The Board of Directors have pleasure in presenting the 42nd Annual
Report together with the Balance Sheet as on 31st March, 2011 and
Profit and Loss Account for the financialyearended March 31,2011.
FINANCIAL PERFORMANCE
For Canara Bank, 2010-11 was a year of robust performance on the
business, profits and profitability fronts.
Net profit reached an all time high ofRs.4026 crore, signifying a
strong 33.2% growth y-o-y and substantially higher than Rs.3021 crore
recorded duringthe preceding year. Operating profit recorded a 20.7%
growth to reach a level of Rs.6107 crore. Return on average assets
(RoAA) for the year improved to 1.42%. Profit per employee, moved up to
Rs.9.76 lakh compared to Rs.7.35 lakh in the previous financialyear.
Dividend of 110% for 2010-11
Enhancing Shareholder Value:
The Bank showed steady improvement in Earnings PerShare (EPS) and Book
Value. While Book Value increased to Rs.405 as at March 2011 as
compared to Rs.305.83 for the previous financial, EPS rose to Rs.97.83
as at March 2011 compared to Rs.73.69 a year ago. Ensuring increased
value for the shareholders year after year, the Banks Board of
Directors recommended a dividend of 110% for 2010-11 compared to 100%
last year.
March March
Key Financial Ratios (%) 2010 2011
Cost of Funds 5.65 5.37
Yield on Funds 8.10 8.13
Cost of Deposits 6.12 5.80
Yield on Advances 9.81 9.73
Yield on Investments 7.52 7.72
Spread as a % to AWF 2.45 2.76
Net Interest Margin (NIM) 2.80 3.12
Operating Expenses to AWF 1.50 1.56
Return on Avg. Assets (RoAA) 1.30 1.42
Return on Avg. Networth 26.76 28.26
Business per Employee (Rs. in Crore) 9.83 12.28
Profit per Employee (Rs.in Lakh) 7.35 9.76
Book Value(Rs.) 305.83 405
Earnings perShare(Rs.) 73.69 97.83
AWF - Average Working Funds
Income and Expenditure Analysis
The Banks interest income recorded a y-o-y growth of 23% to reach
Rs.23064 crore compared to Rs.18752 crore recorded during the previous
financial year. Non-interest income increasedtoRs.2703 crore.
Despite increase in interest rates, the Bank could reduce the cost of
deposits by 32 bps to 5.80% compared to 6.12% a year ago, while yield
on advances maintained at 9.73%. Interest spread increased to 2.76%from
2.45% as at March 2010.
While interest expenditure increased to Rs.15241 crore with a y-o-y
growth of 16.6%, the Banks operating expenses increased by 27.1% to
reach Rs.4419 crore. Notably, the net interest income of the Bank
registered a good 37.7% growth to reach Rs.7823 crore and Net Interest
Margin (NIM) improved by 32 bps to 3.12% compared to 2.80% as at March
2010.
Capital and Reserves
Networth of the Bank, as at March 2011 increased to Rs.17941 crore
compared to Rs.12539 crore as at March 2010. While total paid-up
capital of the Bank increased to Rs.443 crore from Rs.410 crore last
year, reserves and surplus increased to Rs.19597 crore. To augment the
capita resources, the Bank raised upperTier II bonds to the extent of
Rs.1000 crore and Rs.749.3 crore under Innovative Perpetual Debt
Instrument. For the first time, the Bank raised equity capital through
Qualified Institutiona Placement (01P) route for Rs.1993.2 crore. Post
01P, Government Shareholding in the Bank came down from 73.17% at March
2010to67.72%asat March 2011.
(Amt. in fCrore)
March 2010 March 2011
Composition of Capital Basel II Basel II
Risk Weighted Assets 150623 176136
Tierl Capital 12870 19139
CRAR(%)(TierI) 8.54 10.87
Tierll Capital 7362 7956
CRAR (%)(Tier II) 4.89 4.51
Total Capital 20232 27095
CRAR(%) 13.43 15.38
As at March 2011, Capital to Risk Weighted Assets Ratio (CRAR) of the
Bank under Basel II significantly improved to 15.38%, with a Tier I
capital ratio of 10.87%. The Bank has still adequate headroom available
under both Tier-I and Tier-ll options to raise capital to support
business growth momentum.
Deposits
Total Deposits of the Bank registered a growth of 25.3% to reach
Rs.293973 crore as at March 2011 compared to Rs.234651 crore a year
ago. The Banks CA5A deposits grew by 21.8% to reach Rs.83117 crore as
at March 2011. Savings deposits rose by 17.5% y.o.y to Rs.58617 crore.
The Bank opened over 24 lakhs SB clientele during FY11. During FY11,
the Bank had launched a nationwide Savings Mahotsav campaign to
mobilize SB deposits, resulting in fresh addition of over 16 lakhs
SBclientele.
With a CA5A per branch at Rs.25.52 crore, the Bank continues to be one
of the best among the peers. Pursuing a strategy of broad basing
deposit clientele, all the branches together opened over 64 lakhs
deposit accounts, taking the total tally under deposit accounts to 3.42
crore.
Advances (Net)
During FY11, the Banks net advances witnessed a robust 25.5% growth to
reach Rs.2,12,467 crore compared to Rs.1,69,335 crore a year ago. In
quantum terms, credit increased by over Rs.43,000 crore during the
year. The Banks diversified credit portfolio include all productive
segments of the economy like agriculture and Micro, Small and Medium
Enterprises (M5ME), exposure to corporate and infrastructure segments.
As at March 2011, the number of borrowal accounts stood at 45 lakhs.
25% Growth in Total Business for last 3 Years
The Bank has recorded a Compounded Annual Growth Rate (CAGR) of 25% for
the last 3 financial years. During 2010-11,the total business of the
Bank grew by a robust 25.4% to reach Rs.5,06,440 crore as against
Rs.4,03,986 crore during the previous financial. Productivity, as
measured by business per employee, increased to Rs.12.28 crore from
Rs.9.83 crore a year ago, continuing to be one of the best amongthe
peers.
During the year, the Banks clientele base increased to 3.87 crore.
Retail Lending Operations
Retail lending operations of the Bank registered a strong 32% to reach
Rs.31572 crore as at March 2011, accounting for 15.52% of the domestic
credit. The disbursals under the retail lending stood at Rs.13826
crore. The outstanding housing loan portfolio increased to Rs.15219
crore, constituting 48% of the total retai lending portfolio.
(Amt. in Rs.Crore)
Retail Lending March 2010 March 2011 Growth (%)
Retail Lending 23902 31572 32.1
Housing Loans 10116 15219 50.4
Retail Trade 5383 6313 17.3
Other Personal
(Incl. Education
Loan) 8403 10040 19.5
The Bank took several measures du ring theyear to expand retail credit.
To facilitate speedy disposal of proposals and cred it flow, a total of
25 Centralized Processing Units (CPU) and 16 Retail Assets Hubs (RAH)
for housing and other retai loans a re functioning at major centres
across the country
TREASURY AND INTERNATIONAL OPERATIONS
Aggregate investments of the Ba n k, as at Ma rch 2011, were of the
order of Rs.83700 crore. Portfolio modified duration (years) came down
to 4.75 as at March 2011 from 4.95 a year ago. The modified duration of
the Available for Sale (AF5) portfolio has increased from 1.93 as at
March 2010 to 2.23 as at March 2011 due to redemption of short dated
securities and fresh investments made in medium and long dated
securities. The trading profit for the year was Rs.293 crore. The yield
on investments improved to 7.72% as at Ma rch 2011 as compared to 7.52%
a year ago.
The Bank continues to be an active player in government securities as a
primary dealer. The total amount of underwriting commitments fortheyear
was Rs.33216 crore. During theyear, the Bank achieved over 55% success
ratio as against mandatory 40% of itsobligationasa Primary Dealer.
Foreign Business Turnover of the Bank, as at 31st March 2011,
aggregated to Rs.1,24,094 crore, comprising Rs.45,658 crore under
exports, Rs.39,616 crore under imports and Rs.38,820 crore under
remittances. Outstanding export credit
oftheBankwasRs.10489crore,withay-o-ygrowth of 17%.
The Banks overseas presence covered four branches one each at London,
Hong Kong, Leicester (UK) and Shanghai as at March 2011. Leicester
branch was opened on 12th April 2010 and the Representative Office at
Sharjah was opened on 20th June 2010. Besides, a joint venture bank,
namely, Commercial Bank of India LLC in Moscow is also operational in
association with State Bank of India.
All overseas branches recorded improved business performance during the
year. Total business of these 4 overseas branches aggregated to US $
4376 million for thefinancia I yea rending Ma rch 2011.
To fund overseas assets expansion, the Bank raised foreign
currencyfundsof USD 350 millionthrough London branch by issuing senior
unsecured bonds listed in Singapore Stock Exchange under MediumTerm
Notes Programme.
The Bank has approval from RBI for expansion in 8 other international
centres viz., Manama (Bahrain), Qatarjohannesburg (South Africa),
Frankfurt (Germany), New York (USA), Sao Paulo (Brazil), Dar-es-Salaam
(Tanzania) and Tokyo (Japan). The Bank has conducted survey in Sri
Lanka, Kenya and Nigeria to explore opening of branches in these
countries.
