The Directors submit the Annual Report of the Company along with the
audited statement of accounts for the financial year ended March 31,
2011.
1. Financial Results
(Rs. crores)
Unconsolidated Consolidated
2010 - 2011 2009 - 2010 2010 - 2011 2009 - 2010
(i) Income from Sales
and Services 29,275.41 23,044.45 37,324.51 30,028.92
(ii) Other Income (net) 494.73 177.60 604.00 272.07
(iii) Total Income 29,770.14 23,222.05 37,928.51 30,300.99
(iv) Operating
Expenditure 20,511.88 16,372.78 26,146.15 21,334.37
(v) Profit before
Interest, Depreciation
and Tax 9,258.26 6,849.27 11,782.36 8,966.62
(vi) Interest 20.01 9.54 26.48 16.10
(vii) Depreciation and
Amortisation 537.82 469.35 735.26 660.89
(viii) Profit before
Taxes 8,700.43 6,370.38 11,020.62 8,289.63
(ix) Provision for Taxes1,130.44 751.87 1,830.83 1,196.97
(x) Minority Interest
and Share of Loss of
Associates - - 121.75 92.02
(xi) Net Profit for
the Year 7,569.99 5,618.51 9,068.04 7,000.64
(xii) Balance Brought
Forward from Previous
Year 10,458.13 9,990.41 13,604.84 11,835.03
(xiii) Amount Available
for Appropriation 18,028.12 15,608.92 22,672.88 18,835.67
Appropriations
(a) Interim Dividends
on Equity Shares 1,174.32 1,174.32 1,174.32 1,174.32
(b) Proposed Final
Dividend on Equity
Shares 1,565.78 782.89 1,565.78 782.89
(c) Proposed Special
Dividend on Equity Shares - 1,957.22 - 1,957.22
(d) Proposed Total
Dividend on Equity
Shares 2,740.10 3,914.43 2,740.10 3,914.43
(e) Proposed Dividend
on Redeemable Preference
Shares 11.00 17.00 11.00 17.00
(f) Tax on Dividends 450.82 657.51 459.15 663.18
(g) General Reserve 757.00 561.85 827.58 636.22
(h) Balance carried to
Balance Sheet 14,069.20 10,458.13 18,635.05 13,604.84
(1 crore = 10 million)
2. Dividend
Based on the Companys performance, the Directors are pleased to
recommend for approval of the members a final dividend of Rs. 8 per share
for the year 2010-11 taking the total dividend to Rs. 14 per share
(previous year Rs. 10 per share excluding special dividend of Rs. 10 per
share) on the capital of 195,72,20,996 Equity Shares of Rs. 1 each. The
final dividend on the Equity Shares, if approved by the members would
involve a cash outflow of Rs. 1,819.78 crores including dividend tax. The
total cash outflow on account of dividend including dividend tax for
the year 2010-11 including interim dividends already paid, would
aggregate Rs. 3,189.14 crores resulting in a payout of 42.13% of the
unconsolidated profits of the Company.
The Redeemable Preference Shares allotted on March 28, 2008 are
entitled to a fixed cumulative dividend of 1% per annum and a variable
non-cumulative dividend of 1% of the difference between the rate of
dividend declared during the year on the Equity Shares of the Company
and the average rate of dividend declared on the Equity Shares of the
Company for the three years preceding the year of issue of the said
Redeemable Preference Shares. Accordingly, the Directors have
recommended, for approval of the members, a dividend of Eleven paise (Rs.
0.11) per share on 100,00,00,000 Redeemable Preference Shares of Rs. 1
each for the financial year 2010-11.
3. Transfer to Reserves
The Company proposes to transfer Rs. 757.00 crores to the General Reserve
out of the amount available for appropriations and an amount of Rs.
14,069.20 crores is proposed to be retained in the Profit and Loss
Account.
4. Companys Performance
Financial Year 2010-11 marked a strong resurgence in volume and demand
growth post the financial crisis. This growth was led by developed
markets of the United States and Europe with strong contributions from
Asia Pacific, Middle East and Africa and was secular across all
industries and markets. The second half of the year also witnessed an
uptick in pricing for the first time since September 2008. The Company
has registered a strong broad based sequential growth across all key
markets and customer segments.
