DEAR SHAREHOLDER,
As Fortis completes its first decade, I am filled with a sense of pride
for what has been accomplished, but also a sense of purpose for what
still needs to be done.
While our network of medical talent, spread over more than 60
hospitals, allows for us to be recognised as market leaders in
healthcare delivery, the journey has just started,
The vision is to become the leading integrated healthcare services
company in Asia within the next five years. In a creative model of
healthcare delivery, Fortis is introducing stand-alone verticals,
dedicated to select medical specialities. The acquisition of
controlling interest in Super Religare Laboratories Ltd (SRL), India''s
leading diagnostics company, is another strategic step that enables the
delivery of end-to-end healthcare services. We are providing, and
if required setting benchmarks for, standardised quality healthcare at
an affordable price point to meet the needs of patients across
healthcare verticals and geographies,
This will require for us to sustain and increase the focus on quality,
to nurture and promote medical talent and to provide them with an
environment to deliver their best. We will need to drive
cost-effective innovation that makes for affordability and leverage our
strengths, using technology as an enabler while at all times retaining
our focus on the patient experience. We have shown it can be done and
are confident that the coming years will see us do it better.
Even as the last year has seen us successfully cross a milestone with
the integration of the Wockhardt acquisition and establishing a network
presence of over 60 hospitals across India, the coming years are likely
to be critical in establishing the foundation for a global healthcare
company. Changing lifestyles, urban migration and the increased
prevalence of chronic diseases continue to put pressure on health
systems, social structures and economies. A historic economic expansion
is also underway in the emerging markets of the world, as their
populations join the middle class and their economies join the global
marketplace.
As we forge ahead in FY 2011 -12, Fortis will continue to focus on
three areas: Talent, Execution and Growth. Our continued focus will be
on aggressively driving our human talent strategy, building upon our
execution capacity by creating unique capabilities in service
excellence and prudently pursuing growth opportunities, while unlocking
value from scale. All these will build Fortis Healthcare into a truly
respectable global brand, unlocking differential value for all its
stakeholders,
In this journey it is imperative that we never lose sight of our social
responsibility to the communities that we serve, We remain committed in
this aspect.
I remain ever appreciative of the goodwill and support received from
every Fortis stakeholder. I hope that you share my excitement as we
prepare to enter an era of a promising future. Thank you for putting
your faith in us, I remain beholden to the members of the Fortis Board
and thank them for their guidance and encouragement. Finally, I
express my gratitude to all the employees across the Fortis network for
their unflagging commitment and resolute perseverance,
Warm Regards,
Malvinder Mohan Singh
Chairman |