It is my pleasure to report the annual results for 2010-11. Your
Company has performed exceptionally in terms of growth and
profitability by capturing opportunities and executing on the ground.
Business demand rose steadily through the year and revenues for the
financial year grew annually at 24.3% on a consolidated basis to Rs.
37,325 crore (.2 billion). Our ability to increase profitability in
the face of strong operational headwinds was also significant. Our net
profits grew by 29.5% to Rs. 9,068 crore as we delivered sustained value
to our customers. This stellar performance has enabled the Board of
Directors to recommend a final dividend of Rs. 8 per share taking
thetotaldividendfor2010-11 to Rs. 14 pershare.
During the year, we saw a strong revival in business demand across
markets. Demand from customers in developed markets like USA, Europe
and Australia continued to recover as did growth from the emerging
markets of Asia-Pacific and India. Going forward, TCS will focus on
increasing its solution-set to address larger segments of the market as
well as grow the scaleandscopeof operations in each market.
Our solutions are designed to help customers optimise operations for
efficiency as well as innovate and drive growth in their business
across markets. Our industry-focused structure - from sales to
delivery - strengthened our ability to partner with our customers on
their initiatives, resulting in double digit growth in all our major
verticals. Our deep domain knowledge and capabilities enables us to
work closely with clients in multiple parts of their business.This is
also reflected in the holistic nature of ourcustomerengagements today.
Over the last 12 months, we have added 140 new customers. We continued
to increase our share of IT spend across our key customer base by
providing integrated solutions designed to propel their business
forward. In this context, your Companys strategy of afull services
offering is proving very effective. Whilethe core IT services business
continues its double digit rowth, strong annualised growth in other
service lines like assurance services (67%), infrastructure management
(40%), global consulting (41%) and the intellectual-property based
products business (38%) helped us post an industry-leading performance
for fiscal year 2011. We believe that the service lines which are
currently less than a billion dollars each have the market potential to
be multi-billion dollar businesses as they scale in sizeand reach.
One important plank of your Companys growth strategy is its strategic
portfolio of non-linear businesses - new service offerings - that aim
to break the traditional linear relationship between growth in manpower
and revenues as seen in traditional business models of IT service
companies. These strategic units are focused on the creation of
Intellectual Property and use of new technologies like cloud computing
to deliver new operating models to existing and new customersegments.
Our non-linear growth businesses fall broadly under threeinitiatives:
- Software Products: Our products or asset- leveraged solutions
currently contribute 3.6% of our revenues and consist primarily of our
comprehensive portfolio of products under the TCS BctNCS brand for
banking, capital markets and insurance. We have also invested in
building solutions for the government and healthcare industries.
- Process Clouds: Our second foray in this area leverages the cloud
computing paradigm for large enterprises. Cloud computing allows us to
deliver standardised end-to-end processes as a service to customers
using new operating models. With the rapid evolution of technology and
scarcity of IT talent, more non-core processes would be considered for
the cloud paradigm. TCS is offering specific solutions using the cloud
paradigm in human resource management, procurement, analytics as well
as finance and accounting. It also offers specific platforms for the
life and pension industry in the UK (through its subsidiary Diligenta)
as well as a reconciliation platform for commercial banks.
- iON: TCS launched iON, a unique integrated solution for Indias small
and medium business (SMB) market in February 2011. The new offering has
been well received by the market. It combines hardware, network and
software applications along with an effective operating model that
addresses business needs of SMBs. The number of SMB customers is
steadily increasing and we expect this to become a significant new
business offering for TCS in markets,otherthan India,going forward.
The success of non-linear initiatives are important to sustain the
long-term growth and manageability of the Company.
Our success over the last 12 months would not have been possible
without the dedication, commitment and performance of 1,98,614 TCSers -
your Companys biggest asset. Your Company is helping this energetic,
young global workforce build new competencies and develop strong
careers. We continue to invest in technologies, domain and process
knowledge to make them more productive in an atmosphere of
collaboration that engages and empowers them to realise their
potential.
Building a growing organisation requires investment not only in the
best people but also creating world- class infrastructure that is
sustainable and adds value to those working there. TCS continues to
invest in building world-class, intelligent campuses in India and
overseas. We have initiated plans to build a new 10,000-seater Learning
Centre in Trivandrum while other large campus facilities in Pune,
Chennai, Hyderabad and Mumbai continue tocome on stream.
The core of the Company is driven by a digital backbone, which aligns
people to the organisation rapidly and allows us to engage, transact
and learn from the collective intellect and power of the organisation.
We believe that this gives us the ability to move swiftly in the
marketplace and helps integrate our large intake of new employees
quickly. Your Company continues to invest in and leverage technologies
like social media and web 2.0 to engageand enrich associates.
Looking ahead to 2011-12, several global macro- economic challenges
continue to cast a shadow on a state of strong business demand. Some of
the key reasons are estimated slow GDP and employment growth as well as
soaring levels of public debt in mature markets like USA and Europe;
and high commodity prices, inflation and currency movement dampening
growth in emerging markets like India, Chinaand Brazil.
Global business, however, is better experienced to deal with such
roadblocks. Companies are re-starting several initiatives to embrace
growth by aggressively adopting new technologies like cloud computing,
mobile computing, information analytics, green supply chains and social
media. TCS is partnering with its customers along multiple dimensions
to shape the use of these technologies in their business.
Technology continues to be one key driver of business growth worldwide,
with IT spends continuing to see an annual rise for the foreseeable
future. Given these trends and with just one per cent market share of
global IT spends, we believe that there are adequate opportunities for
your Company to capturegrowth going forward.
On behalf of everyone at TCS, I want to thankyou for your support and
commitment to TCS. Your belief in this Company has helped make TCS
among the most valuable IT service companies in the world. I look
forward to your continued support and best wishes to help take TCS to
the next level on its growth journey.
Warm regards,
N Chandrasekaran
CEO and MD
May 20,2011
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