On consolidated basis for the year 2010-11, revenues at Rs. 37,324.51
crores were higher by 24.30% over the previous years revenues of Rs.
30,028.92 crores. Operating profit (profit before taxes excluding other
income) at Rs. 10,416.62 crores was higher by 29.92% over the previous
years operating profit of Rs. 8,017.56 crores. Net profit for the year
at Rs. 9,068.04 crores was higher by 29.53% over the previous years net
profit of Rs. 7,000.64 crores.
On unconsolidated basis, revenues at Rs. 29,275.41 crores for the year
2010-11 were higher by 27.04% over the previous years revenues of Rs.
23,044.45 crores. Operating profit (profit before taxes excluding other
income) at Rs. 8,205.70 crores was up 32.50% from the previous years
operating profit of Rs. 6,192.78 crores. Net profit for the year at Rs.
7,569.99 crores was higher by 34.73% than the previous years net
profit of Rs. 5,618.51 crores.
5. International Credit Rating
The Company continues to have A3 investment-grade issuer rating as well
as an indicative foreign currency debt rating of Baa1, with a stable
outlook from Moodys Investors Services. The rating is not for any
specific debt issuance of the Company.
Standard and Poors Ratings Services has assigned to the Company its
BBB positive corporate credit rating with outlook as stable.
The Company has also been rated by Dun & Bradstreet at 5A1
(Condition-Strong). The rating is assigned on the basis of tangible net
worth and composite appraisal of the Company.
6. Strategic Acquisitions and Alliances
The strategic acquisitions and alliances during the year were as
follows –
(i) MahaOnline Limited:
The Company has entered into an Agreement with the Government of
Maharashtra pursuant to which a new subsidiary company, MahaOnline
Limited (MahaOnline) has been setup on July 28, 2010 with equity
participation from TCS and Government of Maharashtra. MahaOnline
provides online internet-based citizen services to the residents in
Maharashtra. This citizen service portal is integrated with DigiGov – a
state-of-the-art e-Governance solution developed by TCS.
(ii) Diligenta 2 Limited (formerly known as Unisys Insurance Services
Limited):
On August 31, 2010, Diligenta Limited, a majority owned subsidiary,
acquired the entire share capital of Unisys Insurance Services Limited
(UISL), which provides life and pensions services to its clients in the
UK. On this acquisition UISL was renamed as Diligenta 2 Limited. This
has secured Diligentas position as a leading service provider in the
UKs life and pensions BPO market. The number of policies now
administered by Diligenta has risen from 3.6 million to over 5 million.
(iii) MS CJV Investments Corporation:
On October 4, 2010, Tata America International Corporation – a wholly
owned subsidiary, acquired 100% share capital of MS CJV Investments
Corporation. Consequently, the group holding in Tata Consultancy
Services (China) Co., Ltd. has increased from 65.94% to 74.63%.
(iv) Retail FullServe Limited (formerly known as SUPERVALU Services
India Private Limited):
On October 8, 2010, the Company acquired 100% equity share capital of
SUPERVALU Services India Private Limited from SUPERVALU Inc., one of
the largest grocery retailers in North America. Retail FullServe
Limited specialises in providing complete IT and IT-enabled services to
the Retail industry. TCS has signed a multi-year agreement with
SUPERVALU Inc. for full services engagement. This acquisition has
strengthened the retail industry segment of the Company through
integration of IT, IT infrastructure and BPO services of Retail
FullServe Limited.
7. Human Resource Development
TCS is the largest private sector employer in India with total employee
strength of 1,98,614 including its subsidiaries as at March 31, 2011.
A robust manpower planning process ensures that all steps from business
requirements to sourcing and staffing are seamlessly aligned. Our
distinct people integration model, not only ensures faster
time-to-productivity, but it also integrates culturally diverse
professionals into the organisation by fostering a behaviour based on a
shared set of common values. This enabled the organisation to
assimilate a gross addition of 69,685 employees (including
subsidiaries).
The strategic initiatives for talent development through learning and
development programs and experiential learning ensured that the Company
had right competencies in its workforce to meet the business demand.
High utilisation rates were sustained throughout the year, 83.10%
excluding trainees and 76.20% including trainees as at March 31, 2011,
helping to deliver better financial results.
