HDFC Bank
BSE: 500180 | NSE: HDFCBANK | ISIN: INE040A01018 | Banks - Private Sector
- Directors Report
- Chairman's Speech
- Auditors Report
- Notes To Accounts
- Accounting Policy
- Finished Products
- Raw Materials
| Directors Report | Year End : Mar '08 |
The Directors have great pleasure in presenting the of your Bank
together with the audited accounts for the
Fourteenth Annual Report on the business and operations year ended
March 31, 2008.
Financial Performance
(Rs. in crores)
For the year ended
March 31, 2008 March 31, 2007
Deposits and Other Borrowings 105,247.5 71,113.3
Advances 63,426.9 46,944.8
Total Income 12,398.2 8,164.2*
Profit before Depreciation and Tax 2,552.4 1,858.4
Net Profit 1,590.2 1,141.5
Profit brought forward 1,932.0 1,455.0
Total Profit available for Appropriation 3,522.2 2,596.5
Appropriations
Transfer to Statutory Reserve 397.5 285.4
Transfer to General Reserve 159.0 114.1
Transfer to Investment Reserve Account (net) 38.5 3.0
Proposed Dividend 301.3 223.6
Tax including Surcharge and
Education Cess on Dividend . 51.2 38.0
Dividend paid for Prior Years 0.1 0.4
Balance carried over to Balance Sheet 2,574.6 1,932.0
* Change pursuant to reclassification
The Bank posted total income and net profit of Rs. 12,398.2 crores and
Rs. 1,590.2 crores respectively for the financial year 2007-08 as
against Rs. 8,164.2 crores and Rs. 1,141.5 crores respectively in the
previous year. Appropriations from the net profit have been effected as
per the table given above.
Dividend
Your Bank has had a consistent dividend policy of balancing the twin
objectives of appropriately rewarding shareholders and retaining
capital to maintain a healthy capital adequacy ratio to support future
growth. It has had a consistent track record of moderate but steady
increases in dividend declarations over the last so many years with the
dividend payout ratio ranging between 20% and 25%. In line with this,
and in recognition of the robust performance during 2007-08, your
directors are pleased to recommend a dividend of 85% for the year ended
March 31, 2008, as against 70% for the year ended March 31, 2007. This
dividend shall be subject to tax on dividend to be paid by the Bank.
Awards
As in the past years, awards and recognition have been conferred on
your Bank by leading domestic and international organizations during
the fiscal 2007-08. Some of them are:
- For the fifth consecutive year, your Bank has bagged the Business
Todays Best Bank Award.
- Outlook Money and NDTV Profits Best Bank in the private sector
category.
- Bombay Stock Exchange and Nasscom Foundations Business for Social
Responsibility Award.
- Dun & Bradstreet - American Express Corporate Best Bank Award
2007. There were 26 categories in all, including FMCG, Telecom and
Software & IT.
- The Financial Express-Ernst & Young Best Bank award in the Private
Sector category - Your bank shared the top slot with another bank
- The Asia Pacific HRM Congress in Mumbai - Your Bank bagged as many as
ten awards including Organisation with innovative HR Practices.
- Business Today Survey conducted by the Monitor Group Innovation Study
- Your Bank is one of Indias most innovative 28 companies across ten
major business sectors
The Asian Banker Excellence in Retail Financial Service Awards-The
Best Retail Bank in India
Ratings
The Bank has its deposit programs rated by two rating agencies - Credit
Analysis & Research Limited (CARE) and Fitch Ratings India Private
Limited. The Banks Fixed Deposit programme has been rated CARE AAA
(FD) [Triple A] by CARE, which represents instruments considered to be
of the best quality, carrying negligible investment risk. CARE has
also rated the banks Certificate of Deposit (CD) programme PR 1+
which represents superior capacity for repayment of short term
promissory obligations. Fitch Ratings India Pvt. Ltd. (100% subsidiary
of Fitch Inc.) has assigned the tAAA (ind) rating to the Banks
deposit programme, with the outlook on the rating as stable. This
rating indicates highest credit quality where protection factors are
very high.
The Bank also has its long term unsecured, subordinated (Tier II) Bonds
rated by CARE and Fitch Ratings India Private Limited and its Tier I
perpetual Bonds and Upper Tier II Bonds rated by CARE and CRISIL Ltd.
CARE has assigned the rating of CARE AAA for the subordinated Tier II
Bonds while Fitch Ratings India Pvt. Ltd. has assigned the rating
AAA(ind) with the outlook on the rating as stable. CARE has also
assigned CARE AAA [Triple A] for the Banks Perpetual bond and Upper
Tier II bond issues. CRISIL has assigned the rating AAA/Stable for
the Banks perpetual Debt programme and Upper Tier II Bond issue. In
each of the cases referred to above, the ratings awarded were the
highest assigned by the rating agency for those instruments.
Additional Capital
In June 2007, the Bank allotted 1,35,82,000 equity shares of Rs. 10/-
each at a premium of Rs. 1,013.49 per share on a preferential basis to
Housing Development Finance Corporation Ltd. (HDFC) aggregating to Rs.
