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1.85 (2.82%)
1.95 (2.98%) | Chairman's Speech (Dish TV) | Year : Mar '12 |
Dear Shareholders, The Indian economy continued to face macro headwinds through FY 11-12 as the sovereign debt crisis in Europe took a new and dangerous turn during the second and third quarter. Unprecedented action by the ECB helped stave off a grave situation; however the reverberations continue to impact capital flows and investments in developing economies such as ours. While India has enjoyed the fruits of being a part of the interconnected global economy over the past decade, recent events also highlight the downside risks associated with the same. The year under review saw continued erosion of the Rupee as well as below trendline economic growth as a consequence of demand contraction as well as the ballooning fiscal deficit. The good news however is that the inflation genie seems to have been brought under control with the resolute policies of the RBI, with core inflation dipping to 5%. These developments as well as the gradual return to normalcy in the US, bode well for future growth as hopefully the painful period of deleveraging across the globe should be drawing to a close. For the digital pay TV industry, FY 11-12 was a remarkable year during which the Government wrote into law the Digital Addressable System mandate, which envisages the mandatory transformation of the entire television distribution system through a digital pipe by December 2014. This is truly a landmark opportunity for all digital television distribution platforms and your Company as the pioneer and leader in the digital TV revolution is uniquely placed to reap the benefits of the DAS mandate. Your Company continues to strengthen its infrastructure, service, and CRM capabilities in anticipation of the huge surge in demand expected over the next three years as an outcome of this mandate and is well placed to retain its leadership position in the market place. Your Company now has the deepest distribution reach in both urban and rural areas, reaching over 80,000 retail outlets for STBs and reaching over 2,00,000 outlets for recharge availability. Unique tie ups with organizations such as FINO enable your Company to reach out deep into rural India as well. Your Company has expanded its direct service network to 96 cities and has plans to increase this network to over 200 cities in the near future. Your Company has substantially increased its investments in Customer relationship management and support and currently has the capability of handling and servicing over 3 million queries and customer calls every month. During the year under review, your Company continued to maintain its leadership in the marketplace and added 2.5 Mn subscribers, taking the overall subscriber base to 12.7 Mn subscribers as of March 31, 2012. Your Company is now the third largest DTH platform by subscribers globally and the largest operator outside of the USA. Revenues continued to grow strongly with topline growing 36% to 1957.8 cr, while EBITDA marked a substantial jump of 109% to 498.4 Cr. Steady growth in ARPU was maintained with ARPU for the year being Rs. 153. Your Company continues to focus on innovation and product development. During the year, in the industry first, your Company introduced the HD DVR with unlimited recording facility at no extra cost to its customers. The product has been extremely well received in the marketplace and should further help reinforce the Company''s leadership position in the market. During the fourth quarter, your Company unveiled the new brand positioning Sab Par Dish Sawaar Hai to capture the passion of the television viewing as experienced through Dish TV. The campaign with a memorable jingle, resulted for the first time, in a DTH Company bagging the top spot in the most recalled advertisement during the month of February 2012. Your Company continues to set the trend and tone for the industry both in product innovation, communication and customer delight. The huge opening up of the market with the advent of the DAS mandate will provide yet another opportunity for your Company to demonstrate its continued leadership in communication, innovation and customer satisfaction leading to superior returns to all stakeholders in the years ahead. Subhash Chandra Chairman |
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| Source : Dion Global Solutions Limited | |
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