IGL has traversed a journey spanning over twelve years in the gas
 retailing business in India. Over these years, it has achieved numerous
 distinctions in the City Gas Distribution and Compressed Natural Gas
 (CNG) segments. For example, IGL can today boast of supplying CNG to
 the worlds largest public transport system in Delhi running on CNG.
 The CNG success story” of your Company has earned it global
 recognition for its expertise and experience.
 
 As the business of your Company transitions from a monopoly to a
 competitive market, we are leaving no efforts in ensuring customer
 loyalty through customer delight. Your Company is the first CGD Company
 in the country to come up with an interactive customer friendly portal
 which shall not only increase customers awareness about our services
 but also quickly address their needs and grievances, thereby leading to
 stronger relationship with customers.
 
 Remaining a step ahead of the growing demand, your Company is expanding
 infrastructure rapidly to ensure a delightful experience to its
 consumers. There is strong potential of sustaining a high growth in the
 various business segments of your Company. Our efforts to tap this
 potential are also yielding results. In less than 3 years, the company
 has added more than 100 new CNG Stations and the compression capacity
 has become two and half times. In the Piped Natural Gas (PNG) segment,
 your company endeavours to provide atleast 60 thousand domestic
 connections every year. In the industrial & commercial segment, almost
 100 % annual growth in volume is being registered .
 
 Your Company has been promoting various gas appliances jointly with the
 manufacturers, such as gas geysers, gas generators etc. for maximum
 realization from existing assets. Your company is facilitating
 workshops by renowned suppliers of CNG kits for faster expansion. At
 the same time, your Company is seriously considering various
 opportunities to expand its national footprint. For instance, it has
 recently participated in the competitive bidding process initiated by
 the Regulator for city gas distribution projects in Ludhiana and
 Jalandhar cities. Your Company may also selectively bid for other
 cities which may come up in future for bidding. Your Company is also
 examining other emerging possibilities for business expansion and
 diversification.
 
 To meet the future challenges and make best use of opportunities in our
 fast growing economy, your Company has drawn up a 5 year business plan
 and chalked out a strategy to accelerate its growth. I am pleased to
 inform you that Project Nav-nirman has been rolled out with the aim
 to transform the organization from inside by cultivating and nurturing
 professional culture through transparent and robust policies and
 practices. This shall help in galvanizing the entire IGL team along the
 chosen path of growth and prosperity for all its stakeholders and
 employees.
 
 I am confident that through the determined efforts of the human talent
 of your Company and with support of our valuable stakeholders, your
 Company shall be able to fulfill its aspiration to become a billion
 dollar company in 3 years time.
 
 With best wishes,
 
                                                    Yours sincerely
 
                                                     (B.C. Tripathi)
 
                                                           Chairman