The Banks international operations are well supported by a wide
network of 382 Correspondent Banks, spread across 80 countries. The
Bank has rupee drawing arrangements with 22 exchange houses and 17
banks in the Middle East for channelising the remittances of
expatriates. The Bank has been managing two exchange houses viz., Al
Razouki International Exchange Company, Dubai and Eastern Exchange
Est., Qatar, under secondment and management agreement respectively.
The Bank, during the year, expanded its arrangement underRemit Money,
a web based product by extending to 18 Exchange Companies/Banks and 4
branches abroad viz., London, Leicester, Shanghai and Hong Kong. During
the year, the Bank obtained approval from RBI for remittance
arrangements with 5 more Exchange Houses in UAE. It also introduced
lock Box Service for quick collection of cheques drawn by NRIs on
Banks in the USA. One more Remittance Product Remit Worlwidefor NRIs
in the USA is on the cards and will be introduced shortly.
OTHER SERVICES
During 2010-11, Merchant Banking Division of the Bank handled Private
Placement of Capital Gain Bond Issues in respect of National Highways
Authority of India (NHAI) and Rural Electrification Corporation Ltd.,
(REC) as Arrangers. Amount mobilized by Merchant Banking Division in
respect of Capital Gain Bonds Issue of NHAI and
RECwasRs.120crore.TheBanksTierl Bonds Issue (IPDI) a mounting to
Rs.500 croreand Upper Tier II series III bonds issue amounting to
Rs.1000 crore was also dealt by the Division in preparing/compiling the
Disclosure Documents in terms of SEBI guidelines. During the period, it
handled 5 specialized assignments ofFairValuation of Equityand 8
Bankers to an Issueassignments as Escrow Bankers/ Collecting Bankers
with total float funds, amounting to Rs.3034 crore. The Division
facilitated implementation of Application Supported by Blocked Amount
(ASBA), a supplementary process of applying for Public/Rights issues
with effect from 1st September 2010 as per SEBI guidelines. Ason date,
152 branchesacrossthe country have been designated for ASBA facility.
The Syndication Group handled projects involving cost of Rs.9604 crore
during the year, with a total debt size of Rs.5240 crore. The Group has
generated substantial fee based income from syndication operations and
arranged funds for projects in diverse segments like Steel, Power,
Hotel, Road, BusTerminal and Sugar.
The Bank has tie-up arrangements in both life and non-life insurance
segments under its bancassurance arm. The Bank earned a commission
income of Rs.51 crore from Canara HSBC Oriental Bank of Commerce Life
Insurance Company Limited. The Bank has tie up with M/s Canara Robeco
Mutual Fund for cross selling of mutual fund products businessand
earned net brokerageofRs.3.4crore.
The Banks tie-up arrangement with M/s United India nsurance Company
Ltd (UIICL) for general insurance business has resulted in a commission
income of around Rs.11 crore duringtheyear. The Bank has Corporate
Agency Agreement with M/s Export Credit Guarantee Corporation of
Indiaformarketingexport policiesthrough its branchesacross India.
Corporate Cash Management Services (CCMS) network of the Bank, covering
94 Operating Centres and 595 Pooling Branches, provides services
related to local and upcountry cheque collection, bulk cheques
collection and zero balance account facility. The aggregate turnover
under CCMS a mounted to Rs.979 crore duringtheyear.
Under Card Business, the Bank took several initiatives to expand credit
and debit-cum-ATM card base. The total debit card base of the Bank
increased to 59.69 lakhs as at March 2011. Profit under card business
during the year wasatRs.21.4crore.
The Bank offers its depository services from 54 DP Service Centres
spread across 36 centres in the country. The Bank is extending Online
Trading Facility to DP clients through its own broking subsidiary M/s.
Canara Bank Securities Limited,Mumbai.
Executor, Trustee and Taxation Services outfit of the Bank provides
services like Debenture/Security Trusteeship, Will and Executorship,
Trusteeship, Personal Tax Assistance and Power of Attorney Services. It
secured 7 new debenture/security trusteeship issues, amounting to
Rs.3286 crore and generated fee-based income of XI.3 crore
duringtheyear.
Under Government Business, comprising Direct and ndirect Tax
collections, payment of pensions to various departments, handling
Ministry Accounts, Posta Transactions and Treasury, collection of
Senior Citizens Deposit, Public Provident Fund Scheme and issue of
relief/ savings bonds of RBI and Government of India, the Bank earned
income to the extent of Rs.55 crore duringtheyear.
The Bank has been authorized as the accredited banker for Ministry of
Human Resources Development (MHRD), handling Department of School
Education and Literacy, Department of Higher education, Department of
Arts - Archeological Survey of India, Ministry of Culture and Ministry
of Youth Affairs and Sports. The Bank has developed a Web-Porta I for
Ministry of HRD fore-tracking of funds under the Sarva Shiksha Abhiyan
(SSA) Scheme. The Bank has implemented the web porta I in a II the
States except Jammu and Kashmir, Uttar Pradesh and Chattisgarh, wherein
the facilities will be implemented shortly.The Bank has implemented the
e-payment of sales tax/ commercial tax in the states of Maharashtra,
Tami Nadu and Karnataka.
The Bank is authorized as the accredited Bankers for Unique
Identification Authority of India (UIDAI), New Delhi. The UIDAI was
established in February 2010, as an agency of Government of India
responsible for implementingthe Multipurpose National Identity Card or
Unique Identification Card (UID Card) project in India.The project is
implemented in 8 centres at present and the Banks branches at these
centres have been designated as the deal branches for hand ling the
UIDAI accounts.
The Bank introduced e-stamping project in 5 branches in Bangalore and
at other 26 branches situated in the District Head Quarters in the
State of Karnataka, the project is under implementation.
Agricultural Consultancy Services (ACS) outfit of the Bank handled 138
assignments during the year under review with the total outlay of the
assignments at over Rs.1363 crore. Apart from the regular assignments,
the outfit handled special projects. These projects include cultivation
and export of culinary herbs, cultivation of medicinal plants and
manufacturing herbal products, rice mill project, organic farming of
fruits and vegetables, tissue culture of banana, dairy farming and
development through embryo transfer technology, silvi culture -
sandalwood cultivation, food processing, cheese manufacturingand prawn
processing and exports.
Special studies and trainings were also conducted during theyear,which
includes, studyon identification of clusters in agriculture and allied
activities for finance, report on scope of Tamil Nadu mega food park at
Dharmapuri and Agriculture Extension Officers training on project
appraisal of hi-tech agriculture.
All Time High Cash Recovery at Rs 2032 crore
Asset Quality
In tune with the industry and economic conditions, the gross NPA level
of the Bank rose to Rs.3089 crore duringthe year. Notwithstanding the
above, the Bank could contain its gross NPA ratio at 1.45% compared to
1.52% in the previousyear. The Banks gross NPA ratio continues to be
one of the lowest among the peers. With a net NPA level of Rs.2347
crore, net NPA ratio stood at 1.11% as at March 2011. The Provision
Coverage Ratio stood at 72.99% as at March 2011 which is well above the
RBI stipulated 70%.
Cash recovery during the year aggregated to an all time high ofRs.2032
crore, well exceeding the preceding years cash recoveryofRs.1575
crore.
The performance under settlements and recovery was quite noteworthy.
During the year, recovery amounting to Rs.830 crore was made under
5ARFAE5I Act. The Bank conducted 9969 recovery meets during the year
which resulted in a recovery of Rs.3 51 crore. Besides,the Banktook
several initiatives to contain slippages and speed up recovery from
overdue loan accounts. These include identification of stressed
accounts for restructuring/ rephasing in time, frequent conduct of
Canadalats at branch level and mega adalats at Circle level for onetime
settlements, regular follow-up of overdues in loan
accountsthroughcallcentreande-auctions.
Risk Management
Basel II norms: Status and Future Strategies
Risk Management Initiatives
The Bank has put in place a unified risk management architecture to
attain global best practices for effective implementation of risk
management initiatives in consistence with the Basel II framework and
RB guidelines. The Board of Directors drives the Risk Management
initiatives in the Bank. The Risk Management Committee of the Board is
constituted and operational. Top Executive Committees for Credit Risk,
Operational Risk and Market Risk Management oversee and monitor the
respective risk management processes and procedures. Asset Liability
Committee (ALCO) meets periodica I lyfor effective and
pro-activeALMintheBank.
Risk Management Wing at the Head Office is functioning asa nodal centre
for overall implementation ofvarious risk management initiatives across
the Bank. Integrated Mid Office of both domestic and forex treasury a
re functioning under the Risk Management Wing for effective and
independent supervision and monitoring of Market Risk in investment and
forex functions. Risk Management Sections a re in place in a II the 34
Zona I/Circle Offices of the Bankasan extended arm ofthe Risk
Management Wingat the Corporate Office.
