Our stellar performance in the year 2012 has been well supported by all
around growth in our focused areas. During the year, along with many
others signifcant wins we added a large European Financial Services
logo through a multimillion dollar deal. In addition to our
traditionally strong service lines, we have witnessed healthy growth in
Business Intelligence / Business Analytics (BI/BA) and in the newly
launched Remote Infrastructure Management Services (RIMS) horizontal.
It is heartening to see such a strong demand of our skill set in these
areas as these emerging technologies provide platform for higher future
growth. We continue to invest in emerging technologies such as
enterprise mobility, social media, cloud computing and big data as we
believe they ofer signifcant growth potential.
We continue to leverage our strong technological expertise and domain
understanding in our focus areas to serve our clients that can further
our growth momentum. During the year, we entered into a strategic
alliance with a multi-billion dollar company to establish a large
secure Enterprise Resource Planning (ERP) Application Outsourcing
services unit. This unit would operate on Build Operate and Transfer
(BOT) model to serve its large base of global customers across multiple
geographies and industry verticals.
To augment our growth further, both from existing and new logos we have
been making consistent investment by increasing the quality and
quantity of our front ending teams, enhancing process and methodologies
to boost their productivity and reach, creating dedicated mining teams
at organizational level and undertaking slew of market development
activities to further our brand image and recall. Well supported by
these steps, we have been able to increase the average size of our top
10 client segment to USD 18 million in 2012 from USD 11 million in
2010. On new clients addition also we have been consistently adding
10-12 clients every quarter since last two and a half years. By end of
2012, we had an active client roster of 218 leading global corporates.
Our investments in improving employee morale and productivity have also
been bearing fruits in line with our expectation. During the year, the
attrition was at a multi-year low single digit. We added 752 employees
and our global headcount increased to 9,069 employees.
In line with our corporate road map, we expanded our presence in our 27
acres Green Campus in Siruseri SEZ at Chennai. In Pune, we moved to a
larger facility with a seating capacity of 700 employees. Further, 340
employees have been employed by Caliber Point Business Solutions, 100%
wholly owned subsidiary of Hexaware at the SEZ campus at Nagpur. During
the year, we made a further investment of Rs.744 million to improve and
expand our physical and technical (IT) infrastructure that can cater to
our current and future requirements.
Our eforts were also well recognized by the industry. Amongst many
other accolades, we were selected in the International Association of
Outsourcing Providers® (IAOP®) Global Outsourcing 100® list. We were
recognized for our all around global expertise and for our work in
various domains including Human Resources Services, Transaction
Processing Services and Air Transportation.
Going ahead we are optimistic on 2013. While the global economy may
continue to face sporadic challenges, we are confdent on our growth
outlook as we believe that IT infuence would continue to increase in
all major business decisions. Companies across the globe should
continue to invest in IT to boost productivity, increase span, stay
agile and tap emerging technologies. We continue to seek all organic
and inorganic growth opportunities that are in line with our strategic
plan and make business sense. We are confdent that our well chosen path
of maintaining focus on select areas would augur well for the future of
our company. am pleased to announce that this stellar performance has
helped us reward our shareholders in a signifcant manner with a fnal
dividend of Rs.1.20 per share (60%) on equity shares of X2/- each,
subject to the approval of the shareholders. This brings the total
dividend for the year 2012 to Rs.5.40 per share (270%) up from Rs.4.00
per share (200%) for the year 2011.
As I conclude, I take this opportunity to acknowledge valuable
contribution of our employees during the year and also thank our
customers, investors and partners for their unwavering support. look
forward to their continued trust and patronage as we step forward into
yet another exciting year.