
on their competencies for managerial roles. Further to YLP, an in-house
Leadership Development Program – Excellence in Leadership Program (ELP)
grooms the promising leaders of your Company to step up from a
Manager''s role to a Business Leader''s role.
The Mature Talent Program that taps associates from different
industries who bring in their expertise and thus helps to incubate the
best practices within the organization continues. The associates are
then groomed and absorbed into the organization culture to perform and
grow.
The Global Leadership Cadre (GLC) program, has entered into its sixth
fruitful year, and continues to infuse fresh ideas and young talent
into your Company. The associates in this cadre are young management
graduates from Tier I Business institutes across the globe and
technical specialists from within the organization. Members of this
elite cadre continue to showcase their talent and their ability to
adapt and learn and innovate, which helps them in accelerating their
career progression. This program strengthens your companies succession
planning. Complementing the GLC program is the Management Trainee (MT)
program in which candidates from Business Schools across India are
recruited and groomed to take on to the path of Global Leadership
Cadre.
SUBSIDIARY COMPANIES & ASSOCIATE COMPANY
During the year under review, the Company incorporated a new subsidiary
at Brazil viz. Tech Mahindra Brasil Servicos De Informatica LTDA. This
is a wholly owned subsidiary of your Company.
As on 31st March 2011, your Company had 15 subsidiaries, including one
step-down subsidiary & an associate company viz. Satyam Computer
Services Limited (SCSL) (Mahindra Satyam with its subsidiaries). There
has not been any material change in the nature of the business of the
subsidiaries. As required under the Listing Agreements with the Stock
Exchanges, the Consolidated Financial Statements of your Company and
all its subsidiaries are attached. The Consolidated Financial
Statements have been prepared in accordance with Accounting Standards
(AS) 21, AS 23 and AS 27 issued by The Institute of Chartered
Accountants of India and show the financial resources, assets,
liabilities, income, profits and other details of your Company and its
subsidiaries as a single entity, after elimination of minority
interest. As required by AS 23 Accounting for Investments in
Associates in Consolidated financial statements, the Company has
followed Equity method of Accounting & its results include share in
profits/(loss) of its associate company SCSL. In terms of general
exemption granted by the Ministry of Corporate Affairs under section
212(8) of the Companies Act, 1956, the Copy of the Balance Sheet, etc.
of the subsidiaries are not required to be attached with the Balance
Sheet of the Company. The Company Secretary will make these documents
available upon receipt of request from any member of the Company
interested in obtaining the same. These documents will be available at
Registered Office / Corporate Office of the Company and the office of
the respective subsidiary companies, during working hours up to the
date of the Annual General Meeting.
EMPLOYEE STOCK OPTION PLAN
Details required to be provided under the Securities and Exchange Board
of India (Employee Stock Option Scheme and Employee Stock Purchase
Scheme) Guidelines, 1999 are set out in Annexure I to this Report.
CORPORATE SOCIAL RESPONSIBILITY (CSR)
Your Company is committed to play its role as an enlightened corporate
citizen & continues to earmark 1.5% of its Profit After Tax (PAT) every
year on CSR activities. CSR activities are mainly carried through Tech
Mahindra Foundation.
Tech Mahindra Foundation
Tech Mahindra Foundation was established in its present form in 2006 by
Tech Mahindra as one of the major manifestations of its Corporate
Social Responsibility. Tech Mahindra Foundation (TMF) focuses on
activities for Social and Inclusive Development mainly in the area of
education particularly education of girl child. The Foundation works
through four broad areas of community intervention that are fundamental
to a nation''s sustainable development:
A) Education - Child development through support of Education – special
thrust on municipal school students and school dropouts. There is a
special focus on improvement of English standards in these Schools.