The Bank has in place various risk management policies, which include
policy for management of Credit Risk, Market Risk, Operational Risk,
Asset Liability, Liquidity Risk, Country Risk, Counterparty Bank Risk,
Corporate Governance, Disclosures, Collateral Management, Stress
Testing, Compliance Functions, Disaster Recovery and Business
Continuity Planning, Business Lines, Outsourcing, Group Risk, Legal
Risk etc. The Bank also framed risk management policies for its
overseas branches, taking into account the requirements of the
respective regulators.These policies are reviewed and fine tuned
annually.
Migration to BaseI 11 Norms
The Banktransitedto Basel II Normsason 31.03.2008.The Capital to Risk
Weighted Assets Ratio (CRAR) is computed as per Pillar 1 requirement of
Basel II Norms, adhering to the New Capital Adequacy Framework (NCAF)
guidelines stipulated bytheRBI.
The Bank hasframed its Policy on ICAAP (Internal Capital Adequacy
Assessment Process) in consistent with the RBI guidelines under Pillar
2 of Basel II Norms. A Capital Planning Committee is in place at the
Corporate Office which meets periodicallytoassesscapital requirement of
the Bank, ensure maintenance of appropriate level of CRAR and evaluate
various options for raising Capita I.
The Bank adheres to the Disclosure norms as per the RBI guidelines
under Pillar 3 of Basel II Norms. A Board approved Disclosure Policy is
in place. A Disclosure Committee, comprising of Top Executives has been
constituted to ensure adherencetothe policy guidelines. The Bank also
initiated steps in preparation to migrate to the advanced credit risk
and operational risk approaches undertheBasel llframework.
Credit Risk Management
The Bank has adopted Standardized Approach1 to estimate Credit Risk
Weighted Assets (RWA) for computing CRAR from the year 2007-08 onwards
as required underthe NCAF.
The Bank has various risk management systems for managing credit risk.
The various initiatives taken by the Bankareasunder:
A comprehensive Credit Risk Management Policy in tunewiththe
regulatoryguidelinesand best practices in the industry
The Bank has in place specific rating definitions, processes and
criteria for assigning exposures to grades within a rating system,
which results in a meaningful differentiation of risk.
Four credit risk rating models are in place, developed internally, for
rating borrowal accounts based on the exposure limits. Rating of
eligible account has been made mandatory as a pre-sanction exercise.
Migration analysis of rated accounts is done periodically.
The Bank is using/ mapping the ratings assigned by recognized external
credit rating agencies to the exposures of the concerned borrowers to
optimize capital undera standardized approach.
Pricing based on credit risk rating has been introduced.
Entry barriers a re fixed based on risk rating.
Credit sanctioning powers are delegated to various authorities based on
internal risk rating of the borrowers.
To avert concentration of risk, fixation of various exposure ceiling/
prudential norms, such as, single and group borrowers, substantial
exposures, term loans, unsecured advances, exposures to various
industries, NBFCs, real estate sector and capita market a re in vogue.
For strengthening loan review and monitoring mechanism, Credit
Monitoring and Credit Administration Wings wereformed.
An exclusive credit monitoring policy has been put in place. The loan
review mechanism articulated in the credit monitoring policy covers the
entire gamut of review and monitoring to be an effective tool for
evaluatingthe loan book continuously and intendsto bring out
qualitative improvements in credit administration including credit
audit.
Credit Audit system by external / internal auditors of all borrowal
accounts of Rs. 1 croreand above has been put in place.
Operational Risk Management
The Bank computed capital charge for operational risk by adoptingBasic
Indicator Approach1 asstipulatedbythe RBI.
A proper organizational structure is in place to oversee and guide the
operational risk initiatives of the Bank. To move towards advanced
approaches for operational risk, thefollowing initiatives have
beentaken-
Formulation of Operational Risk Management Policy which covers the
objectives, identification, assessment, monitoring and control of
operational risk loss incidents.
Training imparted to staff to create awareness on operational risk
management system.
The Bank has compiled a comprehensive Best Practices Codes (Manual of
Instructions) and Desk Cards on all the activities carried out at
branches for theirguidance.
Market Risk Management
The Bank has been computing capital charge for market risk on Available
For Sale (AF5) and Held For Trading portfolio under investments, by
adopting Standardized Measurement Method.
Integrated Mid Office at RiskManagement Wing monitors market risk
exposure. Exposure limits, such as, Stop Loss limits on trading books,
Dealer-wise limits, limits on Money Market Operations, M-duration
limits for AFS category, VaR limits, Aggregate Gap limit, Intra day and
overnight limit for various currency positions are fixed to act as risk
mitigants and are monitored. Reporting system has been strengthened for
effective market risk management.
Towards implementation of Internal Models Based Approach for
calculation of capital charge for market risk, the Bank has put in
place a VaR based model for estimating General Market Risk. The process
of back testing of the results given by the model has been completed.
Stress testing exercise as per the guidelines isenvisaged.
Asset Liability Management
An effective Asset Liability Management (ALM) system, addressing issues
related to liquidity and interest rate risks is in place. The Board of
Directors of the Bank has constituted an Asset Liability Committee
(ALCO) to oversee ALM functions, includingfixation of interest rates
for various components of assets and liabilities, its composition,
maturity and duration. A comprehensive software solution has been
installed for quantifying risks and to analyze Maturity Gap, Duration
and Sensitivity of Assetsand Liabilitiesto interest rate variations.
The liquidity position of the Bank is tracked on a daily basis by means
of residual maturity of assets and liabilities. Periodical studies are
undertaken to analyze the behaviora patterns of various components of
assets and liabilities to estimate the liquidity on a dynamic basis.
The Banks iquidity policy sets the tolerance limit for its structure
iquidity positions. The liquidity positions of overseas branches are
managed in line with home and host country regulatory guidelines. Such
positions are reviewed by the Banks ALCO along with domestic
positions.
Toevaluatethe impact of changes in interest rate on Banks earnings, an
analysis of Earnings at Risk (EAR) and its impact on Net Interest
Income (Nil) are done on an ongoing basis. The change in the
composition and residual maturity of assets and liabilities is
evaluated by the Traditional Gap Method as also by the Duration Gap
Method. Stress testing exercises by simulating scenarios of liquidity
and interest rates are undertaken to estimate the stress cost as also
the Economic Value of Equity (EVE).
The ALCO meets regularly to discuss various issues pertaining to the
liquidity position by considering the residual maturity profile of
various assets and liabilities, ta kes stock of the dynamic interest
rate scenario, discusses at length the changes evolving in economic and
financia parameters, which have a director indirect bearing on the
banking industry and focuses on the impact of all these factors on the
business profile of the Bank.
Risk Management Committee of the Board:
The Board level Risk Management Committee is already in place in the
Bank, which meets regularly to provide guidance and direction in
implementing the risk management initiatives of the Bank.
In conformity with the RBI guidelines, the Bank has implemented the New
Base Rate system of interest application on loans and advances with
effect from lstJuly2010.
NATIONAL PRIORITIES
Priority Sector Advances
As one of the leaders in the domestic banking arena, the Bank continues
to accord importance to varied goals under national priorities,
including agriculture, smal enterprises, education, micro-credit,
weaker sections, SC/STsand minorities.
During the last 3 years, the Bank has achieved stipulated mandatory
targets under Total Priority, Total Agriculture, Agriculture (Direct)
and Weaker Sections.
Priority Sector Advances of the Bank as at March 2011 increased
byRs.11447 croreto reach Rs.70757 crore, recording ay-o-y growth of
19.3%, covering over 40 lakhs borrowers. Priority sector advances
formed 44.08% of the Banks Adjusted Net Bank Credit (ANBC), well above
the 40% stipulated norm.
[Amt. in Rs. Crore]
Priority Sector Advances As at Growth
March
2010 2011 Amount %
Total Priority Sector 59310 70757 11447 19.3
Agriculture 25052 29656 4604 18.4
Micro & Small 24180 29558 5378 22.2
Enterprises
With a focus on credit delivery to agriculture, the Banks advances
under agriculture rose by Rs.4604 crore to reach Rs.29656 crore,
covering over 31 lakh farmers. Agriculture credit as a proportion of
ANBC crossed the mandatory targeted level of 18% to reach 18.48%.
Advances to agriculture (direct) reached a level ofRs.22669 crore, with
an 18.9% growth and accounting for 14.12% of ANBC as againstthe
mandatory 13.5% norm.
Under Kisan Credit Card Scheme, the Bank issued 3.68 lakh cards
duringtheyear, with credit coverage of Rs.3082 crore. As at March
2011, the cumulative number of Kisan Credit Cards reached over 33
lakhs, involving credit coverage of Rs.17589 crore.
Over the years, the Bank has supported lakhs of promising students to
pursue higher education in India and abroad.
The Bank has further increased its education loan portfolio and
sustained its premier position among nationalized banks in ndia for
FY11. The Banks advances under Education Loan Scheme recorded a growth
of 21%to reach Rs.3503 crore.
The Bank hasfinanced morethan 1.92 lakhs students as at March 2011. The
Bank is designated as the nodal bankfor administering subsidy under the
Central Sector Scheme for Interest Subsidy on educational loans. The
Bank also extended financia assistance to other priority sectors, such
as, retail traders, housingand microcredit.
