With its vision firmly in place, your Company sustained its growth
momentum both in financial and physical numbers in the financial year
ended March 31, 2012. Gross Turnover of Rs. 2790 Crores and Profit After
Tax (PAT) of Rs. 306 Crores increased by 43% and 18% respectively over
the previous year of 2010-11. In terms of Sales volume the growth was
22.3% as compared to previous year.
It gives me pleasure to share with you that in its journey of over 13
years, your Company continued to support and implement best practices
in all the areas of operations and has built up a high quality City Gas
Distribution (CGD) infrastructure in Delhi and National Capital Region
(NCR). As on March 31, 2012, your Company was providing Compressed
Natural Gas (CNG) to over 5,50,000 vehicles, Piped Natural Gas (PNG) to
3,30,000 domestic households and around 860 commercial & industrial
customers. Your Company''s success story of multifold business growth
and ever-growing customer base has been recognized from time to time
and recently it was declared winner in the category of Urban
Infrastructure at the coveted Infrastructure Excellence Awards 2012.
The landscape in City Gas Distribution is changing under the regulatory
regime and competitive environment. In the face of the complex and
changing macro-economic scenario, your Company can not be complacent
about its past achievements and is gearing up to meet the new
challenges and seize emerging opportunities. Towards this direction,
your Company has already drawn comprehensive plans to consolidate and
expand its infrastructure robustly in National Capital Territory (NCT)
of Delhi and NCR by investing over Rs. 500 Crores during the financial
year 2012-13. Your Company also endeavors to broaden its geographical
spread by implementing CGD operations in new geographies by self or
through strategic business alliances. The Company is also exploring
business opportunities in renewable energy segments within the wider
gamut of clean energy solutions.
With the projected rise in share of natural gas in energy basket, your
Company is destined to grow in green energy space. As a responsible
corporate citizen, your Company takes pride in building a cleaner and
greener future for Delhi and NCR through supply of natural gas which is
least polluting among all the fossil fuels.
Your Company has customer centric approach and strives to bring
continuous improvement in delivery of its products. One amongst several
initiatives to enhance customer relationship, your Company has provided
the facility of interactive Customer
Portal to enhance customer experience with IGL. Your Company is also
working for promoting wider use of gas applications in new areas such
as gas geysers, water heaters and co-generation.
Your Company gives due emphasis to good corporate governance practices
and has followed an inclusive approach recognizing that stakeholders
such as the community in which the Company operates, its customers, its
employees and its suppliers need to be considered when developing the
strategy of a Company.
Your Company has a talented pool of Human Resource and it is their
untiring efforts that have ensured continuous advancement of the
Company. As the Company grows in size and complexity, there would be a
need to have a trained pool of skilled and experienced manpower. Your
Company is committed to provide its employees ample opportunities for
career growth and learning which will go a long way in retaining
talent. Your Company is also recognizing the importance of Information
Technology (IT) in today''s business environment and is continuously
upgrading IT systems and usage in its area of operations.
Your Company has given utmost priority to Health Safety &
Environment (HSE) and is committed to provide reliable and safe
operations to the customers. Your Company has implemented best HSE
practices and has been upgrading manpower skills towards HSE awareness
and compliances through continuous training.
As a part of Corporate Social Responsibility (CSR) programme, apart
from other initiatives, your Company has been sponsoring coaching for
professional courses for meritorious students from economically
backward sections of the society.
This Annual Report gives you a closer look at IGL''s all round
achievements in the year 2011-12, and a glimpse at our goals for the
I am confident that with your support and trust in us, your Company
would achieve new heights in times to come.
With best wishes, Yours sincerely