B) Women''s Empowerment - with focus on underprivileged girls and women
from the minority community
C) Empowering People With Disability (PWD) with special focus on
Visually Impaired (VI) - to live life with dignity and honour through
appropriate training and technology interventions. TMF has today carved
a niche for itself in the country in the domain of enabling the VI
through partnerships with outstanding & committed individuals
(themselves VI in many cases) or organisations led by inspirational and
passionate activists
D) Vocational Training (VT) - to underprivileged youth so that they
find suitable jobs as per market needs. Special thrust is on
employability
TMF seeks to achieve its objectives by working in partnership with
those who share its goals and values and have demonstrated competence,
dedication and integrity. Beginning on a relatively small scale in
Pune, the Foundation has grown rapidly and today has a large number of
outstanding partners in Maharashtra, Delhi-Noida region and Bangalore.
Besides providing the Foundation with a healthy corpus of Rs. 15 crores
while founding TMF, the Company contributes 1.5% of its profit after
tax. TMF has a corpus of Rs. 43.84 Crores as on 31st March 2011 and
contributed Rs. 7.42 Crores as grant to various organizations during
the year 2010-11.
SUSTAINABILITY
As a part of a responsible business group having a global presence,
your Company has taken considerable steps not only in creating Green
strategies but also developed a culture that takes accountability for
every dimension of social, cultural, economic and environmental
governance, creating sustainable value for all its stakeholders.
Your Company has been participating in the Sustainability Reporting of
the Mahindra Group since FY 2007-08. During the year under review the
3rd Sustainability Report for the year 2009-10 was released. All these
reports were in accordance with the latest guidelines of the
internationally accepted, Global Reporting Initiative (GRI). This
report was assured by Ernst & Young and conforms to the highest level
for reporting ''Sustainability'' performance, which is A . The report and
the performance rating of A was checked and confirmed by GRI*. The
detailed Group Sustainability Reports are available on the website
http://www.mahindra.com/How- We-Help/Environment/Sustainability-Reports
In order to take a structured path for reducing its carbon footprint,
your Company has developed a 5 Year Sustainability Road map. This would
help in consciously reducing GHG emissions and waste, as well as
conserve water, bio-diversity and natural resources.
During the year the company also made a beginning for encouraging
Sustainable practices by our business partners. Our Sustainable Supply
Chain Management process promotes good governance and shared commitment
to Environmental, Social and Management best practices and their
continual improvement, within Global Parameters.
*GRI is a Netherlands based multi-stakeholder network of experts
worldwide, which has pioneered the development of the world''s most
widely used sustainability reporting framework. United Nations is one
of its key stakeholders. This reporting framework sets out the
principles and indicators that organizations can use to measure and
report their economic, environmental, and social performance.
CORPORATE GOVERNANCE PHILOSOPHY
Your Company believes that Corporate Governance is a voluntary code of
self-discipline. In line with this philosophy, it follows healthy
Corporate Governance practices and reports to the shareholders the
progress made on the various measures undertaken. Your Directors have
reported the initiatives on Corporate Governance adopted by your
Company in the section ''Corporate Governance'' in the Annual Report.
DIRECTORS
Mr. Anupam Puri, Mr. Bharat N. Doshi, Dr. Raj Reddy, and Mr. Paul
Zuckerman retire by rotation and being eligible, offer themselves for
re-appointment.
Mr. Richard Cameron, nominee of British Telecommunications plc. was
appointed as Director in the vacancy caused by the resignation of Mr.
Arun Seth at the Meeting of the Board of Directors held on 22nd January
2010.
Mr. Richard Cameron holds office upto the date of the forthcoming
Annual General Meeting as Mr. Arun Seth, in whose place he has been
appointed, would have retired by rotation at the forthcoming Annual
General Meeting.
The Company has received a Notice from a Member under Section 257 of
the Companies Act, 1956, signifying his intention to propose Mr.
Richard Cameron for the office of Director.
DIRECTORS'' RESPONSIBILITY STATEMENT
Pursuant to section 217(2AA) of the Companies Act, 1956, your
Directors, based on the representation received from the Operating
Management and after due enquiry, confirm that:
i. in the preparation of the annual accounts, the applicable accounting
standards have been followed;
ii. they have, in the selection of the accounting policies, consulted
the Statutory Auditors and these have been applied consistently and
reasonable and prudent judgments and estimates have been made so as to
give a true and fair view of the state of affairs of the Company as at
31st March 2011 and of the profit of the Company for the year ended on
that date;
iii. proper and sufficient care has been taken for the maintenance of
adequate accounting records in accordance with the provisions of the
Companies Act, 1956 for safeguarding the assets of the Company and for
preventing and detecting fraud and other irregularities;
iv. the annual accounts have been prepared on a going concern basis.