During the year, the Bank actively participated in various Government
Sponsored Schemes, such as, PMRY, SGSY, SJSRY, SLRS and DRI. As at
March 2011, the outstanding advances under these schemes aggregated to
Rs.610 crore, involvingover 1.46 lakhs beneficiaries.
Performance under various Government sponsored schemes
Name of the Scheme No. of Accounts Amt. in Rs. Crore
PMRY 49167 252.63
SGSY 48189 234.39
SJSRY 16005 69.40
SLRS 691 1.38
DRI 32057 51.91
Total 146109 609.71
- In support of the underprivileged sections of the society, the Banks
advances to 5C/5T beneficiaries reached Rs.5087 crore as at March 2011,
with a y-o-y growth of 30%. The ad va nces to 5C/5T com prised 7.19% of
total priority sector advances.
- Advances to weaker sections aggregated to Rs.17823 crore, with a
y-o-y growth of 21.8%. Advances to weaker sections formed 11.10% of
ANBC against the norm of 10%.
- As at March 2011, advances to specified minority communities
aggregated to Rs.11718 crore and accounted for 16.56% of the total
priority sector advancesasagainstthenormof 15%.
Advances to Micro, Small and Medium Enterprises (MSMEs) reached
Rs.37684 crore, with a y-o-y growth of 21.3% vis-a-vis
mandatoryy-o-ygrowth of 20%.
The Bank has covered 49,260 accounts with an exposure of Rs.1471 crore
as at March 2011 under the Credit Guarantee Scheme of Credit Guarantee
Fund Trust for Micro and Small Enterprises (CGTMSE).
Considering the importance of cluster based approach of lending to MSME
sector, the Bank has focused on adoption of select industrial clusters
across the country and expanded lending underclusterbased approach.
During the year, the Bank has increased the number of independent
centralized loan processing centres for MSMEs, viz., SME SULABHto 25
centers. It is proposed to increase the number of such centres to 34
during 2011-12. The Bank has embarked upon reaching out to large
section of MSMEs at major centres in the country through thismodel.
The Bank received an amount of Rs.16.9 crore from the Ministry of
Micro, Small and Medium Enterprises, Government of India, during the
year as a Nodal Agency for Technology Upgradation of SSI units under
Credit Linked Capital Subsidy Scheme (CLCSS) and amount utilized
duringtheyearstoodatRs.13.3 crore.
Financial Inclusion
Canara Nayee Disha- A Complete Solution for Financial Inclusion
Not just mobilizing no-frill accounts from the financially excluded,
the Bank is providing total solution for the Financial Inclusion
byextendingcreditfacilityunderGeneral Credit Cards, Credit linking
Self-Help Groups (SHGs), making provision of small insurance
facilities, enhancing outreach through Business Correspondents and
using of technology- Smart Cardsand Bio-Metric ATMs.
The Bank achieved total Financial Inclusion in all the 26 Lead
Districts spread over five States, namely, Karnataka, Kerala, Tamil
Nadu, Bihar and Uttar Pradesh. During 2010-11, the Bank mobilized 6.05
lakhs no-frill accounts (CanSaral) and reached a cumulative level of
27.84 lakhs since inception. The Bank has opened 913 new accounts per
Rural and Semi urban branches as againsttheGovernment of India target
of 250 per annum. The total savings in the no-frill accounts reached a
level of Rs. 520 crore.
Duringtheyear,the Bankhasformed 31121 SHGs,taking the cumulative number
of SHGs formed to 3.51 lakhs as at March 2011. With 45977 SHGs credit
linked during the year, the cumulative tally under credit linking
reached 3.21 lakhssince inception.Thetotal exposureofthe Bank under SHG
finance rose to Rs.1064 crore, spreading over 90172 SHGs accounts.
The Bank undertook several technology initiatives to further financial
inclusion process like multi-lingual bio- metric ATMs, voice-enabled
mobile bio-metric ATM and Smart Cards. The Bank has installed Bio
Metric Voice Enabled ATMs/ Biometric Mobile ATMs in 23 Rural/Semi urban
locations and has issued around 84000 Smart Cards as at March 2011. The
Bank also issued 3.02 lakhs General Credit Cards (GCC) since inception
and thetotal exposure under GCCs as at March 2011 increased to Rs. 359
crore, spread over 1.75 GCC accounts. The Bank on its founders day on
19th November 2010, distributed 1 lakh GCCs, 50,000 Smart Cards and
opened 9 Financial Literacy and Credit Counseling Centres (FLCCs)
across India.
The Banks FLCCs called Amulya are in operational in 10 districts,
viz., Kolar, Chitradurga and Chikkaballapur in Karnataka, Madurai,
Erode and Dindigul in Tamil Nadu, Malappuram, Waynad and Trissur in
Kerala and Sheithpura in Bihar. The Bank has registered a new Trust,
viz., Canara Financial Advisory Trust to manage the Financial
Literacyand CreditCounselingCentres.
To create awareness about banking facilities and the Banks products
among the rural households, the Bank has deployed Gramin Vikas Vahini1
(vehicles) in 35 districts across the country.To disseminate
information to the rura people about the banking products and advanced
tech nology the Ban kformed 127 Fa rimersclubsduringthe yea
r,takingthetota I to 1360 across the country.
For catering to the needs of the urban poor and urban financial
inclusion, the Bank opened 19 Exclusive Microfinance branches in urban
centres viz., Madurai, Hyderabad, Mumbai, Amritsar, Chandigarh,
Lucknow, Coimbatore, Bangalore, Chennai, Bhopal, Bhubaneshwar, Delhi,
Jaipur, Kolkata, Patna, Pune, Shimoga, Trivandrum andVisakapatnam.
The Bank is allotted 1573 villages with population more than 2000,
across the country for provision of banking facilities. The Bank has a
I ready covered 626 villages as at March 2011 and will cover all the
1573 allotted villages with population of morethan 2000,through
ICTmodel or through Brickand Mortar branch by 31.03.2012.
The Bank is the registrar for Unique Identification Authority of India
and it has taken up enrollment for issue of UID numbers by engaging an
enrollment agency, namely, M/s. Smart Chip Ltd. The Bank has started
the enrollment and set up a work station at Parliament Street branch,
New Delhi, on 29.03.2011.
Lead Bank Scheme
Canara Bank has lead bank responsibilities in 26 districts in the
country, viz., eight in Karnataka, seven in Tami Nadu,five in
Kerala,five in Uttar Pradesh and one in Bihar. The Bank works as the
Convenor of the State Level BankersCom mittee(SLBC) in the State of
Kerala.
Entrepreneurship Development among Women
Centre for Entrepreneurship Development for Women (CEDW) at Head
Office, Bangalore and Centres at 34 Zonal/Circle Offices are working
towards economic empowerment of women.These Centres have conducted
several training programmes during the year, including general
Entrepreneurship Development Programmes (EDP), Entrepreneurship
Awareness programmes, Seminars, Career Guidance programmes, Skills and
provided marketing support to women entrepreneurs by organizing
Canutsav /Canbazar. CEDW cells have also assisted in formation of SHGs
and credit linkages. Two exclusive Mahila Banking Branches at Bangalore
and Chen nai a re also operating specifically to cater to women
clientele. 19 micro finance branches also cater to the financial
needsofwomen SHGs.
- As at March 2011, the Bank has extended credit to women to the tune
of Rs.27022 crore, accounting for 16.84% of ANBC against the RBI norm
of 5%. The Bank has covered nearly 12.78 lakhs women beneficiaries.
- During the year, fresh disbursement of Rs.9298 crore was madeto women
beneficiaries.
- The Bank has financed Rs.18549 crore to women beneficiaries under
priority sector.
- The Bank has provided certain special benefits to women entrepreneurs
in MS ME sector for loans upto Rs.5 lakh to encourage more and more
women to undertake entrepreneurial activities.
CORPORATE SOCIAL RESPONSIBILITY
Following the century old tradition and founding principles, the Bank
is engaged in varied Corporate Social Responsibility (CSR) activities.
CSR initiatives of the Bank are multifarious, covering activities like
training unemployed rural youth, providing primary health care,
drinking water, community development, em powerment of women and other
initiatives.
Rural Development
The Bank, through its Canara Bank Centenary Rural Development Trust
(CBCRDT), has established exclusive training institutes to promote
entrepreneurship development among rural youth and encourage them
taking up self-employment activities. During the year, 3 new training
institutes were opened at Kanshiram Nagar and Hathras in Uttar Pradesh
and Tiruppur in Tamil Nadu taking the number of such training
institutes to 29. For the yea r 2010-11, CBCRD training institutes have
trained 26753 candidates, taking the tally to 125049 unemployed youth
since inception. The candidates trained comprised 68% women and 31%
SC/ST, with an impressive settlement rate of 67%.
The Bank has co-sponsored 24 Rural Development and Self Employment
Training Institutes (RUDSETIs) engaged in training of rural youth for
taking up self-employment programmes. During 2010-11, the RUDSET
institutes have trained 21459 candidates. The 24 RUDSETIs have, so far
trained 2,59,036 unemployed youth, with a settlement rate of 71%.