1,390 crores. In July 2007, the Bank made a public offering of
6,594,504 American Depositary Shares (ADS), each ADS representing three
equity shares, at a price of $ 92.10 per ADS aggregating to of Rs.
2,394 crores (net of underwriting discounts and commissions).
During the year under review, 16.78 lacs shares were allotted to the
employees of your Bank pursuant to the exercise of options under the
Employee Stock Option Scheme of the Bank.
Employee Stock Options
The information pertaining to Employee Stock Options is given in an
annexure to this report.
Capital Adequacy Ratio
Your Banks total Capital Adequacy Ratio (CAR) stood at a healthy
13.6%, well above the regulatory minimum of 9.0%. Of this, Tier I CAR
was 10.3%.
Amalgamation of Centurion Bank of Punjab Limited with the Bank On March
27, 2008, the shareholders of the Bank accorded their consent to a
scheme of amalgamation of Centurion Bank of Punjab Limited with HDFC
Bank Limited. The shareholders of the Bank approved the issuance of one
equity share of Rs. 10/- each of HDFC Bank Limited for every twenty
nine equity shares of Re. 1/- each held in Centurion Bank of Punjab
Limited. This is subject to receipt of approvals from the Reserve Bank
of India, stock exchanges and other requisite statutory and regulatory
authorities. The shareholders also accorded their consent to issue
equity shares and/ or warrants convertible into equity shares at the
rate of Rs. 1,530.13 each to HDFC and/or other promoter group companies
on preferential basis, subject to final regulatory approvals in this
regard. The Shareholders of the Bank have also approved an increase in
the authorized capital from Rs. 450 crores to Rs. 550 crores.
SUBSIDIARY COMPANIES
In terms of the approval granted by the Government of India, the
provisions contained under Section 212(1) of the Companies Act, 1956
shall not apply in respect of the Banks subsidiaries namely, HDFC
Securities Limited (HSL) and HDB Financial Services Limited (HDBFSL).
Accordingly, a copy of the balance sheet, profit and loss account,
report of the Board of Directors and Report of the Auditors of HSL and
HDBFSL have not been attached to the accounts of the Bank for the year
ended March 31, 2008.
Investors who wish to have a copy of the annual accounts and detailed
information on HSL and HDBFSL may write to the Bank for the same.
Further, the said documents shall also be available for inspection by
the investors at the registered offices of the Bank, HSL and HDBFSL.
MANAGEMENTS DISCUSSIONS AND ANALYSIS
Macro-economic and Industry Developments
In the 25 years till 2007, the countrys real GDP grew on an average at
6.2% per annum. In the last four years, however, GDP growth has been
faster at 8.8% per annum. The real GDP growth for 2007-08 is expected
to have been between 8.7-8.9%. Investment expenditure, so crucial to
economic growth, increased from 22.8% of GDP in FY02 to 35.9% in FY07.
The domestic savings rate increased from 23.5% in FY02 to 34.8% in
FY07.
The services sector with a share of nearly 60% in Indias GDP and
accounting for almost three-fourth in its overall growth, continues to
be the key driver. The manufacturing sector has shown good growth too
on the back of domestic and exportled demand. The countrys
merchandise exports have grown by a healthy 21.6% in the April
07-January 08 period as compared to 23.7% in the corresponding period
of previous year.
For most part of the year, liquidity in the banking system was volatile
but largely in surplus due to strong capital flows and softening credit
demand. The Reserve Bank of India (RBI) followed a tight monetary
policy to check inflationary pressures arising to a large extent, out
of hardening global energy and commodity prices. The RBI increased
reserve requirements to suck out excess liquidity from the banking
system directly and raised the Cash Reserve Ratio (CRR) by 150 basis
points during the financial year ended March 31 2008.
Deposit rates remained flat (7.50% to 9.00% p.a.) for most of the first
half of the year, but rose by about 0.5% p.a. across tenors in
September 2007, primarily due to the onset of the busy credit season
and tightening of monetary policy. Longer tenor yields, however fell by
roughly 0.5% on the back of falling credit demand. The short tenor
deposit rates, however, moved up by 0.25% in December 2007 but did not
see the sharp spike that had been experienced in the March 2007
quarter.
The yield on the one-year government security (G-sec), which largely
reflects the liquidity in the economy, fell by 15 basis points to 7.52%
in first half of the financial year. The 10-year G-sec yield dropped
by about 40 basis points to 7.6% during the same period. However, high
inflation numbers in March 2008, and market apprehensions of large debt
issuance by the government pushed the yields up in the second fortnight
of March 2008.
Some signs of moderation in growth became apparent in 2007-08. Retail
consumer borrowing and spending slowed down in the second half of
2006-07 in the wake of the monetary tightening. This has impacted
sectors like automobiles and consumer durables where consumer credit
has played a key role in driving demand. Rise in interest rates has
also taken its toll on demand for housing and the growth of the real
estate sector. Non-food credit clocked a 22% growth in the last
fortnight of February 2008 as against 28.9% in the last week of March
2007. However, downward revisions (of 50 basis points on an average) in
lending rates in the March 2008 by a number of banks could reverse this
trend at least partially.