Continued focus on talent engagement, competency development, role and
career progression and benchmarked compensation and benefits for our
employees helped the Company to attract and retain the best talent
across the globe as well as build a pipeline of leaders to meet its
future requirements. The Company has been successful in building a
performance oriented culture with high levels of engagement and
empowerment in an environment of teamwork.
A well defined process to review its HR policies and processes ensured
that the Company complied with the regulatory requirements of the
countries where it operates. The strategy to have a diverse workforce
catering to its global business requirements saw a gross addition of
7,593 employees outside India (including subsidiaries) taking the count
of non-Indian nationals (including subsidiaries) to 13,665 from 99
nationalities. The percentage of women working for the Company is
30.30%.
8. Quality Initiatives
TCS has been assessed enterprise-wide, at the highest maturity Level 5
of the Capability Maturity Model Integration® for CMMI®-DEV
(Development) and CMMI®-SVC (Services) models. With this achievement,
TCS has set a new benchmark as the first publicly stated recipient to
achieve a multiple simultaneous appraisal against two constellations of
the CMMI® model. TCS is also the first organisation in the world, to be
appraised at Level 5 of the CMMI®-SVC model, which underscores the
maturity of the firms fast growing Business Process Outsourcing (BPO)
and Infrastructure Services business.
TCS was recommended for continuation of its enterprise-wide
certification for ISO 9001:2008 (Quality Management), ISO 27001:2005
(Security Management) and ISO 20000:2005 (Service Management). TCS
also continues to maintain domain specific quality certifications AS
9100 (for Aerospace Industry), ISO 13485 (for Medical Devices) and TL
9000 (for Telecom Industry) thus further reinforcing the industry
domain focus within the organisation.
TCS was certified enterprise-wide for ISO 14001:2004 (Environmental
Management) and OHSAS 18001:2007 (Occupational Health and Safety
Management) certifications. These certifications demonstrate TCS
strong commitment to the environment and the occupational health and
safety of its associates and business partners; and helps convey this
to all its stakeholders, including customers.
The above certifications reaffirm TCS commitment to achieve the
highest standards of quality while focusing on constantly improving
quality and processes in a dynamic environment. The cornerstone of
these certifications is the in-house developed integrated Quality
Management System (iQMS) - a vibrant, process-driven, people-oriented
and customer-focused quality management system which is continuously
evolving to cater to the requirements of TCS varied business offerings
and is the backbone supporting the Global Network Delivery Model
(GNDMTM).
9. Corporate Sustainability
In keeping with the Tata tradition of giving back to the society,
Corporate Sustainability (CS) lies at the heart of TCS corporate
culture. The guiding principle of TCS CS programmes is Impact through
Empowerment where empowerment is a process of strengthening the future
today so that risk is minimised, value created and certainty
experienced. TCS focuses on empowering the community, especially
through work with youth, women and children. Affirmative action
directed to less privileged communities is one of the highlight of TCS
activities under CS.
Education, Health and Environment are the core themes for TCS CS
programs. Over 6,600 TCS volunteers and families provided education and
skills development to 10,225 children and partnered with 65 institutes
in China, Ecuador, India, South Africa and UK. Over 4,000 villagers
across Delhi, Maharashtra, Orissa and Tamil Nadu were benefited through
rural development initiatives.
Major CS Initiatives through Information Technology (IT)
o Med Mantra: An integrated Hospital Management System along with the
necessary IT infrastructure including a comprehensive and fully
integrated, web-based solution, Med Mantra has been implemented free
of cost for the Cancer Institute at Chennai.
o Computer based Functional Literacy programme: TCS Computer based
Functional Literacy programme that was first launched in the year 2000,
has by now made around 1,50,000 persons literate. TCS is partnering the
National Literacy Mission Authority to spread literacy under the
Saakshar Bharat programme.
International CS initiatives
o North America: During the year, TCS North America has made donations
in excess of 0,000 for a variety of causes to organisations like the
American Cancer Society, Habitat for Humanity, Juvenile Diabetes
Research Foundation, Toys R Us Childrens Fund, and the National
Underground Railroad Freedom Center. Approximately 10% of the
associates participated in the various initiatives across North America
throughout the year.