Canara Banks Rural Clinic Service Scheme provides basic health care
services in remote areas lacking basic medical infrastructure
facilities. Under the Scheme, the Bank encourages doctors to set up
clinics in identified rural areas. As at March 2011, the total number
of such clinics rose to 544. The Bank under Jalayoga, a scheme to
provide safe drinking water, implemented 35 projects in its lead
districts.
AN EXAMPLE FOR NURTURING AND
FINE-TUNING THE SKILLS OF RURAL
ARTISANS IN INDIA.
A lot of talented Rural Artisans have found their ways to fine-tune and
master their skills with the aid of training imparted by the Banks
sponsored/co- sponsored Rural Training Institutes. One such success
story is that of Shri. Sadashiv Shenoy an artist par excellence who has
seen to it that the long tradition of his family, who are renowned
artists, is well nurtured. Though a born artist, he did not have a
single specific area but concentrated on wide ambit of art in
multifarious fields. He spent almost two years at the CE Kamath
Institute for Artisans at Karkala as a trainee to further excel his
skills a nd attain mastery overarts.
Completing an eventful training of two years at the C E Kamath
Institute for Artisans at Karkala , he went back to his own family work
shed and started executingthe masterpieces. Wood Carving, Sculpture
were his area of strength and he employed 4 Master Craftsmen and 25
Artisans at his work shed. The products created by him and his team has
wide appreciation and demand in India and abroad. His pieces are
decorated in many temples across the Country and the Ganapathy statue
is very popular in Mangaloreand USA.
Being an artist with excellent creativity and fineness, there is no
dearth of money and recognition. This should be enough motivation to
sustain the famed art of the nation, he says. Just focus on the job,
everything willfollowyou is his conviction and message.
Son of late Shri. Su rend ra Shenoy, an artist of eminence and
recipient of numerous awards, Shri Sadashiv Shenoy hailingfrom Bantwal
Taluk has dedicated his life towards art and improving the skill.
The Bank donated a hi-tech, custom built, solar powered Mobile Sales
Van1 to assist women entrepreneurs, SHGs and artisansto
markettheirproducts.
The Banks Social Action Cell organized Blood Donation camps, Health
camps, assisting people affected by natural calamities, assisting
challenged section of the society, including encouraging students by
conducting various programmes and activities.
Visits by Parliamentary Committees
During 2010-11, Parliamentary Committees on Industry, Parliamentary
Committee on Personnel, Public Grievances, Law & Justice, Parliamentary
Committee on Government Assurance, Parliamentary Committee on
Subordinate Legislation and Committee of Parliament on Official
LanguagevisitedtheBank.
ORGANISATION AND SUPPORT SERVICES
Expanding Pan India Presence
During the year, the Bank undertook a major branch expansion drive
across the country. The Bank, on its Founders Day on 19th November
2010, opened 100 new branches and 100 new ATMs across the country,
inaugurated by the Honble Union Finance Minister Shri Pranab
Mukherjee. The Bank added 210 domestic branches in FYll,takingthetotal
tally underthe branch networkto 3257 branches, including4overseas
branches one each at London, Leicester, Hong Kong and Shanghai.
Composition of domestic branch network
No. of Branches
Category 31.03.2010 31.03.2011
Metropolitan 727 758
Urban 744 762
Semi-urban 793 922
Rural 779 811
Total Branches 3043 3253
The Bank has 139 specialized branches catering to the specific
clientele segment.
Categories of Specialized Branches 31.03.2011
1. SMEs 49
2. Overseas 16
3. Agri-Finance 10
4. Micro Finance Branches 19
5. Savings 6
6. NRIs 7
7. Asset Recovery Management 7
8. Prime Corporate 10
9. Industrial Finance 4
10. Stock Exchange 3
11. Capital Market 3
12. Mahila Banking 2
13. Consumer Finance 1
14. Housing Finance 1
15. Branch for Physically Challenged 1
TOTAL 139
Info Tech Progress
The Bank took several initiatives in the InfoTech front during the
year. The Bank covered all its branches/offices under Core Banking
Solution (CBS). With 100% CBS, the Bank now offers technology banking
services, such as, nternet Banking, Funds Transfer through NEFTand
RTGS, SMS Alerts, IVRS based enquiryacrossall its branches. The Ba nk
also offers on I inetradingfacility to its clients through its own
subsid ia ry M/s Ca na ra Ba n k Secu rities Ltd.
As at March 2011, the Bank had 2216 ATMs spread across 846 centres.
These ATMs have also been enabled to offer value added services like
Travel ticket booking, Mobile top up and Utility Bill payments.
In view of the increased attacks of phishing and pharming, the Bank has
put in place a 24X7 centralized monitoring system of anti phishing and
anti malware. To make the nternet Bankingfacility more secure a slew of
measures like implementation of OTP (One Time Password) module, two ive
validation of account numberforNEFT/RTGS transaction through Net
Bankingand mutual authentication of Internet Server customer PC (CAN
SECURE) were introduced. With increased confidence, the number of
customers enrolled for nternet Banking has moved upto 3.86 lakhs.
The Bank upgraded its Data Centre infrastructure to comply with ISO
27001 standards and did the upward migration of database to Oracle 11G
version. The Bank has a well designed and secured corporate network
covering all the branches and offices. Local Processing Centres (LPCs)
have been extended to 31 Centres.The Bank has also established one
Central Pension Processing Cell and 3 NRI Hubsduringtheyear.
A customer terminal has been provided in the branches for easy and
ready reference to own accounts of customers. Bank has also implemented
Electronic Data nterchange Module for payment of customs duty and
fulfillingthe related formalities in electronic mode.
To connect with the youth of the country and obtain first hand
unrestricted feedback, the Bank has a presence at Twitter
(http://twitter.com/canarabanktweet).
Manpower Profile
As at March 31, 2011, the Bank had 43397 employees on its rolls.
March March
2010 2011
Total No. of Employees 43380 43397
Officers 17338 17649
Clerks 16285 16178
Sub-Staff 9757 9570
* includes part-time employees (PTEs)
The Banks employees comprised 40.7% officers, 37.3% Clerks and 22.0%
Sub-Staff. Women employees comprising 10281 constituted over 23.5% of
the Banks total staff. The Bank recruited 1089 women employees and
promoted 303 women employees under various cadres duringtheyear.
During the year, the Bank recruited 2335 persons in various cadres, out
of which 412 belonged to Scheduled Castes (SCs) and 179 to Scheduled
Tribes (STs) categories. The total number of ex-servicemen staff as at
the end of March 2011 stood at 1652, out of which 169 were recruited in
various cadres during the year. There were 870 Physically Challenged
Employees on the rolls of the Bank.
Reservation Policy in respect of SCs and STs
As at March 2011, the number of Scheduled Castes and Scheduled Tribes
together constituted 26% of total staff strength ofthe
Bank.Thecomposition of SC/STemployees in the Bank as at March 2011 was
as under:
Scheduled Scheduled
Cadre Castes Tribes
Officers 3245 1172
Clerks 2814 894
Sub-staff + PTEs 2721 448
Total 8780 2514
The Bank has been strictly adhering to the Reservation Policy in
respect of Scheduled Castes and Scheduled Tribes as perthe Govt, of
India guidelines.
- Reservation Policy is implemented through the mechanism of Post Based
Rosters. In terms of the directives ofthe Ministry of Finance,
Government of India, Bank has since switched over to Post Based Rosters
for all cadres.
- The Bank has been extending Reservation/ Relaxations/Concessions in
Direct Recruitment as well as in promotionsto candidates belongingto
Scheduled Castes and Scheduled Tribes as per the Govt, guidelines.
- Pre-recruitment and Pre-promotion training is given to candidates
belonging to Scheduled Castes and Scheduled Tribes. In the
Advertisement inviting for the application from the eligible candidates
for recruitment to Clerical and Office read res, a specific reference
is made with regard to imparting of pre-recruitment training to
candidates belonging to SC/ST / PWD / Minority Communities / Ex-service
men. Candidates who opt for pre-recruitment training are given training
to prepare themselvesforwrittentestas well as interview.
- Study materials, note book, stationery are provided free of cost to
all the participants. Wherever possible, respective State Governments
are also providing the lodgingfacilities in government/backward class
hostels.
- The Ba n k has setu p SC/ST Cel I at the Head Office a nd a Iso at
Circle Offices to ensure maintenance of Rosters and implementation of
otheraspects of Reservation Policy
- Chief Liaison Officer has been nominated at Head Office and Liaison
Officers have been nominated at Circle Offices for ensuring
implementation of Reservation Policy.
- Further, representations received from Scheduled Caste / Scheduled
Tribe employees, either directly or through the SC/ST Associations, are
being looked into by the Liaison Officer/Chief Liaison Officer.
Wherever required, necessary enquiries are conducted and appropriate
action is taken. A separate register is maintained for recording
various representations received from Scheduled Caste/Scheduled Tribe
employees and the action taken is also recorded in the register.