On the foreign trade side, though overall exports showed an accelerated
growth during the last year, a number of sectors such as textiles,
handicrafts, and leather products saw growth moderating. The rupee
appreciated sharply over the last year (by as much as 11%), which was
largely responsible for the deceleration in exports. The prospect of a
slowdown in the global economy has increased the risk of a prolonged
slowdown in exports.
Imports however remained robust in 2007-08, growing almost 30% in the
first three quarters of the year (as against 22% for the corresponding
period last year) on the back of higher global prices of oil and
food.This widened the trade deficit to USD 67 billion in April-January
FY08 from USD 45 billion in the corresponding period of previous year.
Despite the increase in the trade deficit, overall, balance of payments
was comfortable due to large capital inflows (comprising mainly foreign
direct investment, portfolio inflows and external borrowings). Foreign
exchange reserves grew by 7 billion during the year.
Indian equity markets gained sharply in the first nine-months of
2007-08. However, as the global financial crisis deepened, benchmark
indices fell sharply in the last quarter. Markets are likely to track
the global financial markets and remain volatile in 2008-09 although
the Indian economic fundamentals still remain strong and attractive in
absolute terms. Diminished risk appetite among investors could
adversely impact capital inflows into emerging markets like India.
(Sources: Ministry of Finance, RBI, CSO)
Industry structure and development
Indian banks faced a new set of challenges brought about by changes in
both the international and domestic environment. International credit
markets tightened considerably on the back of rising defaults and
foreclosures in the US mortgage market and the resultant risk aversion.
Its impact was first felt in the mortgage-linked securities and the
inter-bank money markets. A number of large US and European banks
reported large loan losses and write- downs. The contagion effects
subsequently spread to other asset classes including emerging markets
bonds and equities. The expectation is that the turmoil in the
financial sector will spill over to the real estate sector. Growth in
the G-7 economies, particularly the US is expected to be lower in 2008
and this is likely to impinge on growth in other economies, including
India.
The Indian economy appeared to have entered a phase of moderation in
2007-08.The Central Statistical Organisation (CSO) has estimated a
decline in the growth rate of Indias Gross Domestic Product (GDP) to
8.7% in 2007-08 from 9.6% in 2006-07. The growth in credit off-take
from scheduled commercial banks (measured year on year) has fallen to
21.9% in the last fortnight of February 2008 from 28.2% in the first
half of April 2007.
Risks and concerns
While Indian banks have limited direct exposure to the international
markets for mortgage linked securities, they are unlikely to be
completely insulated from the turmoil in the global financial markets.
Reduced availability of global finance through external commercial
borrowings on the back of rising risk aversion in the global markets
could affect domestic growth, particularly investments in capacity
expansion.This in turn could have some impact on demand for domestic
credit.
Lower capital inflows could also impact domestic liquidity, which has
largely been a function of external capital inflows for most of 2007-08
with the ratio of net foreign exchange assets to reserve money
consistently exceeding 100%.
The initial moderation in bank credit growth rates in 2007- 08 seems to
have been largely confined to the retail segment (housing, consumer
durables and auto loans). It is possible that the moderation in growth
in 2008-09 could be more broad-based, affecting both retail and certain
wholesale segments, due to trends in consumption and capital formation.
This has obvious implications for the credit portfolio of the banking
system. A low 2.1 % growth in the capital goods component of the
index of industrial production (IIP) for January 2008 seems to indicate
a further decline in investment demand going forward which could affect
overall credit growth for the banking system, particularly in term
loans and project finance.
Rising global commodity prices created inflationary pressures for most
of 2007-08. A benign base-effect and the suppression in the petroleum
product prices kept headline wholesale price inflation in a comfort
zone for the first three quarters of the year. However, given the focus
on managing underlying price pressures rather than headline inflation,
monetary policy showed no signs of easing in 2007-08.Thus banks
operated in an environment where the central bank did not allow any
surplus liquidity in the system, resulting in interest rates remaining
firm.
Despite the prospect of a slowdown in the global economy, commodity
price pressures, particularly those in food and mineral oils, show
little sign of abating. As the base-effect wears off, headline
inflation is likely to ramp up to well over 7%. So, inflation concerns
are likely to influence monetary policy stance going forward and the
prospect of an economic slowdown need not entail immediate monetary
easing. Thus, the operating environment of banks in 2008- 09 could be a
combination of slower credit growth and some upward bias in interest
rates.
Opportunities
The-financial system in India has witnessed considerably less turmoil
and volatility than that in advanced economies.
Given this scenario, domestic corporates are more likely to turn to
local sources of funding. Cyclical slowdown is unlikely to impact
segments of the economy such as agriculture where a structural shift is
under way. The rural economy has been the greater focus of government
policy in recent years, and significant opportunities lie for banks
here where the penetration of credit and financial products is still
relatively low.