TCS goIT program that has spread to 12 schools over 2 years,
encourages local students to engage in computer science education and a
career path through in-school workshops and a summer robotics camp
hosted at the TCS Seven Hills Park campus in Ohio. This program has
received several community and government awards including the 2010
Investing in People Award by the Workforce One Investment Board of
Southwest Ohio.
o UK and Ireland: TCS is working with the UK Government Department for
International Development to deploy its capabilities in development
activities. TCS UK and Ireland donated around £200,000 during the year
for influencing change in the marketplace, workplace and environment as
well as supporting more than 200 charities in the areas of health and
education.
Over the past 3 years, TCS has been working with the UK Government
Department for Education and the British Council to develop 300 Global
Fellows, who act as ambassadors to 3,000 UK secondary schools.
Furthermore, TCS partners the Wings of Hope scheme to help UK
students develop business skills and gain an understanding of education
in India and Malawi. In addition, TCS has developed an IT entrepreneur
scheme with the local authority for Carlow University, Ireland.
o Europe: Activities to spread awareness and raise funds for treatment
of multiple sclerosis and breast cancer were carried out across Europe
during the year. For contributing to the Haiti earthquake relief fund,
TCS employees in Switzerland collaborated with the client of Swiss Re.
TCS Belgium employees engaged in Discover Your Talent along with 6
other companies to create employability for immigrant children.
o China: As part of Operation Smile, TCS China participated in a
charity auction and donated RMB 26,000 to help needy cleft lip and
palate children to undergo surgery.
o Australia: Following the 2011 floods in Queensland, TCS initiated a
collection drive to contribute
AUD ,000 towards the Queensland Flood Disaster Fund. o Chile:
Subsequent to the earthquake in Chile in February 2010, TCS donated 5
desalination plants and 2,000 water purifiers worth around one million
US Dollars.
Significant Recognition for CS Activities
o Commendation certificate for Significant Achievement in CII-ITC
Sustainability Awards 2010
o TCS included in Dow Jones Sustainability World Index 2010 as one of
the three Indian companies
10. Awards/Recognitions
o TCS rated Level A+ for its Sustainability Report by Global Reporting
Initiative
o TCS wins Certificate of Commendation for Significant Achievement for
Large Businesses at CII-ITC Sustainability Awards 2010
o DataQuest Best Employer Award in India
o Top Employer ICT Netherlands with certification for Excellence in
Human Resources practices and 5 stars (highest in the industry) in
three categories
o Britains Top Employers for 2011 by the CRF Institute (formerly known
as Corporate Research Foundation)
o Recruiting and Staffing Best in Class Awards (RASBIC) in four
categories for the fourth year in a row
11. Corporate Governance Report and Management Discussion and Analysis
Statement
Corporate Governance Report and Management Discussion and Analysis
statement are attached to this Report.
12. Directors Responsibility Statement
Pursuant to the requirement of Section 217(2AA) of the Companies Act,
1956 (Act), and based on the representations received from the
operating management, the Directors hereby confirm that:
(i) in the preparation of the Annual Accounts for the year 2010-11, the
applicable Accounting Standards have been followed and there are no
material departures;
(ii) they have selected such accounting policies and applied them
consistently and made judgments and estimates that are reasonable and
prudent so as to give a true and fair view of the state of affairs of
the Company at the end of the financial year and of the profit of the
Company for the financial year;
(iii) they have taken proper and sufficient care to the best of their
knowledge and ability for the maintenance of adequate accounting
records in accordance with the provisions of the Companies Act, 1956.
They confirm that there are adequate systems and controls for
safeguarding the assets of the Company and for preventing and detecting
fraud and other irregularities;
(iv) they have prepared the Annual Accounts on a going concern basis.
13. Subsidiary Companies and Consolidated Financial Statements
The Company had 55 subsidiaries at the beginning of the year.
Five subsidiaries namely, MahaOnline Limited, Diligenta 2 Limited, MS
CJV Investments Corporation, Retail FullServe Limited and CMC eBiz Inc.
were set up/acquired during the year.
The following subsidiaries were merged during the year with other
subsidiaries of the Company:
o Exegenix Research Inc. and ERI Holdings Corp. were merged with Tata
Consultancy Services Canada Inc.
o Custodia De Documentos Interes Limitada, Syscrom SA and Tata
Consultancy Services Chile SA were merged with Tata Consultancy
Services BPO Chile SA and subsequently the name of the merged entity
was changed to Tata Consultancy Services Chile SA.