- In addition to the a bove, the representatives of majority Scheduled
Caste / Scheduled Tribe Employees Association are invited for
Quarterly Meeting with the Chief Executive of the Bank to discuss on
the implementation of guidelines on reservation policy. Quarterly
Meetings are also held at Circle Offices, where Rosters a re maintained
and grievances, if any, are redressed by the Liaison Officer.
- The Board of Directors of the Bank also reviewed the progress made in
the implementation of Reservation Policyona halfyearlyandyearlybasis.
Training /Human Resource Development (HRD)
The HR policies of the Bank have been reinvented and refocused time and
again to suit to the changing banking scenario. HR interventions like
SPANDAN for bringing attitudinal change among front line staff,
PRATIBHA for grooming in-house talents in varied specialized areas and
executive groomingthrough reputed institutes and other significant HR
tools like Quality Circles, Study Circles, Staff Meetings and Brain
Storming Sessions have been implemented for effective team building and
fostering collective excellence.
The Banks quest to enhance the competencies of the workforce will
continuethrough focused and need based trainingsat various institutes
of repute like IIMs, ISB,XLRI and NIBM. Customised programmes are also
being organised to develop expertise in certain niche areas like Risk
Management, Treasury Operations and IT.
Specialised trainings to the Senior Management Level / Top Management
Level executives are conducted based on the requirement. The Bank has
been able to add substantially to the repertoire of knowledge of its
officials through this training intervention and motivating them to
perform with renewed vigour and enthusiasm.
The Bank has trained 26875 employees during the year, covering a wide
range of functional areas Out of the trained staff, 6937 personnel
belonged to the Scheduled Caste category and 2022 under the Scheduled
Tribe category.
Establishing a proper Talent Management and Reward System will be the
Banks focus in the com ingyears. There will be concerted efforts to
identify potential leaders and groom them to take up higher
responsibilities.
Changes intheOrganizational Setup
The Bank brought out further changes in its organizational/ operational
set-up to facilitate smooth functioning and driving results.
After completely moving into a 3 tier structure comprising of Head
Office, Circle Offices and Branches, during FY11, the Bank has carved
out 3 functional Wings, viz., MSME Wing, Credit Administration Wing and
Transaction Banking Wing to expand lending to MSMEs, to have focused
credit administration and expand alternative delivery channels
respectively.
Customer Orientation
The Bank hastaken initiatives to remain customerfocused through
providing fast service, bringing in diversified products/services,
responding to customers queries and redressal of customers
complaints. The Bank made arrangements for providing copies of the
Code of Banks Commitment to Customersto customers at branches. An
informative booklet containing all the relevant information on
Frequently Asked Questions by Customers was made available at all
branches towards better Customer Service. The Policy guidelines
relating to Collection of Cheques/Instruments, Grievance Redressa
Mechanism and Compensation Policy were placed on the Banks website for
use of the customers. In order to assess the quality of customer
service rendered by our branches and to get feedback a Contact
Questionnaire is made available in the Banks website. A survey to
measure customer satisfaction was conducted by M/s Campaign ndia
Research and Marketing Services Pvt. Ltd. As a part of Customer
Relationship Management initiatives, a Call Centre is functioning. The
call centre caters to the customers in 6 languages viz., English,
Hindi, Kannada, Tamil,Telugu and Malayalam. The number of calls
received by the Call Centre during the year was more than 6.50 lakhs.
The Bank redressed all the customer complaints within the stipulated
period, with 95% customer complaint redressed.
Systems and Procedures
Risk Based Internal Audit (RBIA) was conducted in 2057 branches/ units
programmed for on-site RBIA during the year. Information Security Audit
was conducted along with RBIA. Concurrent / Continuous Audit was
conducted in 752 identified branches/ units covering 60% of deposits
and 78% of advances of the Bank as per RBI guidelines. ncome/revenue
audit was conducted on quarterly basis in 481 identified branches as
per Jilani Committee Recommendations. Apart from the above, 341
branches were subjected to Special Income Audit. On-site RBIA of
Circles/Wings was introduced with effect from 01.04.2010 as perthe
directions of the RBI.
Know Your Customers (KYC)
The Bank took several measures for the effective implementation of Know
Your Customer (KYC) and Anti Money La undering(AML) guidelines and for
ensuring KYC compliancebyall branches.
To ensure better compliance of guidelines on KYC / AML followingsteps
have been initiated.
- All Zones/Circles have nominated an Executive as Nodal Compliance
Officer for monitoring and ensuring compliance of guidelines on Know
Your Customer (KYC)/Anti Money Laundering (AML)/Com bating of Financing
of Terrorism (CFT).
- Branches were advised to strictly adhere to the guidelines on
KYC/AML/CFT to prevent abuse of banking system by money launderers
using money mules.
- NREGA job card/Aad ha r document has to be accepted as identification
document for opening of accounts. Accounts opened exclusively with
these documents will have restrictions applicable tosmall accounts.
- Printing and dispatch of Thanks giving letters to new account holders
and introducers are done centrally at Zonal/CircleOffice.Thissystem has
been implemented at all Zones/Circles.
Vigilance Setup
The Vigilance Wing of the Bank is headed by the Chief Vigilance Officer
(CVO) in the rank of General Manager, assisted by 34 Vigilance Officers
from all Zonal/Circles, RRBs and the Subsidiaries. The functions of the
vigilance machinery of the Bank is broadly divided into 3 types viz.,
Preventive, Predictive and Punitive. Vigilance Wing of the Bank
constantly reviews existing systems and procedures in various areas and
wherever required recommends changes to strengthen prevention of frauds
and eradication of corruption. To educate the employees of the Bank,
the Wing brings out various Fraud awareness Circulars and other
periodical publications. During the year, the Wing has brought out a
Compendium on Vigilance and Disciplinary matters - a comprehensive
reference book on all Vigilance aspects.
The Wing has organized Training Programmes and Conferences for the
benefit of all CVOs of all Banks. In addition, the Wing has undertaken
the task of imparting training to the Police Department Personnel on
issues relating to frauds in Banks, particularly on Cyber Crime matters
having severe impact on the technologica advancements inthe Industry.
As per the directions of Central Vigilance Commission, Vigilance
Awareness period was observed from 25th October 2010 to 1st November
2010. This year the main focus was on the Generation of Awareness and
Publicity against Corruption. While all the Circles of the Bank
observed the Awareness Period with alacrity, the culmination of the
event was marked by the Guest Lecture rendered by the eminent Lokayukta
of Karnataka State, HonbleJustice N Santosh Hegde.
The Wing hasalso introduced a New Linkonthe intranet, enabling even the
remote branches to have an instant updation of all Vigilance
Communications, especially on fraud prevention in CBS environment.
The vibrancy and dynamism of the Vigilance Wing has enabled the Bank to
take timely steps to improve the turnover time to less than six months,
for closure of vigilance cases, from the date of issue of charge sheet.
All complaints received are disposed off in less than two months. The
Whistle Blowing mechanism has been encouraged, as a result of which,
many fraudsters have been broughtto book.
The Vigilance Management function has gone hand-in- hand with the
business developmentf unction of the Bank.
Security Arrangements
The security environment in the Bank remained, by and arge, normal
during 2010-11. There were 68 incidents of crime during the year
involving a loss of Rs.30 lakh. There was one major fire incident
during the year and loss approximated toRs. 15.30 lakh. The security
arrangements have been reinforced by installation of CCTV in all
Currency Chests and identified branches. Modern fire safety devices
have been introduced at select offices. Fire safety drills have been
introduced and conducted at regular intervals in orderto minimize
damage to property and prevent injuryand lossof life.
Ambience Improvement
All the new branches opened in prime localities and branches shifted to
new premises during the year were provided with suitable interior to
meet the present day requirements of the customers. New branches were
opened in Ground Floor as far as possible. Besides, the Bank is
providing better interiors to augment the requirements of computer
environment and also proposes to enhance the ambience at all branches.
Ambience improvement has been taken as a core agenda forFY12.
Rightto Information
Underthe Rightto Information Act, 2005,the Bank set up an exclusive
Right to Information Act outfit to provide information and bring
transparency. As per the requirement of the RTI Act, Canara Bank
nominated Public Information Officers and Appellate Authorities in all
its 34 Zonal/Circle Offices to provide information to the applicants.
During the Financial Year 2010-11, Bank received 3541 RTI applications,
531 First Appeals and 155 Second Appeals as per the provisions of RTI
Act, 2005.
Implementation of Official Language
The Bank made noteworthy progress under the implementation of official
language and won many prizes at various levels during the year under
review. The Bank was awarded second prize in Region C under Reserve
Bank of India Shield Scheme. Town Official Language implementation
Committee (TOLIC), Trivandrum and Coimbatore, where the Bank is the
Convenor, were awarded first prize and third prize respectively by the
Regional Implementation Office, Department of Official Language,
Government of India. Apart from this, many Zones/Circles and branches
have received awards from Official Language Department, Government of
India and the respective Town Official Language Implementation
Committees.
As at March 2011, around 95% of employees have obtained working
knowledge in Hindi and the Bank has notified 2192 Branches under Rule
10(4) of OL Rules 1976. All the employees of the Bank possessing
working knowledge of Hindi have been trained in Hindi workshops. The
Bank has conducted 120 refresher training programmes for such employees
during theyear.