The central and state governments appear to be driving an ambitious
programme in the infrastructure sectors.The eleventh five year plan
(2007-2012) envisages an investment of USD 500 billion, with
approximately USD 80 billion envisaged for 2008-09 alone. This presents
a major opportunity for banks and financial institutions to finance
these investments.
Although growth in retail credit has moderated in the last year, the
low penetration levels of retail credit (estimated at less than 12% of
GDP), the shift in demographics towards a higher proportion of younger
working population, the changing attitudes towards borrowings, higher
income levels amongst the growing middle class, and the large pent-up
demand for housing, cars etc., all augur well for the long-term,
sustainable growth of retail lending in the Indian market.
Outlook
The Indian economy seems likely to see some moderation in growth rates
in 2008-09 relative to 2007-08. It is still likely to experience
healthy growth in absolute terms and will probably remain one of the
fastest growing economies in the world. Nonetheless, with a lower GDP
growth coupled with tighter liquidity conditions (as RBI tackles
concerns on inflation) and stable or slightly higher interest rates,
system credit growth is likely to be lower than in 2007-08. Downward
pressures on economic growth may not immediately translate into an
expansionary monetary policy, given the continued risks of inflation
from global energy and commodity prices. Thus, slightly slower credit
growth could coexist with firm, if not rising, interest rates. Given
Indias strong macro-economic fundamentals, however, structural drivers
will continue to support growth which is a positive for banks as well.
Mission and Business Strategy
Our mission is to be a World Class Indian Bank, benchmarking
ourselves against international standards and best practices in terms
of product offerings, technology, service levels, risk management and
audit & compliance. The objective is to build sound customer
franchises across distinct businesses so as to be a preferred provider
of banking services for target retail and wholesale customer segments,
and to achieve a healthy growth in profitability, consistent with the
Banks risk appetite. We are committed to do this while ensuring the
highest levels of ethical standards, professional integrity, corporate
governance and regulatory compliance.
Our business strategy emphasizes the following:
- Increase our market share in Indias expanding banking and financial
services industry by following a disciplined growth strategy focusing
on balancing quality and volume growth while delivering high quality
customer service;
- Leverage our technology platform and open scaleable systems to
deliver more products to more customers and to control operating costs;
- Maintain high standards for asset quality through disciplined credit
risk management;
- Develop innovative products and services that attract our targeted
customers and address inefficiencies in the Indian financial sector;
- Continue to develop products and services that reduce our cost of
funds; and
- Focus on healthy earnings growth with low volatility. Financial
Performance
The financial performance during the fiscal year 2007- 08 remained
healthy with total net revenues (net interest income plus other income)
increasing by 50.7% to Rs. 7,511.0 crores from Rs.4,984.7 crores in
2006-07. The revenue growth was driven principally by an increase in
net interest income. Net interest income grew by 50.7% primarily due to
increase in the average balance sheet size by 39.8% and an increase in
net interest margin from 4.0% to around 4.4%. The key driver in volumes
was growth in advances. Margin expansion was contributed by increase in
yields across all products partially offset by increase in time deposit
costs.
The other income (non-interest revenue) increased by 50.6% to Rs.
2,283.2 crores primarily due to fees and commissions, profit/(loss) on
revaluation / sale of investment and income from foreign exchange and
derivatives income. In 2007-08, commission income increased by 32.7% to
Rs. 1,714.5 crores with the main drivers being commission from
distribution of third party mutual funds and insurance, fees on
debit/credit cards, transactional charges/fees on deposit accounts,
processing fees of retail assets and cards, and fees from trade
products. The Bank earned a profit on sale / revaluation of investments
of Rs. 241.8 crores during the year. Foreign exchange and derivatives
revenues grew from Rs. 280.3 crores to Rs. 319.8 crores which largely
related to customer transactions. Of this, 80% of the revenues came
from plain vanilla foreign exchange transactions.
Operating (non-interest) expenses increased from Rs. 2,420.8 crores in
2006-07 to Rs. 3,745.6 crores in 2007- 08, due to higher infrastructure
and staffing expenses in relation to the expansion in the branch
network, (including branches which were in the process of being set up
and would be commissioned in the June 2008 quarter) and growth in the
retail loan and credit card businesses. Operating cost to net revenues
increased to 49.9%, from 48.6% in the corresponding year. Staff
expenses accounted for 34.7% of non-interest expenses in 2007-08 as
against 32.1% in 2006-07, due to an increase in staff strength and
increase in average salary levels. A large portion of the increase has
been in the direct sales infrastructure which stepped the pace of
liability and card account acquisitions substantially during the year.
Loan loss provisions and provision for standard assets increased from
Rs. 861.0 crores to Rs. 1,216.0 crores in 2007-08 which was broadly in
line with the increase in retail loans and the product mix across
various loan products. The Bank also provided Rs. 264.4 -crores as
contingent provisions for tax, legal and other contingencies.