Financial Network Services (H.K.) Limited was liquidated and
de-registered during the year.
Consequently, the total number of subsidiaries as on March 31, 2011 is
54.
There has been no material change in the nature of the business of the
subsidiaries. A statement containing brief financial details of the
subsidiaries is included in the Annual Report.
As required under the Listing Agreements with the Stock Exchanges, a
Consolidated Financial Statement of the Company and all its
subsidiaries is attached. The Consolidated Financial Statements have
been prepared in accordance with the relevant Accounting Standards as
prescribed under Section 211(3C) of the Companies Act, 1956 (Act).
These financial statements disclose the assets, liabilities, income,
expenses and other details of the Company, its subsidiaries and
associate companies.
Pursuant to the provision of Section 212(8) of the Act, the Ministry of
Corporate Affairs vide its circular dated February 8, 2011 has granted
general exemption from attaching the Balance Sheet, Profit and Loss
Account and other documents of the subsidiary companies with the
Balance Sheet of the Company. A statement containing brief financial
details of the Companys subsidiaries for the financial year ended
March 31, 2011 is included in the Annual Report. The annual accounts of
these subsidiaries and the related detailed information will be made
available to any member of the Company/its subsidiaries seeking such
information at any point of time and are also available for inspection
by any member of the Company/its subsidiaries at the registered office
of the Company. The annual accounts of the said subsidiaries will also
be available for inspection, as above, at the head offices/registered
offices of the respective subsidiary companies. The Company shall
furnish a copy of details of annual accounts of subsidiaries to any
member on demand.
14. Fixed Deposits
The Company has not accepted any public deposits and as such, no amount
on account of principal or interest on public deposits was outstanding
as on the date of the Balance Sheet.
15. Directors
Platform based BPO is one of the Companys strategic initiatives to
drive non-linear growth in the future. Diligenta Limited, the
Companys subsidiary in the United Kingdom addresses the life and
pension business segment by providing BPO services using the BaNCS
platform built by the Company and remains one of the key components of
this strategy. Mr. Phiroz Vandrevala has taken over as the Managing
Director and Vice Chairman of Diligenta Limited to drive this business
and its execution globally. Pursuant to his appointment in Diligenta
Limited, he has ceased to be an Executive Director of the Company. The
Company will continue to avail the services of Mr. Vandrevala as a
Director on the Board of the Company in Non-Executive, Non-Independent
capacity with effect from May 13, 2011. As per the provisions of
Section 260 of the Companies Act, 1956, (Act), Mr. Vandrevala holds
office up to the date of the forthcoming Annual General Meeting of the
Company. The Company has received notice in writing from a member
under Section 257 of the Act, in respect of Mr. Vandrevala proposing
his appointment as a Director of the Company.
Mr. Aman Mehta, Mr. V Thyagarajan and Mr. S. Mahalingam, Directors,
retire by rotation and being eligible have offered themselves for
re-appointment.
16. Auditors
M/s. Deloitte Haskins & Sells, Chartered Accountants, who are the
statutory auditors of the Company, hold office in accordance with the
provisions of the Act upto the conclusion of the forthcoming Annual
General Meeting and are eligible for re-appointment.
17. Particulars of employees
The information required under Section 217(2A) of the Companies Act,
1956 and the Rules made thereunder, is provided in Annexure forming
part of the Report. In terms of Section 219(1)(b)(iv) of the Act, the
Report and Accounts are being sent to the Shareholders excluding the
aforesaid Annexure. Any Shareholder interested in obtaining copy of the
same may write to the Company Secretary.
18. Conservation of energy, technology absorption, foreign exchange
earnings and outgo
The particulars as prescribed under section 217(1)(e) of the Act, read
with the Companies (Disclosure of Particulars in the Report of Board of
Directors) Rules, 1988, are set out in an Annexure to this Report.
19. Acknowledgements
The Directors thank the Companys employees, customers, vendors,
investors and academic institutions for their support to the Company.
The Directors also thank the Governments of various countries,
Government of India, State Governments in India and concerned
Government Departments/Agencies for their co-operation.
The Directors appreciate and value the contributions made by every
member of the TCS family globally.
On behalf of the Board of Directors,
Mumbai R. N. Tata
May 20, 2011 Chairman
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