In the sphere of using Information Technology in Official Language, the
Bank has furthered the use of Unicode and also made provision in ATM
screens of the Bank for carrying transactions in 10 Indian languages.
Telebanking facility has also been provided in Hindi and English and in
other 6 major regional languages. The Banks corporate website is fully
bilingual. Steps have been initiated for providing Hindi option in Core
Banking System. In three pilot branches one each in A, B & C
region, Hindi option was successfully installed. The Banks bilingual
address booklet CANPATHA is made available to all branches and offices
in electronicform.
To encourage effective implementation of Official language in Bank, 148
prizes were given to branches and offices under the award scheme
formulated by the Bank viz., Canara Bank Rajbhasha Akhay Yojana and 103
employees were awarded under Rajbhasha Puraskar Yojana.
AtabletopKaryapalak Noting Sahayika was brought out to assist
Executives to carry out Notings in Hindi and the same was released by
ourC&MD on the occasion of Hindi Day Function 2010. Annual Hindi
Journal Canarajyoti was brought out to encouage original writing in
Hindi.
The Parliamentary Committee on Official Language had inspected a few
branches and the Banks Zonal/Circle Offices at Delhi and Coimbatore.
The Committee lauded the efforts put bythe Bank in thefield of Official
Language implementation.
Promotion of Sports
Canara Bank has always been encouraging and supporting sportsand
contributed generously to sporting activities at over the country,
sponsoring tournaments and providing scholarships to talented
sportspersons. The Bank has also shown a keen and abiding interest in
recruiting sportspersons and today has on its rolls 41 sports persons
in six disciplines viz., Cricket, Hockey, Womens Athletics, Badminton,
Ball Badminton and Table Tennis.
International Cricketers Shri B K Venkatesh Prasad, Shri Sunil Joshi,
Ms Shantha Rangaswamy, Ms Kalpana and Ms Sudha Shah (Coach of the
Indian Womens Cricket Team) are presently in the Banks fold. Ace
Shuttler and former National Champion and former coach of the Indian
Badminton Team, Shri U Vimal Kumar, Internationa Athletes Smt. M K
Asha, Smt. Suma Gopalakrishna and Smt. H M Jyothi and Hockey
Internationals Shri Bharat Ch hetri a ndShriPShanmuga ma re also in the
Banks rolls.
Canara Bank recorded several distinctions in the sporting arena and the
Banks Cricket, Ball Badminton and Table
TennisTeamsrankni/meroi/nointheStateof Karnataka.
FINANCIAL SUPERMARKET
Subsidiaries, Sponsored Entities and Joint Ventures Canara Bank, with
an objective of offering One Stop Banking Mart1 for the customers,
forayed into diversified business activities by opening subsidiaries
during late 1980s. Today, the Bank functions as a Financial
Supermarket with as many as eight subsidiaries/ sponsored
entities/joint ventures in diversified areas. The Bank has taken
significant steps towards strengthening fundamentals of these entities
so as to emerge as a strong Financial Supermarket in India. All the
subsidiaries/ sponsored entities/joint ventures of the Bank recorded
satisfactory performance during the reportingyear.
Commercial Bankof India LLC (CBIL)
CBIL, a joint venture of Canara Bank and State Bank of ndia, has been
operational since April 2004 in Moscow, Russia.TheCompanyearned a
profit aftertax of USD 2.85 million as at 31st March 2011.
Canbank Venture Capital Fund Limited (CVCFL)
CVCFL, the Trustee and Manager of Canbank Venture Capital Fund (CVCF),
is a wholly owned subsidiary of the Bank. For the year, the Company
posted a profit of Rs.4.08 crore as com pa red to Rs.0.71 crore for
2009-10. It lau nched its 5th Fund with the corpus of Rs.500 crore on
15.06.2010. The Company has proposed a 100% dividend for the
year2010-ll.
Can Fin Homes Limited (CFHL)
CFHL, a sponsored entity of Canara Bank, is one of the premier housing
finance entities in the country. As at 31.03.2011, the Banks stake in
CFHL was 42.35%. The Company disbursed loans amounting to Rs.473 crore
during the year, taking cumulative disbursement to Rs.2199 crore. CFHL
posted a net profit of Rs.42.02 crore for FY11. The Company proposed a
25% dividend for the year 2010-11.
Canbank Factors Limited (CFL)
Canbank Factors Limited, which is a factoring subsidiary of the Bank,
is a member of Factors Chain International. Factors Chain
International is an umbrella organization for factoring companies
across the world. The Company achieved a total business turnover of
Rs.3998 crore as at 31.03.2011. The Company earned Profit after Tax of
Rs.18.25 crore and paid a dividend of 16% for FY11. The Company enjoys
the highest rating of P1+ by CRISILfor itsshortterm debt programme.
Canbank Computer Services Limited (CCSL)
Canbank Computer Services Limited is the only Software Company promoted
by a public sector bank in the country. CCSL is primarily engaged in IT
and Software development services, training/consultancy and registrar
and share transfer agency. The Company is a member of the NASSCOM and
Registered as a software solution provider for World Bank projects. The
Company has posted profit after tax of Rs.1.26 crore as on 31.03.2011.
The Company has been successfully managing the Call Centre activity and
ATM outsourced services for 673 ATMs ofCanara Bank.
Canara Bank Securities Limited (CBSL)
Canara Bank Securities Limited (formerly Gilt Securities Trading
Corporation Limited) has diversified into Capital Market related
activities, mainly stock broking since2007.
The Company offers stock broking services to both institutional and
retail clients.OnlineTradingCounterfor retail customers is itsflagship
productand has diversified into Currency Derivatives. The Company has
posted a Profit after Tax of Rs.6.39 crore as at March 2011 and paid a
dividend of 10%for 2010-11.
Canbank Financial Services Limited (Canf ina)
Canbank Financial Services Ltd confined its activities to legal matters
arising out of past transactions in securities, besides concentrating
on collection of lease rentals and recovery of dues under decreed
Accounts. During the year, Canfina posted a profit after tax of
Rs.7.57 crore. It has repaid Rs.326.45 crore out of the funding support
of Rs.376.45 crore given by the Bank and proposes to clear the
outstanding liability of Rs.50 croreduringFY12.
Canara Robeco Asset Management Company Limited (CRAMC)
To manage assets of CanbankMutual Fund M/s Canbank nvestment Management
Services Limited (CIMS) was established in 1993. In the year 2007,
Canara Bank divested 49% stake of Asset Management Company in favour of
M/s Robeco Groep N V forming a joint venture, for managing the assets
of Canbank Mutual Fund. The Company has since been renamed as Canara
Robeco Asset Management Company Limited. The JV aims to capture a
worthwhile market share of Mutual Fund industry by bringing best
international practices and expertise supported by the vast network of
the Bank. With a majority share of 51% held by the Bank, Assets Under
Management (AUM) of the Company was Rs.5593 crore and Corpus fund was
Rs.4115 crore, with investors base of 4.44 lakhs as at March 2011.
The Company is currently managing 27 Mutual Fund Schemes. It achieved
break even during 2009-10 and has posted a net profit of Rs.6.11 crore
for the year 2010-11. ncome Fund Scheme has been awarded Best Fund
Award under Income Fund category by ICRA, CNBC TV 18, CRISIL Mutual
Fund Awards and Business World MF Awards 2010. Equity Diversified and
Equity Tax Saver Schemes received Best Fund Award under Equity: Large
& Mid Cap1 and Equity: Tax Planning respectively by NDTV Profit MF
Awards 2010. In FY11, the Company was ranked 16thoutof42 Fund
Housescomparedto26thoutof 32 Fund Houses in FY10.
Canara HSBC Oriental Bank of Commerce Life Insurance CompanyLimited
An Insurance Joint Venture floated by the Bank in association with
internationally reputed HSBC Insurance (Asia Pacific) Holding Limited
and Oriental Bank of Commerce. The Company was incorporated during
September 2007. With a majority shareholding of 51% in the Company the
Bank has ventured into niche segment, with international expertiseand
domesticoutreach.
The Company commenced its business operations from 16.06.2008.The
Companys investments duringtheyear stood at Rs.2740 crore. It has
registered an Annualized Premium Equivalent (APE) of Rs.802 crore
duringtheyear and crossed Rs.1500 crore in terms of total premium since
inception. The Company became the fastest to achieve this milestone in
a record time of 33 months. Out of the 22 private players in the
insurance field in India, the Com pa ny ra n ked 10th.
Regional Rural Banks (RRBs)
Canara Bank has sponsored 3 RRBs in three States with a network of 806
branches, viz., Pragathi Gramin Bank in the State of Karnataka, Shreyas
Gramin Bank in the State of Uttar Pradesh and South Malabar Gramin Bank
in the State of Kerala. All RRBs sponsored by Canara Bank are profit
making as at March 2011 with a combined operating profit level atRs.148
crore and profit after tax of Rs.72.49 crore. Aggregate business level
of these RRBs stood at Rs.19860 crore, comprising Rs.10698 crore under
deposits and Rs.9162 crore under advances as at March 2011. Gross NPA
ratio of these RRBs was 2.93% and Net NPA ratio was 1.26% as at March
2011. Priority sector advances constituted 87%. Agriculture credit
outstandingstood atRs.6095 croreasatMarch 2011.