Net profit increased by 39.3% from Rs. 1,141.5 crores in 2006-07 to
Rs.1,590.2 crores in 2007-08. Return on average net worth was lower at
16.1% as against the previous year of 19.4% due to expansion of
networth as a result of infusion of over Rs. 3,800 crores of capital
during the year. The Banks basic earning per share increased from
Rs.36.3 to Rs.46.2 per equity share.
During 2007-08, the Banks total balance sheet size increased by 46.0%
to Rs. 133,177 crores. Total Deposits increased from Rs. 68,298 crores
(as of March 31, 2007) to Rs. 100,769 crores (as of March 31, 2008).
With Savings account deposits at Rs. 26,154 crores and current account
deposits at Rs. 28,760 crores, demand (CASA) deposits were around 54.5%
of total deposits as of March 31, 2008. During 2007-08, gross advances
grew by 35.8 % to Rs. 67,582 crores. This was driven by a growth of
38.8% in retail advances to Rs. 39,316 crores, and an increase of 31.8%
in wholesale advances to Rs.28,266 crores.
Business Segment Update:
As in the past, this year too the bank has been able to achieve healthy
growth across various operating and financial parameters. This
performance reflects the strength and diversity of the banks three
primary business franchises - retail banking, wholesale banking and
treasury, and of its disciplined approach to risk - reward management.
The retail banking business continued its growth in 2007- 08. In this
business, your Bank has positioned itself as a one-stop shop financial
services provider, catering primarily to the middle class, mass
affluent and high networth customers. Your Banks range of retail
financial products and services is fairly exhaustive and includes
deposit products of virtually all types, loans, credit cards, debit
cards, depository (custody services), investment advisory, bill
payments and several transactional services. Apart from its own
products, your Bank sells third party financial products like mutual
funds and insurance too. To provide its customers greater flexibility
and convenience as well as to reduce servicing costs, the bank has
invested in multiple channels - branches, ATMs, phone banking, internet
banking and mobile banking. The success of the
Banks multi-channel strategy is evidenced in the fact that almost 83%
of customer initiated transactions are serviced through the non-branch
channels. Your Banks data warehouse and Customer Relationship
Management (CRM) solutions have helped it target existing and potential
customers more effectively and cost effectively and offer them products
appropriate to their profile and needs. Reduced costs of acquisition
apart, this has also led to deepening of customer relationships and
lower credit losses.
Your Banks total customer base increased to over 11.6 million. On the
distribution side, your Bank added 77 new branches during the year to
take the total to 761 branches (across 327 cities) as of March 2008
from 684 branches (in 316 cities) in March 2007. 372 new ATMs were also
added during 2007-08 taking the size of the ATM network from 1605 to
1977. Your Banks focus on semi-urban and under-banked markets
continued, with 58% of the Banks branches now outside the top nine
Indian cities. Savings account deposits, which reflect the strength of
the retail liability franchise, grew by 33.5% to Rs 26,154 crores in
2007-08. The retail gross loan portfolio grew 38.8% to Rs 39,316 crores
during the year.
In credit cards, your Bank continued with its strategy of focusing on
quality customer acquisitions and improving processes to reduce cycle
times and bringing in cost efficiencies. Your Bank had 3.8 million
cards in force as at March 2008. It has a significant presence in the
merchant acquiring business also with the total number of point-of-
sale (POS) terminals installed at over 61,000. On housing loans, your
Bank continued originating home loans under its arrangement with
Housing Development Finance Corporation with monthly home loan
origination crossing Rs.550 crores (sanctions) by March 2008. During
the year, the Bank did not exercise its option to take any part of the
70% of its HDFC home loan origination that it has the right to take
back on its books as AAA mortgage backed securities.
The wholesale banking business too registered a robust growth in
2007-08. In this business, the Bank provides its corporate and
institutional clients a wide range of commercial and transactional
banking products, backed by high quality service and relationship
management.
Banks commercial banking business covers not only the top end of the
corporate sector but also the emerging corporate segments and other
small and medium enterprises (SMEs). The Bank now has four business
groups catering to various SME customers with a wide range of banking
services covering their working capital and term finance, trade
services, cash management, foreign exchange and electronic banking
requirements.
During financial year 2007-08, growth in the wholesale banking business
continued to be driven by new customer acquisition and higher
cross-sell with a focus on optimizing yields and increasing product
penetration. Your Banks cash management and vendor & distributor
finance products continued to be an important contributor to growth in
the corporate banking business. Your Bank further consolidated its
position as a leading player in the cash management business (covering
all outstation collection, disbursement and electronic fund transfer
products across the Banks various customer segments) with volumes
growing to over Rs. 24 trillion an increase of more than 80% over the
volumes in FY 2006-07. Your Bank also strengthened its market
leadership in cash settlement services for major stock exchanges and
commodity exchanges in the country. Yet again, your Bank met the
overall priority sector lending requirement of 40% of net bank credit
and improved its performance in certain sub- limits where it fell short
of the requirements.
