At the very outset, I want to thank you on behalf of the board of
directors, the management team and the 10,000 MindTree Minds for your
continued support and goodwill at a time when your Company is
undergoing a significant transformation. This August, as a Company, we
will complete our twelfth year and step into the thirteenth. It is a
time when we leave some things behind and take some things on.
Today, the most significant thing your Company is leaving behind is the
past; the most significant thing we are embracing is our future. Let me
begin with the key events that defined the year that has gone b y.
FY 2010-2011 will be remembered by all of us as the year we exited the
smartphone business. When we entered this segment, we had taken on the
risks involved because the rewards seemed commensurate. As the market
evolved, the nature and quantum of the risks changed. Therefore we felt
that the prudent course of action would be to exit this segment. We
have learnt some valuable lessons in this process and these will guide
us in our future decisions.
The second significant event of the year was the change at the top.
Co-founder of the Company and the Chairman, Mr. Ashok Soota moved on
and the board welcomed Dr. Albert Hieronimus in his place.
In the year that has gone by, your Company grew from a base of Rs.
12,332 million to Rs. 15,090 million, a growth of 22% year-on- year, in
itself among the best in the industry. However, the impressive top-line
growth should have been accompanied by comparable growth in
profitability, which got impacted due to the internal and environmental
issues last year. We are conscious that our current profitability is
behind the industry benchmark; that is what investors are focussed on
and we will do everything we can to put our profitability back on
track.
FY 2010-11 was the year of large, multi-year annuity deals in our IT
Services business from Fortune 500 customers around the world who chose
us for our expertise, size and culture. The relentless efforts of the
sales and the delivery teams makes your Company open the year on a very
strong footing. In a moment, I want to share with you why we are
winning these deals and, going forward, where we must train our eyes.
First, a word about the demand and the competitive environment that
drive our ability to shift from where we are to where we intend to take
your Company in the future years.
There is credible evidence that our industry will actually grow three
times1 from the current US billion to an estimated US5- 310
billion by the year 2020. In other words, there could not be a better
time to be in the software services business. That said, every player
in the industry will have to reinvent itself both externally and
internally to take advantage of the projected growth. That is, more
of the same will not work.
At MindTree, we are taking several determined steps to be there when
the future arrives. The first step is in simplifying the structure of
your Company. In the previous year, as we told you, we had 7 growth
engines. Today, we have reorganized ourselves to just two: IT Services
and Product Engineering Services. Our IT Services business serves the
needs of a Chief Information Officer of leading global organizations
like Avis, Procter and Gamble, SITA and Unilever. Our Product
Engineering business serves the needs of a Vice President of
Engineering in companies like Microsoft, Symantec, TomTom and Texas
Instruments. Both businesses are now focussing on building deep
industry expertise instead of being everything to everyone.
We are asking our business leaders to choose their customers wisely, to
keep a sharp eye on profitability, to look at non-linear revenue models
and to go after larger deals. Today, we have 67 customers above
million in revenues. The time has come to up our ambition-to go after
and win the million and 0 million deals that will soon open up.
In the businesses we are in, our customers are asking for three things
in addition to development and application maintenance; infrastructure
management, testing, and data and analytics services. We are building
these three capabilities. We see these as very significant growth
drivers in the years to come.
Our two businesses send potential customers a message with three
easy-to-understand premises:
. We are expertise- led; we focus on domains; we are organized as
industry groups.
. We are the best mid-sized company in the game and you need
us to de-risk your vendor strategy. We deliver you access,
attention, and agility with the right attitude.
. Last but not the least, when you work with us, you will be
pleasantly surprised to see that our culture is very different from
others and that will make you feel good about the choice you made.
As we move forward, we are not resting on the present success of these
premises. We are engaging with leading brand companies in the world to
see what future customers of large deals are seeking and we are
internally readying ourselves to change so that we become relevant to
the customers of tomorrow.
Your Companys business is about customers and people. At one level, it
is a straightforward business. If one can get good customers, and hire,
train and retain good people, building a sustainably profitable
business is not difficult. For the most part, our people-satisfaction
score and our retention numbers have been way above the industry norm.
We are reinvigorating our people- engagement initiatives and it is our
goal to get back our status as one of the most admired employers. You
can already see the impact of the focus in the latest Aon-Hewitt Best
Employer Survey, which ranks us amongst the Best-25 Employers in India.
We have work ahead of us and we are systemically gearing up to be one
of the most preferred places for the top talent in our industry to
build a career. Making MindTree a great place to work in and improving
profitability are the most important drivers of sustained success for
MindTree.
Your Company has some of the best people in the industry and we have
the confidence that they will be able to transform themselves and, in
the process, transform the organization. If we collectively succeed in
our endeavour, we know that investor confidence will return. In the
process collectively, we continue to create and build value for all our
stakeholders.
With best regards,
Krishnakumar Natarajan
CEO & Managing Director
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