AUDITORS
M/s. Deloitte Haskins & Sells, Chartered Accountants, the Auditors of
your Company, hold office up to the conclusion of the forthcoming
Annual General Meeting of the Company and have given their consent for
re-appointment. The shareholders will be required to elect auditors for
the current year and fix their remuneration. Your Company has received
a written confirmation from M/s. Deloitte Haskins & Sells, Chartered
Accountants to the effect that their appointment, if made, would be in
conformity with the limits prescribed in Section 224 of the Companies
Act, 1956. The Board recommends the re-appointment of M/s. Deloitte
Haskins & Sells, Chartered Accountants as the Auditors of the Company.
CONSERVATION OF ENERGY AND TECHNOLOGY ABSORPTION
In view of the nature of activities that are being carried on by your
Company, Rules 2A and 2B of the Companies (Disclosure of Particulars in
the Report of Board of Directors) Rules,
1988, concerning conservation of energy and technology absorption,
respectively are not applicable to your Company. Your Company being a
software solution provider requires minimal energy consumption and
every endeavour has been made to ensure the optimal use of energy,
avoid wastage and conserve energy as far as possible.
FOREIGN EXCHANGE EARNINGS AND OUTGO
The foreign exchange earnings of your Company during the year were Rs.
42,087 Million (Previous Year Rs. 51,274 Million), while the outgoings
were Rs. 17,616 Million (Previous Year Rs. 18,087 Million).
During the year under the review 83% of your Company''s revenues were
derived from exports.
PARTICULARS OF EMPLOYEES
The information required under Section 217(2A) of the Act and the Rules
made there under, is to be provided in an Annexure to this Report.
However, as per the provisions of Section 219(1)(b)(iv) of the
Companies Act, 1956, the Directors'' Report being sent to the
shareholders does not include this Annexure. Any shareholder interested
in perusing a copy of the Annexure may write to the Company Secretary
at the Registered Office / Corporate Office of the Company.
DEPOSITS AND LOANS/ADVANCES
Your Company has not accepted any deposits from the public or its
employees during the year under review. The particulars of
loans/advances and investment in its own shares by listed companies,
their subsidiaries, associates, etc., required to be disclosed in the
annual accounts of the Company pursuant to Clause 32 of the Listing
Agreement are furnished separately.
AWARDS/RECOGNITION
Your Company continued its quest for excellence in its chosen area of
business to emerge as a true global brand. Several awards and rankings
continue to endorse your Company as a thought leader in telecom
industry.
Awards for the year
- Won the AT&T Supplier Award 2011 for outstanding performance &
service to AT&T and its affiliates for the second consecutive year.
Tech Mahindra Ltd. is one of top 7 vendors selected for this award this
year.
- ''System Integrator of the Year in the Telecom sector'' award by a
leading global Analyst and Research firm as a part of the India IT &
Telecom Excellence Award. This award recognizes Tech Mahindra''s
exceptional business performance for the year 2010 in the Indian
region.
- Winner of CMAI''s 5th National Telecom Awards 2011 for Excellence in
Innovation with Rural Telecom Focus.
- Ranked 12th in Gartner''s annual ranking of Worldwide Telecom
Operations Management Systems 2010.
- Tech Mahindra BPO is amongst India''s Top ITeS and BPO Companies (by
employee strength) - Dun & Bradstreet 2010.
- Tech Mahindra Ltd. is positioned in the strong performers category in
Forrester Wave for Global IT Infrastructure Outsourcing, 2011.
ACKNOWLEDGEMENTS
Your Directors gratefully acknowledge the contributions made by
employees towards the success of your Company. Your Directors are also
thankful for the co-operation and assistance received from its
customers, vendors, bankers, Governmental and regulatory authorities in
India and abroad and its shareholders.
For and on behalf of the Board
Mumbai Anand G. Mahindra
Date : 26th May 2011 Chairman
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