Your Bank also achieved healthy growth in its agriculture and
micro-finance portfolios. With products including the Kisan Gold Card,
rural supply chain initiatives and commodity finance the Bank is well
positioned to meet its customers requirements across the entire
agriculture financing cycle.
Your Banks experience with its hub and spoke model for rural markets
has been positive so far. Through this route, your Bank has targeted
potential outreach locations within a certain radius of its semi-urban
and rural branches, distributing a set of products that includes
savings accounts, fixed deposits, two-wheeler and auto loans, kisan
card crop loans, tractor loans and warehouse receipt loans. The Bank
has also rolled out special rural fixed deposit and savings account
products.The specially designed rural savings account includes features
such as mobile banking, net banking, instant alerts and payable-at-par
cheque books. The Bank also has specialised Agri Desks at certain
branches across the country which works as a single point contact for
farmers.
The Bank has relationships with 110 micro finance institutions and has
extended credit facilities, whereby 1.61 million households have been
beneficiaries of financial inclusion. In addition, the Bank under the
direct SHG linkage programme, has credit-linked and financed over
32,000 Self-Help Groups with roughly half a million households
benefiting from this.
The treasury group manages the Banks balance sheet and is responsible
for compliance with reserve requirements and management of liquidity
and interest rate risk. On the foreign exchange and derivatives front,
revenues are driven primarily by spreads on customer transactions based
on trade flows and customers hedging needs. During 2007- 08, revenues
from foreign exchange and derivative transactions grew by 14.1% to Rs.
319.8 crores where the revenues were distributed across large
corporate, emerging corporate, business banking and retail customer
segments for plain vanilla forex products and across primarily large
corporate and emerging corporate segments for derivatives. The Bank
offers Indian rupee and foreign exchange derivative products to its
customers, who use them to hedge their market risks. The Bank enters
into forex and derivative deals with counterparties after it has set up
appropriate counterparty credit limits based on its evaluation of the
ability of the counterparty to meet its obligations in the event of
crystallization of the exposure. Appropriate credit covenants may be
stipulated where required as trigger events to call for collaterals or
terminate a transaction and contain the risk. In the event of any
customer default, the Bank, at the minimum, conforms to the Reserve
Bank of India guidelines with regard to provisioning requirements for
non-performing assets. On a conservative basis, the Bank may make
incremental provisions based on its assessment of impairment of the
credit. Where the Bank enters into foreign currency derivative
contracts with its customers it lays them off in the inter-bank market
on a matched basis. For such foreign currency derivatives, the Bank
does not have any open positions or assume any market risks but carries
only the counterparty credit risk (where the customer has crystallized
or mark-to-market losses). The Bank also deals in Indian rupee
derivatives on its own account including for the purpose of its own
balance sheet risk management. The Bank recognizes changes in the
market value of all rupee derivative instruments (other than those
designated as hedges) in the profit and loss account in the period of
change. Rupee derivative contracts classified as hedge are recorded on
an accrual basis.
Given the regulatory requirement of holding government securities to
meet the statutory liquidity ratio (SLR) requirement, your Bank has to
necessarily maintain a large portfolio of government securities. While
a significant portion of these SLR securities are held in the
Held-to-Maturity (HTM) category, to the extent some of these are held
in the Available for Sale (AFS) category, this enables the Bank to
realise gains in a declining interest rate environment and exposes the
Bank to losses or depreciation in value of investments when yields
rise.
Service Quality Initiatives
Your Bank continued to seek and drive process improvement in all
spheres of business through structured Quality Projects using Lean
Sigma Project Management Methodology. Over 1,000 projects were executed
during the year that resulted in substantial Cost and Turn Around Times
reduction, and productivity and process efficiency improvement.
Service Quality initiatives were refined to capture and improve upon
real customer experiences at various touch- points. New elements were
added and renewed improvement schemes installed to provide customer
delight. Your Bank launched a Service Quality improvement drive for
some of the key support departments as well. Customer feedback was
taken into account to introduce new services using technology to ensure
customer convenience, secured transactions and, reduced cost of
transactions.
Your Bank plans to use this platform to drive systemic changes and
process re-engineering using technology, Lean Six Sigma tool-kit, 5 S
and other business excellence initiatives to further enhance customer
experience and value to business.
Risk Management & Portfolio Quality
Taking on various types of risk is integral to the banking business.
Sound risk management and balancing risk- reward trade-offs are
therefore critical to a banks success. Business and revenue growth
have therefore to be weighed in the context of the risks implicit in
the Banks business strategy. Of the various types of risks the Bank is
exposed to, the most important are credit risk, market risk (which
includes liquidity risk and price risk) and operational risk. The
identification, measurement, monitoring and management of risks remain
a key focus area for the Bank. For credit risk, distinct policies and
processes are in place for the retail and wholesale businesses. In
retail loan businesses, the credit cycle is managed through appropriate
front-end credit, operational and collection processes. For each
product, programs defining customer segments, underwriting standards,
security structure etc., are specified to ensure consistency of credit
buying patterns. Given the granularity of individual exposures, retail
credit risk is managed largely on a portfolio basis, across various
products and customer segments. For wholesale credit exposures,
management of credit risk is done through target market definition,
appropriate credit approval processes, ongoing post-disbursement
monitoring and remedial management procedures. Overall portfolio
diversification and reviews also facilitate mitigation and management.
