The Board of Directors and the Management Team are privileged to
 present your Banks Annual Report for the Financial Year 2010-2011.
 
 The Report reflects another year of successful financial performance of
 your Bank, during which there has been a very robust improvement in
 profitability, efficiency and health parameters. During the year, the
 Bank also expanded its network and continued on its ambition of
 becoming a truly Universal Bank with a full suite of Corporate and
 Consumer Products.
 
 The cover page of the Annual Report also reflects the customer- centric
 approach that your Bank has adopted and the belief that the Customer
 First Attitude is the key to success in the banking sector.  Therefore,
 being Responsive to the needs of customer is as critical as being
 Responsible for Solutions.
 
 The recent launch of three service propositions named as - ATM
 denomination selection service - Choice Money ATM, Cheque images
 along with Statement of Account - Check-On-Cheque and the 365 day
 banking service - Open 365 Days, have once again reinforced our
 commitment to give best in class services in the industry and is a
 definitive step towards being Responsive to our customers. The year
 gone by witnessed the launch of these Market First Products with
 heightened branding activities.
 
 The all-round progress of the Bank during the year was rightly
 recognised with the coveted Most Improved Bank Performance of the Year
 Award being bestowed on your Bank by the Bloomberg UTV Financial
 Leadership Awards 2011.
 
 The Board of Directors recently approved a fresh Business Plan for your
 Bank. Scale with Profitability is Induslnd Banks theme for the next 3
 years. The Bank will more than double its customer base and expand its
 network to around 700 branches by 2014. Also, Induslnd Bank will
 continue to focus on expanding its product suite.
 
 The Bank will remain focused on creating value for all its
 stakeholders. Thankyou for your loyalty and support.
 
 With best wishes to each one of you and your family members,
 
 Yours sincerely,
 
 Romesh Sobti
 Managing Director & CEO