NEW TECHNOLOGY PRODUCTS
The Bank has further enhanced its basket of new tech- products for
customer convenience like Canara Gift Cards, Canara Campus Card, Canara
Platinum Card, Bills Deskfor utility bills payment, Cash withdrawal at
Point of Sale (PoS) machines at Merchant Establishments, VISA money
transfer and the ASBA (Application Supported by Blocked Amount)
facility during FY11. The Bank has launched another new product, viz.,
Mobile Banking, for the convenience of customers on 6th June 2011,
inaugurated by Smt. Shyamala Gopinath, Deputy Governor, RBI at
Bangalore.
CONVERGENCE TO IFRS
The Bank has appointed External Consultant for smooth convergence to
International Financial Reporting Standards (IFRS). The consultant has
submitted the im pact studyforinitiatingfurther steps.
Bank has formed a high level Committee viz., Project Steering Committee
headed by Executive Director as Chairman. The Committee is responsible
for smooth transition to IFRS framework, framing accounting policies
and solution for convergence, ensuring adequate and sound internal
control over parallel run reporting, recommending auditors to audit
opening Balance sheet and fixing the auditors role and
responsibilities and responsible for timely communication of impact of
IFRS convergence to External World.
AWARDS/ACCOLADES
In recognition of the varied initiatives, the Bank was conferred with
several awards and accolades during the year. Some prominentawards
received areas under:
- The Bank has been conferred with the Second Best Bank Award under
National Awards for Excellence in lending to Micro Enterprises for the
year 2009-10, by the Ministry of MSME and Outstanding Performer at
National level for implementation of nterest Subsidy Eligibility Scheme
(ISEC) of KVIC in the country for 2009-10.
- The Bank was conferred 4 awards by the Public Relations Council of
India (PRCI), in the following categories
Silver Award for Corporate Film (TV Commercial) - English
Bronze Award for House Journal/Magazine- Languages
Bronze AwardforTable Calendar Bronze Award for Corporate Advertisement
-Single- English
VARIOUS POLICIES OF THE BANK
There is a system of well-defined policies and procedures of the Bank.
During the year, concerted efforts were made to streamline the policies
and procedures of the Bank in the light of regulatory requirements of
the RBI, the directions of the Government of India and the emergent
requirements of the Bank in the present day context. Accordingly, there
has been a sharperfocus on policiesrelating to, among others, Credit
Risk Management, Market Risk Management, Operationa Risk Management,
Asset Liability Management, Liquidity Risk Management, Country Risk,
Counterparty Bank Risk, Corporate Governance, Disclosures, Collatera
Management, Stress Testing, Compliance Functions, Disaster Recovery and
Business Continuity Planning, Business Lines, Outsourcing and Internal
Capita Adequacy Assessment Process (ICAAP), Know Your Customers (KYC),
Anti-Money Laundering (AML), Recoveryand Investments.
CHANGES IN THE BOARD OF DIRECTORS
Year2010-llsawchanges in the composition ofthe Board of Directors of
the Bank.
- Shri Khalid Luqman Bilgrami, Chartered Accountant, nominated as
Part-time Non-Official Director on 22.06.2010.
- Shri Sunil Gupta resigned as Part-time Non-officia Directoron
19.07.2010.
- Shri Sunil Gupta and Shri P. V. Maiya were elected as Shareholder
Directors with effect from 27.07.2010.
- Shri. G. Padmanabhan nominated as Reserve Bank of india Nominee in
place of Smt. Vani J. Sharma. The term of Smt.VaniJ. Sharma as
Directoron the Board of the Bank ended on 29.07.2010.
- Shri. A. C. Mahajan, Chairman and Managing Director, attained
superannuation on 31.07.2010.
- Shri. S. Raman appointed as Chairman and Managing Directoron
01.09.2010.
- Dr. Thomas Mathew nominated as Government of india Nominee Director
in place of Dr K. P. Krishnan. The term of Dr K.P.Krishna n as
Director on the Board of the Bank ended on 28.10.2010.
- The term of Dr. Yogendra Pati Tripathi as Director ended on
22.11.2010.
- Shri. G. V. Manimaran nominated as Other than Workmen Representative
Director on 14.12.2010.
Brief Profile of the newly appointed Directors of the Board of the Bank
during 2010-11
- S Raman is the Chairman and Managing Director of the Bank. He holds a
Masters Degree in Economics from Nagpur University. He also holds a
Diploma in Business Management and is an Associate of the Chartered
Institute of Bankers, London. Further, he is also a Certified Associate
of the Indian Institute of Bankers, Mumbai. He has over 34years of
experience in Bank of ndia and has had exposure to different segments,
including Corporate Banking, International Business and Human Resource
Development. He had two overseas assignments at Jersey (UK) from
1983-1987 and was the Chief Executive of Bank of ndias US operations
from June 2005 to October 2008. Hejoined the Union Bank of India as
Executive Director on October 15,2008. He is the Chairman and Managing
Director of the Bank since September 1,2010.
- Dr. Thomas Mathew is the GOI Nominee Director on the Board of the
Bank since October 29, 2010. He is an Officer of the 1983 batch of the
Indian Administrative Service. He holds a Masters Degree in
Internationa Relations from Jawaharlal Nehru University, New Delhi and
an M. Phil in Strategic Studies from the School of International
Studies and a Doctorate on US Foreign Policy from Jawaharlal Nehru
University. He was the Deputy Director General of the Institute for
Defence Service and Analysis. He is currentlythe Joint Secretary,
Ministry of Finance (Capital Markets).
- G Padmanabhan, M.A, CAIIB, MBA is the RB Nominee Director of the Bank
since 30.07.2010. He is the Chief General Manager of RBI, currently
heading the Department of Payment and Settlement System, of the Bank in
Mumbai. Areas of work experience include Bank Regulation & Supervision,
Regulation & Supervision of the Foreign Exchange Market in India as
also Regulation and Supervison of Markets.
- G VManimaran, B.Sc, (Agri), CAIIB Part-I is the officer employee
Director of the Bank since December 14, 2010. He joined the Bank on
February 19, 1986 as Agriculture Extension Officerand is currently
working in IITBranch,ChennaiasManager.
- Khalid Luqman Bilgrami is a Part-time Non-officia Director of the
Bank under Chartered Accountant category. He has extensive experience
in Management and Consultancy in Industrial Sector and has exposure to
diverse socio-economic development projects spanning various
Ministries/Departments in Government of India. He has been a Director
of the Bank si nee June 22,2010.
- PVMaiya isthe Shareholder Directorofthe Banksince 27.07.2010. He
holds a Masters degree in Economics and is a Certified Associate of
the Indian Institute of Bankers. He has more than 32 years of
experience in State Bank of India, including a four years of experience
in their foreign offices. He was the Executive Director of Shipping
Credit and Investment Corporation of India, a Director on the Board of
Indian Bank. He is the founder Chairman of ICICI Bank and wasthefirst
Managing Director of CDSL
- Sunil Gupta is a Share holder Director of the Bank. He holds a Degree
in Commerce and is a Chartered Accountant. He has experience in
Banking, Finance and Income tax laws. He has been in professiona
practice as a Chartered Accountant since 1986. Further, he was a
Non-official Part-time Director on the Board ofthe Banksince
November23,2007toJuly 19, 2010. He has been a Share holder Director
ofthe Bank since July 27,2010.
DIRECTORS RESPONSIBILITY STATEMENT
The Directors, in preparation ofthe annual accounts for theyearended
March 31,2011,confirm thefollowing:
- That in the preparation ofthe annual accounts, the applicable
accounting standards had been followed along with proper explanation
relating to material departures.
- Thatthey had selected such accounting policies and applied them
consistently and made judgments and estimates that are reasonable and
prudent so as to give a true and fair view ofthe state of affairs ofthe
Bank at the end ofthe financial yea rand ofthe profit or loss ofthe
Bank for the period.
- Thatthey hadtaken properand sufficientcareforthe maintenance of
adequate accounting records in accordance with the provisions of
applicable laws governing banks in India forsafeguardingthe assets
ofthe Bank and for preventing and detecting fraud and
otherirregularities.
- That they had prepared the annual accounts on a goingconcern basis.
ACKNOWLEDGEMENT
2010-11 was an eventful yearforthe Bank as it sustained the business
growth momentum, surpassed business milestones and maintained growth
under profits and profitability. The Bank made several initiatives to
maximize rewards for all its stakeholders, viz., shareholders,
customers, investors, Government, RBI, employees and the public at
large.
The Board sincerely appreciates the significant contribution made by
the Directors on the Banks Board and the Directors who completed their
tenure during the financial year under review, to customers for their
patronage, to the shareholders for their support, to the Government and
the RBI for their valuable guidance and support, to the Banks
correspondents inland and abroad for their co-operation and goodwill
and to all the staff members for their full support in the journey
towards high growth and collective excellence.
S RAMAN
CHAIRMAN AND MANAGING DIRECTOR
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