The Risk Monitoring Committee of the Board monitors the Banks risk
management policies and procedures, vets treasury risk limits before
they are considered by the Board, and reviews portfolio composition and
impaired credits. From an industry concentration perspective, as of
March 31, 2008, the following table gives industry wise classification
of the loans and investments outstanding (excluding SLR investments,
equity shares, Bank certificate of deposits and mutual fund units).
(Rs.Crores)
Funded % to total
exposure exposure
Automobiles and Auto Ancillaries 5,203 7.0%
Transportation 5,144 6.9%
Trade 4,111 5.5%
Banks and Financial Institutions 3,152 4.2%
Other Financial Intermediaries 2,644 3.6%
Food Processing 1,695 2.3%
Metals and Metal Products 1,560 2.1%
Engineering 1,487 2.0%
Other industries 2 % each of loans and
investments outstanding (43 industries) 16,235 21.8%
Retail-Except where otherwise classified 33,130 44.6%
Total 74,361 100.0%
Note: Classification of exposure to real estate sector under Exposures
in Sensitive Sectors (as disclosed in Notes to the Financial
Statements) is as per the RBI guidelines. This includes not only
exposure to borrowers in the real estate industry but also exposures to
borrowers in other industries, where the exposures are primarily
secured by real estate and investment in home finance institutions and
securitisation.
As of March 31, 2008, the Banks ratio of gross nonperforming assets
(NPAs) to total customer assets was 1.29%. Net non-performing assets
(gross non-performing assets less specific loan loss provisions,
interest in suspense and ECGC claims received) were 0.42% of customer
assets as of March 31, 2008. The specific loan loss provisions that the
Bank has made for its non- performing assets continue to be more
conservative than the regulatory requirement. The Basel Committee on
Banking Supervision (BCBS) released the International Convergence of
Capital Measurement & Capital Standards in June 2004, providing the New
Framework for Capital Adequacy (Basel II). Pursuant to this Accord,
Reserve Bank of India came out with its final guidelines in April 2007.
In terms of these guidelines, Indian banks having operational presence
outside India are required to migrate to the selected approaches
(Standardised Approach for credit risk and Basic Indicator Approach for
operational risk) with effect from March 31, 2008. All other scheduled
commercial banks are required to migrate to these approaches no later
than March 31, 2009. The Bank is in preparedness to adopt the above
approaches as per the final guidelines issued in April 2007. Meanwhile,
Reserve Bank of India has published its amendments to the final
guidelines in March 2008. The Bank has examined these amendments and is
in the process of reconfiguring its systems and processes to account
for these changes. While the Bank, to begin with, will migrate to the
above approaches defined in the Reserve Bank of India guidelines, the
initiatives undertaken are geared towards enabling the Bank comply with
the standards set out for the more advanced capital approaches under
Basel II. These initiatives include augmentation of the risk management
systems in terms of architecture, capabilities, technology, etc., in
areas such as ratings systems, borrower segmentation, exposure
consolidation, risk mapping, risk estimation, capital computation, etc.
The Bank has been investing appropriately in augmenting its risk
management systems and capabilities. The implementation of the Basel II
framework is in harmony with the Banks objective of adopting
international best practices in risk management.
INTERNAL AUDIT & COMPLIANCE
The Bank has Internal Audit & Compliance functions which are
responsible for independently evaluating the adequacy of all internal
controls and ensuring operating and business units adhere to internal
processes and procedures as well as to regulatory and legal
requirements. The audit function also pro-actively recommends
improvements in operational processes and service quality. To ensure
independence, the Audit department has a reporting line to the Chairman
of the Board of Directors and the Audit & Compliance Committee of the
Board and only indirectly to the Managing Director. To mitigate
operational risks, the Bank has put in place extensive internal
controls including restricted access to the Banks computer systems,
appropriate segregation of front and back office operations and strong
audit trails. The Audit & Compliance Committee of the Board also
reviews the performance of the Audit & Compliance functions and reviews
the effectiveness of controls and compliance with regulatory
guidelines.
SOCIAL INITIATIVES
In keeping with the HDFC Group philosophy, your Bank has always
believed in making a difference to society at large. As a responsible
corporate citizen, it has been your Banks vision to empower the
community through socio- economic development of underprivileged and
weaker sections of society. During 2007-08 your Bank further
intensified its efforts in this direction. Most of the Banks social
activities revolve around educational initiatives (including school
adoption projects, educational sponsorships of girl children, primary
education to first generation learners etc.) and initiatives in the
field of livelihood training and support. In the latter area, the Bank
has been working with NGOs in providing non-formal vocational and
technical education programs as well as skill up gradation courses to
enable sustainable employment and income generation for economically
weaker sections. To further integrate some of its Corporate Social
Responsibility (CSR) initiatives with its banking operations, the Bank
has started outsourcing some non-core back office operations to certain
small semi-urban locations. This creates jobs for the local educated
youth in those towns with obvious gains for the families (as the youth
is gainfully employed without having to relocate to distant cities) and
also gives a boost to the local economy in those locations.
Where relevant, the Bank coordinates its CSR activities with its
microfinance and self - help group (SHG) financing. The Bank has
relationships with 110 micro finance institutions and has extended
credit facilities, whereby 1.61 million households have been
beneficiaries of financial inclusion. In this regard, your Bank has
also appointed around 150 NGOs across the country as business
correspondents (BCs) to provide SHG - Bank linkage to help tribals,
physically challenged, beggars, etc. to earn a livelihood and join the
mainstream. The Bank under the direct SHG linkage programme, has credit
linked over 32,000 SHGs and thereby roughly another half a million
households have been brought under Financial Inclusion.
Employees are a key part of your Banks social initiatives and are
encouraged to participate in these activities, contributing their time
and skills. The Bank also administers a payroll-giving programme
whereby employees offer deductions from their salary to donate for
specified charities or social causes of their choice and the Bank
contributes an equivalent amount.
HUMAN RESOURCES
The Banks staffing-needs continued to increase during the year
particularly in the retail banking and SME businesses in line with the
business growth. Total number of employees increased from 21,477 as of
March 31,2007 to 37,836 as of March 31, 2008. The Bank continues to
focus on training its employees on a continuing basis, both on the job
and through training programs conducted by internal and external
faculty. The Bank has consistently believed that broader employee
ownership of its shares has a positive impact on its performance and
employee motivation. The Banks employee stock option scheme so far
covers around 6,535 employees.
STATUTORY DISCLOSURES
The information required under Section 217(2A) of the Companies Act,
1956 and the rules made there under, are given in the annexure appended
hereto and forms part of this report. In terms of section 219(1 )(iv)
of the Act, the Report and Accounts are being sent to the shareholders
excluding the aforesaid annexure. Any shareholder interested in
obtaining a copy of the said annexure may write to the Company
Secretary at the Registered Office of the Bank. The Bank had 37,836
employees as on March 31, 2008. Three hundred twenty six employees
employed throughout the year were in receipt of remuneration of more
than Rs. 24.0 lacs per annum and fifty employees employed for part of
the year were in receipt of remuneration of more than Rs. 2.0 lacs per
month.
The provisions of Section 217(1)(e) of the Act relating to conservation
of energy and technology absorption do not apply to your Bank. The Bank
has, however, used information technology extensively in its
operations.
The report on the Corporate Governance is annexed herewith and forms
part of this report.
RESPONSIBILITY STATEMENT
The Board of Directors hereby state that
i) in the preparation of the annual accounts, the applicable accounting
standards have been followed along with proper explanation relating to
material departures;
ii) we have selected such accounting policies and applied them
consistently and made judgments and estimates that are reasonable and
prudent so as to give a true and fair view of the state of affairs of
the Bank as on March 31, 2008 and of the profit of the Bank for the
year ended on that date;
iii) we have taken proper and sufficient care for the maintenance of
adequate accounting records in accordance with the provisions of the
Companies Act, 1956 for safeguarding the assets of the Bank and for
preventing and detecting frauds and other irregularities;
iv) we have prepared the annual accounts on a going concern basis.
DIRECTORS
Mr. Keki Mistry, Mrs. Renu Karnad and Mr. Vineet Jain will retire by
rotation at the ensuing Annual General Meeting and are eligible for
re-appointment.
The Board at its meeting held on October 12, 2007, appointed Mr. Harish
Engineer and Mr. Paresh Sukthankar as Additional Directors as well as
Executive Directors of the Bank subject to the approval of the
shareholders and the Reserve Bank of India. The Bank sought the
approval of shareholders by way of postal ballot for the appointment of
Mr. Engineer and Mr. Sukthankar as Executive Directors of the Bank. As
per the scrutinizers report, both the ordinary resolutions were
approved by the shareholders with the requisite majority effective
December 10, 2007.
The brief resume/details relating to Directors who are to be
appointed/re-appointed are furnished in the report on Corporate
Governance.
AUDITORS
The Auditors M/s. Haribhakti & Co., Chartered Accountants will retire
at the conclusion of the forthcoming Annual General Meeting and are
eligible for re-appointment. Members are requested to consider their
re-appointment on remuneration to be decided by the Audit and
Compliance Committee of the Board.
ACKNOWLEDGEMENT
Your Directors would like to place on record their gratitude for all
the guidance and co-operation received from the Reserve Bank of India
and other government and regulatory agencies. Your Directors would also
like to take this opportunity to express their appreciation for the
hard work and dedicated efforts put in by the Banks employees and look
forward to their continued contribution in building a World Class
Indian Bank.
On behalf of the Board of Directors
Jagdish Capoor
Chairman
Mumbai, April 24,2008
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